Minor edits for grammar, clarity, formatting, and capitalization; both an email and a login name is necessary for local authentication
← Older revision
Revision as of 05:17, January 28, 2017
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The registration methods are:
The registration methods are:
−
* Local authentication, which means using an email address
or
login name (also known as a username) and password
.
+
* Local authentication, which means using an email address
,
login name (also known as a username)
,
and password
* Google authentication
* Google authentication
* Facebook authentication
* Facebook authentication
−
(To learn about changing your registration method after you are logged in, see [[Settings#Registration
Settings > Registration]].)
+
(To learn about changing your registration method after you are logged in, see [[Settings#Registration
|
Settings > Registration]].)
==Clearing Incorrect Data==
==Clearing Incorrect Data==
Sometimes you are unable to log in because your browser or mobile app contains corrupted data for your account.
Sometimes you are unable to log in because your browser or mobile app contains corrupted data for your account.
−
*If you can't log in to '''
the
website''',
+
*
If you can't log in to
the
'''website''',
−
**
go
to the [https://habitica.com/static/clear-browser-data Clear Browser Data] page
and
+
**
Go
to the [https://habitica.com/static/clear-browser-data Clear Browser Data] page
−
**
click
the red "Clear Data" button
there then try to log in again.
+
**
Click
the red "Clear Data" button
+
** Try to log in again
−
* '''
For
Android
App
''', uninstalling the Android app will not guarantee the cache and data is cleared. The best method is to:
+
*
For the
'''Android
app
''', uninstalling the Android app will not guarantee the cache and data is cleared. The best method is to:
** Go to the Settings section on your device
** Go to the Settings section on your device
** Go to Applications/Application Manager
** Go to Applications/Application Manager
** Find the Habitica app
** Find the Habitica app
−
** Choose to clear the cache '''''and''''' data
.
+
** Choose to clear the cache '''''and''''' data
−
* '''
For
iOS
App
''',
+
*
For the
'''iOS
app
''',
you can force all Habitica data to be removed from the device and cleared by doing the following:
−
**
uninstall
the app
,
+
**
Uninstall
the app
−
**
power
cycle your device (i.e., turn it off then back on)
, and
+
**
Power
cycle your device (i.e., turn it off then back on)
−
**
reinstall
the app
.
+
**
Reinstall
the app
−
This will force all Habitica data to be removed from the device and cleared.
−
Performing these steps will not remove data from your account
.
Just
clear the data on device you are using.
+
Performing these steps will not remove data from your account
,
just
clear the data on
the
device you are using.
==Attempting to Log In==
==Attempting to Log In==
−
If you believe that you created your account using the Local authentication method but have forgotten your login name or password, enter your email address into the "
forgot
password
" form, which is accessible from the link under the login form. You will receive an email containing instructions to help you log in and set a new password.
+
If you believe that you created your account using the Local authentication method but have forgotten your login name or password, enter your email address into the "
Forgot
Password
" form, which is accessible from the link under the login form. You will receive an email containing instructions to help you log in and set a new password.
If you never receive that email, it's usually because of one of these reasons:
If you never receive that email, it's usually because of one of these reasons:
* You had created your Habitica account using Google registration or Facebook registration, in which case you need to use the same method to log in.
* You had created your Habitica account using Google registration or Facebook registration, in which case you need to use the same method to log in.
−
* You had created your account using Local authentication but using a different email address that you entered into the "
forgot
password
" form. Try all the email addresses that you own. Note that the form will not tell you whether you have entered the right email address. It will always say "If we have your email on file, a new password has been sent to your email." This is to prevent crackers from using the "
forgot
password
" form to harvest email addresses for cracking attempts.
+
* You had created your account using Local authentication but using a different email address that you entered into the "
Forgot
Password
" form. Try all the email addresses that you own. Note that the form will not tell you whether you have entered the right email address. It will always say "If we have your email on file, a new password has been sent to your email." This is to prevent crackers from using the "
Forgot
Password
" form to harvest email addresses for cracking attempts.
* You made a typo in the email address when you registered your Habitica account. In that case it will not be possible for you to have a new password sent to you. Seek help as described below.
* You made a typo in the email address when you registered your Habitica account. In that case it will not be possible for you to have a new password sent to you. Seek help as described below.
* You registered with an email address that Habitica cannot send emails to (for example, some school email addresses fall into this category). In that case it will not be possible for you to have a new password sent to you. Seek help as described below, although it might not be possible for Habitica staff to help you due to legal restrictions.
* You registered with an email address that Habitica cannot send emails to (for example, some school email addresses fall into this category). In that case it will not be possible for you to have a new password sent to you. Seek help as described below, although it might not be possible for Habitica staff to help you due to legal restrictions.
−
==Logging
in
to the Wrong Account==
+
==Logging
In
to the Wrong Account==
If you attempt to log in to Habitica and find that you have an account with the wrong level, a different avatar, and the wrong tasks, it means that you have used the wrong login method and have created a new account or have accessed an old account that you used in the past. Log out and log back in using your correct login method to access your real account. If you do not want to keep the incorrect account, go to [[Settings#Danger_Zone|Settings > Site > Danger Zone]] on the [https://habitica.com Habitica website] and click the "Delete" button - but be sure that you are still logged in to the wrong account before you do that!
If you attempt to log in to Habitica and find that you have an account with the wrong level, a different avatar, and the wrong tasks, it means that you have used the wrong login method and have created a new account or have accessed an old account that you used in the past. Log out and log back in using your correct login method to access your real account. If you do not want to keep the incorrect account, go to [[Settings#Danger_Zone|Settings > Site > Danger Zone]] on the [https://habitica.com Habitica website] and click the "Delete" button - but be sure that you are still logged in to the wrong account before you do that!
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If you do not know your API Token, describe four or five of your tasks.
If you do not know your API Token, describe four or five of your tasks.
−
You should never provide this proof of ownership information to anyone who is not a Habitica admin. Admins can be recognised within Habitica by having a dark blue or purple profile name with either a star or crown on it and are listed on the [[Staff]] and [[Moderators]] wiki pages. They can be
recognised
in an email if the email comes from the [mailto:admin@habitica.com admin@habitica.com] email address.
+
You should never provide this proof of ownership information to anyone who is not a Habitica admin. Admins can be recognised within Habitica by having a dark blue or purple profile name with either a star or crown on it and are listed on the [[Staff]] and [[Moderators]] wiki pages. They can be
recognized
in an email if the email comes from the [mailto:admin@habitica.com admin@habitica.com] email address.
[[Category:Bug]]
[[Category:Bug]]
[[Category:Content]]
[[Category:Content]]