Amazon Conducting Walkin Dive for Freshers in Pune Locations. Amazon Hiring for Associate/Senior Associate (NonTechnical) Candidates on Willing and hard working candidates should be going to Walkin Interviews on schedule date and venue
Amazon Walkins Drive For Freshers
Designation : Associate/Senior Associate (NonTechnical)
No Of Positions : Multiple
Qualification : Any Graduates
Also Read : More Graduates Jobs
Experience : 0 - 5 Years
Location : Pune
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* Upcoming Pune Walkin Drives
Salary : Rs 1,75,000 - 2,25,000 P.A
Job Description :
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge & Skills Required :
Communication Skills :
* Excellent communication skills (written and verbal)
* Ability to communicate correctly and clearly with all customers
* Excellent documentation skills
* Good comprehension skills ability to clearly understand and state the issues customers present
* Ability to concentrate follow customers issues without distraction to resolution
* Good composition skills ability to compose a grammatically correct, concise, and accurate written response
* Work successfully in a team environment as well as independently
Computer Knowledge/Skills :
* Ability to use a desktop computer system
* Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
* Excellent typing skills
* Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
* Demonstrates an ability to successfully navigate websites
* Demonstrates a proficient knowledge of email applications
* Demonstrates an ability to learn in various media
* Ability to successfully adapt to changes in the work environment
Customer Focus:
* Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
* Ability to empathize with and prioritize customer needs
* Demonstrates interpersonal skills with a diverse customer base
* Demonstrates conflict resolution, negotiation, and de-escalation skills
* Demonstrates ownership to resolve challenging customer issues, escalating when necessary
* Ability to determine customer needs and provide appropriate solutions
* Maintain regular and reliable attendance, including the daily schedule as assigned
* Flexible with the working schedule; may be expected to work weekends, holidays and events
* Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
* Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
* Ability to approach problems logically and rationally
* Action oriented and self-disciplined
* Organized and detail-oriented
* Ability to quickly and effectively prioritize work time in various departments to meet business need
* Ability to maintain composure in highly escalated situations
* Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Recruitment Process :
Interview
Also Read :
* Technical interview Questions
* Non Technical & HR Interview Questions
Company Profile :
Amazon, is an American electronic commerce and cloud computing company with headquarters in Seattle, Washington. It is the largest Internet-based retailer in the United States and world by total sales and market capitalization Amazon.com started as an online bookstore, later diversifying to sell DVDs, Blu-rays, CDs, video downloads/streaming, MP3 downloads/streaming, audiobook downloads/streaming, software, video games, electronics, apparel, furniture, food, toys and jewelry. The company also produces consumer electronics—notably, Amazon Kindle e-readers, Fire tablets, and Fire TV —and is the world's largest provider of cloud infrastructure services (IaaS). Amazon also sells certain low-end products like USB cables under its in-house brand AmazonBasics.
Amazon has separate retail websites for United States, United Kingdom and Ireland, France, Canada, Germany, Italy, Spain, Netherlands, Australia, Brazil, Japan, China, India and Mexico. Amazon also offers international shipping to certain other countries for some of its products. In 2011, it professed an intention to launch its websites in Poland and Sweden.
In 2015, Amazon surpassed Walmart as the most valuable retailer in the United States by market capitalization.
The company was founded in 1994, spurred by what Amazon founder Jeff Bezos called his "regret minimization framework," which described his efforts to fend off any regrets for not participating sooner in the Internet business boom during that time. In 1994, Bezos left his employment as vice-president of D. E. Shaw & Co., a Wall Street firm, and moved to Seattle. He began to work on a business plan for what would eventually become Amazon.com.
Jeff Bezos incorporated the company as "Cadabra" on July 5, 1994. Bezos changed the name to Amazon a year later after a lawyer misheard its original name as "cadaver". In September 1994, Bezos purchased the URL Relentless.com and briefly considered naming his online store Relentless, but friends told him the name sounded a bit sinister. The domain is still owned by Bezos and still redirects to the retailer. The company went online as Amazon.com in 1995.
Apply Mode : Walk in
Also Read : This Week Walk in Drives
Walk In Date : 1st to 6th August 2016
Walk In Time : 10:00 AM to 03:00 PM
Walk In Venue :
Amazon Development Centre India Pvt. Ltd.
Trion IT Park,
Survey No.: 35,
1 Ahmednagar Road,
Behind Inorbit Mall,
Vadgoan Sheri,
Pune 411014
Note :
Please carry resume, passport size photograph and one Original Govt ID proof for interviews.
Also Read : Amazon Upcoming Walk in Drives