Are you a dedicated and experience senior care professional looking for to move in to a quality assurance role with responsibility for ensuring premium quality care delivery? This is the role for you. We are recruiting for a Care Quality & Training Manager to oversee our quality assurance and training delivery in South Staffordshire. You will be responsible for developing and championing quality control systems and procedures to meet the requirements of essential standards of quality and safety within our clients organisation. You will also be responsible for overseeing the delivery of effective learning, training and development programmes using a variety of methods to suit organisational, operational and individual needs throughout our clients organisation.
Key roles and responsibilities
To hold responsibility for working with managers across organisation to ensure that we achieve and maintain compliance with CQC .
To develop appropriate recording and reporting systems for organisation to provide tools for staff to work with and to demonstrate compliance with CQC Essential Standards.
To facilitate, and participate in quality assessments of organisation services, including involving our customers, Carers and key partners in the process.
To produce performance reports and actions plans for the above.
To develop a staff training and induction process that cover the requirements of CQC and organisational and job specific procedures.
Work with the group health and safety team to ensure that organisation maintains a high standard of environmental health and safety.
To work closely with other managers and teams across the organisation and ensure efficient and effective working methods/practices are exercised in order to maximise productivity and cost effectiveness whilst safeguarding quality.
Quality and Compliance
To ensure that the policies and procedures of organisation meets the requirements of the Care Quality Commission. Make changes to procedures when required in line with legislation and make recommendations for changes in line with the sector and best practice
To ensure that the business is continually improving the way in which it carries out its work, support Line Managers and makes recommendations for improvement as appropriate, in line with legislation and best practice
To develop a monthly Quality performance reports and actions plans to provide assurance that standards are being met in the regulated care services.
Complete audits of staff performance against standards and report on findings supporting with action plan.
Training
Plan, Co-ordinate, design and deliver staff training and induction process that meets the requirements of the Care Certificate, CQC standards, and the organisational and job specific procedures.
Monitor staff training to ensure compliance, outcomes and quality in line with CQC requirements, mandatory training requirements and business objectives across Domiciliary Care, and Supported Housing.
Maintain up to date records using the National Minimum Data Set system, and report monthly regarding training completion.
Support and implement Apprenticeship Programme for roles within Care Plus. Working with Learning and Development Business Partner, assessing candidates in relation to QCF and supporting staff through the process.
Source affordable training options within the sector, keep up to date with national and sector learning and development trends including funding available and third party providers.
Ensure the effective evaluation of learning and development activities to assess return on investment and value for money, using information to plan how future training needs are met.
Work with the Health and Safety Adviser to support the preparation and implementation of the Care Plus Health and Safety training plan.
Be able to develop and provide management information demonstrating the outcomes of the training programme towards the business objectives.
Person Specification
Able to support cultural and organisational change
Adapts approach to meet a varied client group and achieve positive outcomes
Presents self and the organisation positively and professionally
Handles pressure of meeting targets and deadlines
Resilient in handling conflict and challenges
Committed to the values of the organisation
Self-motivated with the ability to effectively work autonomously
Demonstrates drive and enthusiasm
Seeks ways to continuously learn and develop
Ensures equality of opportunity for all people as employees or customers
Recognises and respects the diversity of employees and the communities where the organisation works
An NVQ Level 3/RMA or relevant professional qualification or qualified by experience to an equivalent level
Evidence of continuing professional development
Assessor Award – Desirable
A minimum of 5 years experience at in a registered care and support service.
Up to date knowledge and understanding of regulatory and statutory frameworks and requirements and key issues in the care sector
Experience of developing policies and procedures
Experience of delivering to targets in a care and support business·
Experience of training within a social care setting.
Experience of creating reports and presenting data
Computer literate
Post requires CRB disclosure for successful applicant
Full driving licence and use of own vehicle
Organisation operates sever days a week and there may be occasional requirements to work early starts, evenings and weekends.
Please contact Joe Thomas at Hays for more information on this role 01782 958913
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Location: Stafford
Salary: £26,000 - £28,000 pa Car Allowance
Hours: Full-time
Type: Permanent
Starting: Immediately
Duration: Ongoing