The following article was published by Future Travel Experience
The shortlists for the FTE Asia Awards 2015 have been announced ahead of the presentation ceremony at FTE Asia EXPO 2015 on 18 November 2015.
The FTE Asia Awards winners will be announced at the free to attend FTE Asia EXPO 2015, which will take place at Singapore EXPO from 17-19 November 2015.
Building on the long established and prestigious FTE Global Awards, Future Travel Experience has introduced the FTE Asia Awards, in which airlines and airports from across Asia and Oceania will be rewarded by region for their end-to-end customer experience achievements. Presented to the winners in the presence of their industry peers, the FTE Asia Awards will recognise the most innovative, ambitious and effective initiatives and organisations. The presentation ceremony will take place on Wednesday 18 November at FTE Asia EXPO 2015, Asia’s largest free-to-attend passenger experience expo.
FTE Asia Awards 2015 nominees:
Region: West Asia
(Armenia, Azerbaijan, Bahrain, Cyprus, Georgia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestine, Syria, Turkey, Yemen, United Arab Emirates)
Best Full Service Airline
Emirates
Etihad Airways
Oman Air
Qatar Airways
Saudi Arabian Airlines
Best Low-Cost Airline
Air Arabia
Flydubai
Flynas
Jazeera Airways
UP
Best Airport
Abu Dhabi International Airport
Dubai Airport
Hamad International Airport
Muscat International Airport
Queen Alia International Airport
Region: North & East Asia
(China, Hong Kong, Macao, North Korea, South Korea, Japan, Mongolia, Russia)
Best Full Service Airline
ANA – All Nippon Airways
Asiana Airlines
Cathay Pacific Airways
EVA Air
Hainan Airlines
Best Low-Cost Airline
HK Express
Jeju Air
Jetstar Japan
Peach Aviation
Spring Airlines
Best Airport
Beijing Capital International Airport
Hong Kong International Airport
Incheon International Airport
Tokyo Haneda Airport
Tokyo Narita International Airport
Region: Central & South Asia
(Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka)
Best Full Service Airline
Air Astana
Air India
Jet Airways
SriLankan Airlines
Vistara
Best Low-Cost Airline
Air India Express
GoAir
IndiGo
Mihin Lanka
SpiceJet
Best Airport
Bandaranaike International Airport
Chhatrapati Shivaji International Airport
Indira Gandhi International Airport
Kempegowda International Airport
Rajiv Gandhi International Airport
Region: Southeast Asia
(Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Timor, Vietnam)
Best Full Service Airline
Garuda Indonesia
Malaysia Airlines
Singapore Airlines
Thai Airways International
Vietnam Airlines
Best Low-Cost Airline
AirAsia
Cebu Pacific
Jetstar Asia
Lion Air
Scoot
Tigerair
Best Airport
Changi Airport
Kuala Lumpur International Airport
Suvarnabhumi International Airport
Tan Son Nhat International Airport
Region: Oceania
(Australia, New Zealand, Fiji, New Caledonia, Papua New Guinea, Solomon Islands, Vanuatu, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, Northern Mariana Islands, Palau, American Samoa, Cook Islands, French Polynesia, Niue, Samoa, Tekelau, Tonga, Tuvalu, Wallis and Futuna Islands)
Best Airline
Air New Zealand
Jetstar Airways
Qantas
Tigerair Australia
Virgin Australia
Best Airport
Adelaide International Airport
Auckland International Airport
Brisbane International Airport
Melbourne International Airport
Sydney International Airport
Judging Criteria:
Best full service airline: First Class, Business Class, Premium Economy, Economy, long-haul, short-haul, IFEC, cabin crew service, comfort, F&B, consistency, and passenger experience differentiators.
Best low-cost airline: Passenger comfort, IFEC, cabin crew service, F&B, consistency, premium products, and passenger experience differentiators.
Best airport: Processing times, customer service, wayfinding, premium facilities, family facilities, cleanliness, terminal ambience, passenger comfort, transit experience, Wi-Fi availability and quality, utilisation of new technology to improve passenger experience, and passenger experience differentiators.
The winners are chosen through consultation with a panel of industry experts, whose identities we keep confidential to maintain their independence.
Article originally published here:
45 airlines and 24 airports shortlisted for the 1st FTE Asia Awards – winners to be announced at FTE Asia EXPO, 17-19 November, Singapore
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