Name Of The Company: HCL Technologies Limited
Experience Required: Freshers 2013
Educational Qualification: B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. – (CS / IT / Mathematics / Statistics
Job Designation: Fresher
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Type of Industry: IT-Hardware & Networking
Required Candidate Skills :
B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. – (CS / IT / Mathematics / Statistics)
Candidates Must Have 60% throughout in academics.
2013 Pass Out only
No current backlogs.
Candidates Must Have Excellent communication and conversation skills (Verbal and Written)
Candidates Must Have Good documentation skills
Candidates Must Have Good working knowledge of MS OFFICE
Candidates Should have good customer handling skills
Candidates Must Be Able to handle unforeseen situations
High level of acceptance
Can drive HCLs value and its methodology
Technical Skills / Experience/Certification requirements :
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
Ability to learn new information quickly and the willingness to do so at all times
Ability to work flexible hours from time to time to cover for other staff
Should have understanding of IT Environment and ready to learn new processes and technologies
Customer Focus
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality
Knowledge of basic Networking and other technologies
Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
Good to have basic understanding of Client Server Architecture, OS
CCNA/MCP/MSCAPreferred
Package Offered : Best In Industry
Job Profile :
Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users.
Identify, evaluate and prioritize customer problems and escalations.
Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions.
Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any).
Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s.
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
Administer and provide User account provisioning & activities
Assign work orders / incidents to appropriate support teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support staff
Escalate complex problem to appropriate support specialists
Routine maintenance updates with other IT staff and business units
Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Participate in on-going training and departmental development
Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Work Location: Noida
About company:
HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals.
Website: www.hcl.com
Hiring Process:
Grammar Test
Group Discussion
Technical Round
HR Round
Terms & Conditions:
Willing to sign Service agreement of 1 Year (As applicable)
Willing to relocate, if required
Willing to work in 24*7 environment
CTC of 1.80 L/PA
Walk-in Interviews On 29th August 2013
Walk-in Time: 9.00 am to 12 pm (after 12 Noon no registration will be entertained)
Interview Venue:
Saveetha Engineering College
Saveetha Nagar,
Thandalam,
Chennai,Tamil Nadu,602 105.
Landmark near Queensland Amusement Park.