Genpact Conducting Walkin Dive for freshers in Delhi NCR Locations. Genpact Hiring for Customer Support & Technical Support Candidates on Willing and hard working candidates should be going to Walkin Interviews on schedule date and venue
Genpact Walkins Drive For Freshers
Designation : Customer Support & Technical Support
No Of Positions : 25
Qualification : Any Graduates
Also Read : Upcoming Any Graduates Jobs
Experience : 0 - 3 Years
Location : Delhi NCR
Also Read : Upcoming Delhi NCR Walkin Drives
Salary : As Per Industry
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Job Description :
1) Customer support (Voice process) - Night Shift
Excellent communication skills.
Comfortable with 24*7 shifts
Work location : Delhi NCR
Education: Any Graduates/Under Graduate/Drop outs
Shifts: Night Shift
2) Positions - Process Associate - Technical Support (Voice Process) - Day Shift
Requirement:
* Graduate (BSc, BA, BCom, MA, MSc, MCom, BCA, MCA, M.Tech, B.Tech with technical Knowledge of Windows NT / 95 / 98 / 2000, TCP/IP (Networking), Exchange Client, Outlook Client, MS Office & Internet Explore.
* Excellent command over English - fluency in spoken English and good written English, customer service skills and high energy levels.
* The candidate should be able to successfully handle customer queries on network related problems, provide telephone/email based troubleshooting assistance and meet customer defined levels of Quality in Operations.
Responsibilities:
* Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
* Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
* Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
* Document & add new issues/solutions to Knowledge Management Repository.
* Utilize professional techniques to retain & delight customers.
* Use of soft skills - Listen, Empathy, Courtesy etc.
* Provide quality service & resolve concerns efficiently & professionally.
Note: Carry 2 resume, Pass port size photo, Gov. ID proof xerox, last 3 months pay slip(for experienced only)
Recruitment Process :
Interview
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Desired Profile :
Education :
UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Doctorate Not Required
Company Profile :
Genpact is a global business process management and services corporation with key offices in New York City, United States.It’s listed on the New York Stock Exchange under the symbol G.
As of 2015, the company reported net revenues of US$2.46 billion with more than 70,000 employees in 25 countries. Genpact has a few hundred clients, including approximately one-fifth of the Fortune Global 500.
It was originally founded in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company and in August 2007 publicly traded. Bain Capital became its largest shareholder in November 2012.
In 2015, Business Today ranked Genpact 2nd in their BPO, KPO, and ITES category and 21st in their overall category for “Top 25 Best Companies to Work For” in India.In 2016, CareerBliss ranked Genpact 23rd in their “Top 50 Happiest Companies in America
Genpact began in 1997 as a business unit within General Electric. Its charter was to provide business process services to GE's businesses, with the goal of enabling outstanding efficiencies. During the eight years that followed, Genpact began to manage a wide range of processes across GE's financial services and manufacturing businesses.
In January 2005, Genpact became an independent company and began to serve clients outside of GE. The company name, Genpact, is designed to convey the business impact it generates for its clients. In August 2007, Genpact was listed on the NYSE under the symbol 'G'. Since then the company has grown from 32,000 employees and revenue of US$823 million, to 65,000+ employees and revenues of US$2.1 billion (2013).
Bain Capital became the firm's largest shareholder in November 2012.
Apply Mode : Walk in
Also Read : This Week Walk in Drives
Walk In Date : 12th to 14th July 2016
Walk In Time : 11:00 AM
Walk In Venue :
Genpact India,
LGF-75,
Raja Ram Kumar Plaza,
Opposite Tez Kumar Plaza,
Hazratganj, Lucknow (Near Best Bestern Plus Hotel Levana
Also Read : Genpact Upcoming Walkin Drives