Frontline Source Group – temporary staffing and direct hire firm – is looking for an Operations Oversight Manager for our Nashville , TN client for a contract to possible hire opportunity.
Purpose of the Job: Management Development position requiring 3 to 5 years training. Development training will be phased in with the goal of becoming proficient in life insurance operations to assume responsibilities for New Business and Operations of acquired blocks of business. Training will include industry courses and designations as well as all aspects of life insurance operations which includes but not limited to TPA oversight, identifying expense and processing improvements, serve as custodian of records, meet all compliance and regulatory requirements, assist in legal issues, and provide opinions and analysis of business performance, agent debt recovery, and other administrative processes.
Knowledge – Areas Preferred (Insurance Operations)
New Business Processing
Contracting and Licensing
Compliance
Regulatory
Customer Service
Products – Qualified and Non-Qualified
Technology and Trends
Guarantees and Minimums
Process Improvement
Claims
Fraud and Material Misrepresentation
Underwriting Objectives
Repetitive Payments
Billings – Lock Box, List, Regular, etc.
Commission and Debt Processing
Financial Controls
Skills – Areas Preferred
Technology
Letter Writing
Analytical
Decision Making
Phone Etiquette
Documentation
Service Audits
Depositions
Designations:
LOMA FLMI preferred
Insurance experience:
Prefer minimum of 5 to 7 years
Training Overview
Phase 1 – Learning the businessLife Insurance background
Industry designation(s)
Familiarity of Acquisitions, companies, etc.
Types of Products
Customer Service Referrals
New Business Processing and Referrals
Service Audits
TPA BOGS, Guidelines, Controls, etc.
TPA oversight
Resources
Phase 2 – Development of skills
Claims review
Agent Website Architecture
POS Website Architecture
Fraud and Material Misrepresentation
Underwriting tools and engines
Compliance and Regulatory issues
Service related Risk Assessment
Stage 3 – Overall Competency
Interaction between functions
Continuous Improvement
Operational Enhancements
Review of files for Legal Dept.
Accountability
Responsibilities
Please visit us on the web at http://www.frontlinesourcegroup.com
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Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States.
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