Business
Unit: TruGreenTitle:
Commercial Account Specialist -
5084Location: PA - Allentown -
5721City:
AllentownMetro Area:
Allentown/Bethlehem/EastonState:
PAPostal Code:
18109Functional Area: Branch
ServicesBranch Number:
9109Requisition
Number:986838First Open
Date: 07/13/2012Post
Date:
07/13/2012Description: An Equal
Opportunity/Affirmative Action Employer –
AA/EOE/M/F/D/VPosition
Overview:Develops, maintains and cultivates
effective customer relationships with assigned commercial
accounts. Handles day to day account activities for
commercial customers. Reviews commercial accounts, up-sell
existing commercial customers and solicits new customers.
Acts as a liaison between the branch and the customer in
order to achieve the highest level of customer satisfaction.
Contacts customers regarding outstanding commercial account
balances to achieve branch and company receivable
objectives.Responsibilities:1.
Manages a book of business for existing commercial
accounts.2. Places telephone calls to handle all
aspects of commercial customer accounts.3.
Cultivates and maintains on-going customer
relationships.4. Maintains customer database
through accurate and timely data entry.5. Answers
inquiries, resolves problems, promotes and sells
products/services6. Generate sales
leads.7. Provides first line support and
coordination of commercial account activities for Business
Development Reps.8. Creates and reviews commercial
service agreements, sells new business to existing accounts,
and converts accounts to a higher level.9. Follow
up on commercial customers during renewal.10.
Communicate with both internal and external
shareholders11. Effectively present information to
customers, clients and other associates in the
organization.12. Contact customers regarding
outstanding balances on commercial
accounts.Competencies:ServiceMaster
CommitmentCustomer Orientation/Positive
ImpactResults Orientation/Sense of
UrgencyChange MasteryRelationship
Building/SensitivityProblem Solving and Decision
MakingInitiativeEducation
and Experience Requirements:Associate degree from
a two year college or technical school or equivalent
combination of education and experience Three or more years
of related experience and/or trainingKnowledge,
Skills, and AbilitiesJob
Title:Demonstrated knowledge of the organizations
products and/or services Ability to write reports, business
correspondence and procedure manuals Ability to collaborate
with and influence internal and external stakeholders
Excellent presentation skills Excellent oral and written
communication skills Good leadership skills Strong computer
skills Basic math skills.Disclaimer The
above statements are intended to describe the general nature
and level of work being performed by associates assigned to
this classification. They are not to be construed as an
exhaustive list of all responsibilities, duties, and skills
required of personnel so classified. All personnel may be
required to perform duties outside of their normal
responsibilities from time to time, as needed.