grammar
← Older revision
Revision as of 15:20, July 4, 2016
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==Username and email not recognized==
==Username and email not recognized==
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The most common situation is that users signed up with Facebook, ''not'' with username/password (local auth). Try logging in with Facebook — I often hear "trust me, I didn't register with Faceb- oh, never mind." Presently, you can't tie the two accounts together (see [[FAQ#Switch from Facebook authentication to Username / Password|FAQ above]]), so they're treated as separate accounts if you registered with both.
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The most common situation is that users signed up with Facebook, ''not'' with username/password (local auth). Try logging in with Facebook — we often hear "trust me, I didn't register with Faceb- oh, never mind." Presently, you can't tie the two accounts together (see [[FAQ#Switch from Facebook authentication to Username / Password|FAQ above]]), so they're treated as separate accounts if you registered with both.
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Next (you're '''sure''' you didn't register with Facebook), make sure your username is '''exact'''. That includes spaces, capitalizations, punctuation, etc. Many users have registered with a username like '''Johny M. Wilbert'''. For one reason or another, they entered something other than their usual username (eg, '''jmwilbert'''), and are surprised when they find their username to be as above — which needs to be entered exactly. If you can't remember your username, do a "[https://www.evernote.com/shard/s17/sh/fd9e93f6-d8be-4f60-9f95-cbea56206b12/d3e90421265b4b906d1f1480b1b07a9f Forgot Password]", which will email you both your username and your new password.
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Next (you're '''sure''' you didn't register with Facebook), make sure your username is '''exact'''. That includes spaces, capitalization, punctuation, etc. Many users have registered with a username like '''Johny M. Wilbert'''. For one reason or another, they entered something other than their usual username (e.g., '''jmwilbert'''), and are surprised when they find their username to be as above — which needs to be entered exactly. If you can't remember your username, use "[https://www.evernote.com/shard/s17/sh/fd9e93f6-d8be-4f60-9f95-cbea56206b12/d3e90421265b4b906d1f1480b1b07a9f Forgot Password]", which will email you both your username and your new password.
If neither of these works, send an email to [mailto:admin@habitica.com admin@habitica.com]. Send your UUID if you have it. If you don't, send something to look you up by — some task title that's ''super'' unique to your account, capitalization and everything.
If neither of these works, send an email to [mailto:admin@habitica.com admin@habitica.com]. Send your UUID if you have it. If you don't, send something to look you up by — some task title that's ''super'' unique to your account, capitalization and everything.
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We're using Google Apps' gmail server, which has a max emails/hour limit. Because we're using email for a number of things (not just Forgot Password), a temporary spike can cause issues with "Forgot Password". We're looking into raising the max, or reducing other usage - but for now, try back later.
We're using Google Apps' gmail server, which has a max emails/hour limit. Because we're using email for a number of things (not just Forgot Password), a temporary spike can cause issues with "Forgot Password". We're looking into raising the max, or reducing other usage - but for now, try back later.
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If it's still not working after a couple hours, email admin@habitica.com
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If it's still not working after a couple hours, email admin@habitica.com.
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