Groovehq.com

Groove is help desk software designed for small customer support teams that looks, feels, and works a lot like Gmail. In fact, if you could take your Gmail account, enable it to be shared with others, allow private messaging that customers would not...

Do you want to grow your social media presence? Well, you will have to do much more than just creating a Facebook account for you/your business and updating it once or twice a week. Social media has quickly grown in worth as a strong player in your...

Leads. Customer. Sales. These are the 3 most important goals of every business. If you want to build a thriving business, you need to take care of your biggest assets – Customers. Sadly, most businesses are obsessed with lead generation – but careless...

This is a 3rd part the Online Customer Service Best Practices series. Part 1 covers building customer relationships, part 2 covers phone support best practices. Once you set up an official contact email for your company, customers will start sending...

Building a Better Human Helper Help desk software is ugly utilitarian stuff. It’s designed to collect data, to manage, to organize, to control. Formal help desks have a lot of demands placed on them as they sit at the center of the organization...