HCL Conducting Walkin Dive for Experience in Noida Locations. HCL Hiring for Specialist / Sr. Specialist (L2) Candidates on Willing and hard working candidates should be going to Walkin Interviews on schedule date and venue
HCL Walkins Drive For Experience
Designation : Specialist / Sr. Specialist (L2)
No Of Positions : 20
Qualification : Any Graduates
Also Read : More Graduates Jobs
Experience : 4 - 7 Years
Walk In Location : Noida
Also Read : Upcoming Noida Walkin Drives
Salary : INR 2,00,000 - 5,50,000 P.A
Industry: IT-Software / Software Services
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Job Description :
Hello Candidates,
This side PRAGYA KAUSHIK, We are hiring for Service Desk L1 & L2 / Remote Desktop Support L2/ Global Account Management L2/ Data Centre Operations L2 .
We are hiring for global process so required excellent communication skills, interaction with international clients is there in every skill.
Relevant experience of technical support minimum 4 years is mandatory.
In Service Desk, we required minimum 6 months - 7 years months experience in technical support
IT Infrastructure Technical Support profile Openings @ HCL Technologies (COMNET) Noida in July 16 ......
Requirement: Business to Business Technical Support ( Global )
Job Profiles:
RDS: Remote Desktop Support (Excellent Communication Skills)
Experience: 4 Years - 7 Years ( Relevant Exp. Mandatory, ok to work in 24*7, Rotational shifts, Partial Voice support, interaction with international clients)
Job Description:
Phone support experience necessary.
Technical Service desk or technical call centre experience is necessary.
Disciplined, systematic problem solving skills required.
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Adobe Acrobat and other common desktop applications like WinZip, etc.
FOR DCOPS : Relevant experience of 4 years to 7years in sever monitoring tools
Requirement: DC Ops Level: L2
Should have relevant experience in server monitoring tools minimum 4 Years & on server support & ticketing tools
Should have good knowledge in UNIX, Windows and basic knowledge in Networks
Experience on production UNIX and WINDOWS servers.
Ready to work in only Night Shifts (24x7x 365 model)
Fundamental knowledge of Networks
Good troubleshooting Skills
Exposure to any monitoring/ticketing tool, VERITAS Netback up and Backup Exec.
Good communication skills.
Windows Concepts.
Networking Concepts.
Desktop trouble shooting.
Service Management tool.
Remote Access Tools.
Use & knowledge of Remote Monitoring tools.
Backup Concepts.
Storage Concepts.
Database Concepts.
VPN Knowledge.
Incident/Problem/Change Concepts ITIL Principals.
Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries.
Manages the team in his / her respective shift.
Assists the team lead in Maintaining & updating documents in a central repository for the benefit of the team.
Ensures that an accurate shift handover happens to the next shift.
Work in rotating shifts to provide 24/7 monitoring of the IT infrastructure.
Monitor the IT Infrastructure with various monitoring tools for example (Net cool, BMC, Patrol, NNM, HP OVO, Tivoli etc.).
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact to end customer (s).
Strict adherence to the specified response & resolution (only in cases where level 1 troubleshooting is in DC OPS scope) SLAs.
Act as a trigger for the critical incident management process by involving the technical & incident management team.
Coordinate with all the technical teams to assist in providing accurate & timely updates to the internal & external customers till issue resolution.
Global Account Management : Minimum 4 years- 7 years of experience in Active Directory & Exchange Servers.
Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows Active Directory, etc.
To create and administer LAN accounts of the users
To create and administer various shared resources e.g. Distribution Lists, Directories
To provide permissions to the user as required by them
To setup the servers as per the customer requirement
To Standardize the network resources as per the client requirement
Ensure that the customer has the appropriate access to the tools to support the business in an efficient way
System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
Create LAN and/or E-mail account for the users and administer them.
Grant permissions on various network resources available to users.
Creation and administration of Global groups.
Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms.
Creation of New Directories as per the customer guidelines and grant permissions on them.
Setting up servers as per the client standards and granting permissions on them.
Creation, modification and deletion of user accounts on AIX Servers
Creation, Modification and deletion of user accounts on Mainframe/RACF
Creation, Modification and deletion of users accounts on Oracle/Sql
Perform development and maintenance of knowledge Base for the User Account Maintenance Processes
Service Desk: Relevant experience of minimum 6 months to 8 Years in interaction with international clients, resolving their technical quires related to Laptops, desktops, printers, scanners, internet & outlook....- 100% Voice support.....
Freshers/ Irrelevant Experience/ Graduation drop out candidates, Please, Please, Please don't apply
Package will be depending upon your experience & interview performance.
Minimum Qualification: Graduation
In case you find this opening matching to your profile, don't wait for a call letter, just take a print out of this mail & appear for an interview with all the mandatory documents...........
Recruitment Process :
Interview
Also Read : Interview Tips For Freshers/Exp
Desired Profile :
Education-
UG: Any Graduate
PG:Any Postgraduate, Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization, Any Specialization, Doctorate Not Required
Company Profile :
HCL Technologies Limited
HCL Technologies Limited is a multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL ventured into the software services business.[6] HCL Technologies (an acronym for Hindustan Computers Limited) offers services including IT consulting, enterprise transformation, remote infrastructure management, engineering and R&D, and business process outsourcing (BPO).
Apply Mode : Walk in
Also Read : This Week Walk in Drives
Walk In Date : 23rd July 2016
Walk In Time : 10AM - 2PM
Walk In Venue :
HCL Technologies,
B-39,
Sector 1 Noida,(Near Noida Sec- 15 Metro Station)
Tower A,
1st Floor.
Noida.
Source / Reference - Pragya Kaushik
Mandatory Documents are to be carried:
Updated resume
Original & 2 Xerox copies of ID Proof
Interview call letter
1 Passport size photographs
Note: Freshers & Irrelevant profiles please do not apply.
Please mention PRAGYA KAUSHIK on the top of your resume & form given by HCL people.
Excellent communication skills is mandatory to have .......
Also Read : HCL Upcoming Walk in Drives