Did you know that more than 67% users on eCommerce websites abandon their shopping carts without checking out? People like their questions to be answered instantly, and any uncertainty with their purchase can result in losing the sale.
Using a WordPress live chat plugin allows you to reassure users at the most crucial moment.
In this article, we will share the 20+ best live chat support software for your WordPress site that are easy to install and setup.
Formilla Live Chat – Free WordPress Chat Plugin
Install live chat to your wordpress site. Chat with your visitors with a clean and easy-to-use interface. No strings attached!
Formilla is a free to download WordPress live chat Plugin which lets you chat live with your customers and freely answer their questions and support them in need. It can be easily and instantly installed; a live chat button appears on the WordPress as the plugin is installed. It has a responsive design for customer to contact you from any device. There is a pro-active chat that you can enable at times which automatically starts chat with a customer after a few seconds. There are desktop notifications, colour, themes banners and many more which you can easily customize.
Free WordPress Live Chat by OggFlow
Live Chat by OggFlow is a customer support software and help desk suite (Live Chat, Social Media, Ticketing). Your first user is always free!
This plugin for WordPress enables you to effortlessly add attractive live chat to your blog or website. OggFlow helps you manage all your customer service related work–emails, live chat, tickets, Twitter feeds, Facebook feeds and Gmail shared folders all just from one easy and familiar interface. You can respond instantly to customer requests thereby increase your customer satisfaction and sales.
Free Live Chat Software by HelpOnClick
This plugin installs HelpOnClick’s live chat widget on your WordPress website to allow real time chat with your website visitors.
Tests proved that human engagement through a live chat can have a positive effect on a company’s or businesses conversion and sales. The absolutely easy copy and paste installation will have your chat process live within minutes. HelpOnClick chat widget not only gives you the control on real time traffic observing, but also help your customers asking the required questions and getting immediate help they want.
WP Live Chat Support
Free to download the WP live chat support is ideal for small businesses, you don’t have to pay any sort of monthly subscriptions to be in touch with your visitors or customers. The plugin is fully functional and helps you increase conversion rates because of the direct contact that you have with your customers. The interface is simple for both the visitor and the administrator. You can drag the chat box anywhere on the page and change the colours of the chat box also. The plugin is advertisement and link free and even when the live chat is switched off the messages are stored for you to view later.
iFlyChat
This chat plugin is best suited for social networking and community sites. What makes it different from other plugins is that two or more users can chat privately in one to one conversations or in a group. It works well for dating, forums and blogging sites too. iFLyChat can be used as online support for customers as well. The conversations are stored which can be later viewed by the users if they want.
Community Chat
This WordPress live chat plugin is specially made for community chats; however it can be integrated with other websites also for customer service live chats. It is simple to use and has a number of options to choose from like colours, fonts, size etc. in live chat. It helps in drawing more customers to your website as it is the fastest way to getting their problems solved.
Wise Chat
An easy to install free plugin to build social network which helps in increasing customer engagement for your website because it provides the users to exchange messages in the chat rooms. It has a fully responsive design and can be used on mobiles also. Users can participate in chats and keep their identity hidden through anonymous feature where they get an auto-generated user name.
My Live Chat
Live-chat software is absolutely free. You can chat live with the users, analyse all the web activities including what keyword they are looking for and their search engines also. There is a live help button that the user needs to click to be connected live in chat with your company representatives. You can assist them with information or send them graphics, links and if required guide them through your website.
Facebook Live Chat for WordPress
You can now support your customers through a Facebook live chat directly from your website. The WordPress is easy to download and use and has a permanent history of chat for the users and the owner of the business. There are social buttons integrated which you can use to encourage your customers to join and you can add a background of your choice. A promotional bar comes with the WordPress for you to promote new arrivals and products.
Awesome Live Chat
There is no interference of any third party, the set-up is yours. Live chat helps you to provide customers with immediate support which in turn increases your potential customers. The chat flow is continuous, after opening multiple tabs also they can continue from where they left the chat. You have the option to have many departments, you just need to type and click on return. It has a clean design and is highly customizable.
Leap – WordPress Live Chat Plugin
You can have multiple operators inside the admin area so that there is a good connect between you and your customers. There is an analytics page where you can get the details of your customers like their location and which operator was he/she assigned to. You can set up a contact form for your customers if you are not on your seat. There are more than 600 Google fonts that you can use in the Leap WordPress.
Wpmudev – Free WordPress Live Chat Plugin
Add chat to your blog. Chat with your readers and let them chat with each other. Start communicating! Bring live, two-way chat to your site. Host your own live chat sessions, interact with your visitors and boost your sales without needing any third party javascript or other code – works great with BuddyPress and Multisite too.
There is a corner chat widget which will make it easy for you to chat and you can select the size, colour, font, automated messages and many others to customize it accordingly. You can create chat rooms and have the option to open or close the chat for public and have it only for members. Your visitors have an option to join the conversation using Twitter, Facebook and Google + login.
Quick Chat
Self hosted WordPress chat plugin supporting private chat, chat rooms, avatars, user list, words filtering, smilies, caching plugins and more.
What make the plugin stand out is that it can filter out the bad words as it has the interface to add or remove bad words form the chat. There are some lovely emoticons for your user to be more expressive and can detects user login. Quick Chat supports language translation. The plugin helps you save your sites bandwidth by sending Ajax requests only if there is any new message.
Live Chat – Casengo
Live Chat from Casengo is Customer Support Software from the Cloud, First User is Always Free. The Casengo Live Chat plugin allows you to add live Chat to your blog or website quickly and easily.
Whatsapp services have been integrated in Live Chat so that your customers can be in touch with their owners. Besides live chat it helps you manage many functions such as mailbox. You don’t need to have any special training to use the plugin; you can simply install and start using it. It is mobile friendly and works equally well on a tablet too.
Free Live Chat by Tidio Elements
Meet Tidio Live Chat – a totally free chat for your website. No logging in, no signing up – integrates with your website in less than 20 seconds.
An extremely easy to install WordPress Tidio Elements is wonderful and simple to use. You can keep a track of all your website visitors and contact them if you want. The colour of the screen is adjustable and is perfect to run on mobile and computer devices, iOS, Android, Chrome and OS X. It supports around 140 languages from all over the world and leaves an online form for your visitors if you are offline.
WordPress Live Chat Plugin for Sales and Support
There is nothing like giving your brand a voice. Live chat with customers give that personal touch and the customers feel connected to you and your business. This helps in increasing you company’s goodwill and sales. It has a clean code and a cute but completely customizable skin. You can create more operators and more than one operator can engage with a customer if required. As the user logs in you get notified through an email.
We simply use Ajax technique instead of Web Sockets. Because it’s pretty straightforward and works even on Internet Explorer. Also, you probably don’t need any server modifications for this plugin. It works with native PHP 5 server and WordPress fine.
Chatty – Simple Live Chat Plugin for WordPress
A simple standalone WordPress Live Chat plugin. Unlimited numbers of chats per website (both unique and shared)!
It works wonderfully and looks great on all devices. The plugin is simple to use and has Css3 emoticons to make the chat more engaging and attractive. There is no external API required it is completely standalone.
WordPress 1-2-1 Live Chat Plugin
Industrial strength 1-2-1 live chat software configured into a WP Plugin. It allows you to add 1-2-1 live chat on your WordPress powered site. And it’s extremely simple to set up.
Your users can still connect to you by sending messages if you are offline in WordPress in 1-2-1 plugin. If a user has sent you a message to chat with you, there is a beep that you would hear on your computer. Live chat leads to immediate sale of products and this WordPress plugin can make it happen for your company too.
In Chat – WordPress Plugin for users to chat
This plugin allows your registered users to chat with each other. Online users are detected and shown in different color, making people to know who is online. This plugin do not requires any third party plugins or configurations, hence can be run on any common php & mysql server.
In Chat Plugin supports HD emoticons and there are 3 packs that have been made available in the plugin. There are around 10 themes which you can use depending on your mood. You can chat from the admin panel directly so while you are working on your website you can chat with your users as well.
Rhino Live Support – Live Chat
Provide premium customer service by chatting live with your customers and give direct assistance where it’s needed – at any time. Unlimited operators and departments, invite website visitors, transfer customers, IP-Location, advanced statistics and much more.
You can save all the conversations if you want and have unlimited operators for your website making it easier to monitor the website. You can style the chat with various fonts, colours and borders.
Simple Simon Live Chat WordPress Plugin
I decided to put a Simple Live Chat Plugin together for the every day WordPress website or blog. If you have an online business or cart where you are in front of your computer most of the day, why not add another layer to your business by adding a Simple Live Chat?
Easy to configure, set up and use the colour and the name of the live chat can be changed with ease. You can choose to have the chat box on any four corners of the page and can set your chat to be offline or online. Besides the customers, you can engage with the blog readers also to build a connection with them; they are your potential buyers.
Kruk Chat For WordPress
Kruk chat is the simplest way to provide your wordpress or woocommerce visitor a “live chat support” and manage it via mobile app and web.
The plugin is simple and has a wonderful live chat built in for your website. It is responsive and works on mobile app as well. You can even manage your account from the app. There are many positive reviews about Kruk and it is worth giving the plugin a try.
WordPress Live Chat with Web- & Windows Clients
The ClientEngage Visitor Chat for WordPress is a fully-featured real-time chat for your WordPress websites. A clear and simple web-based administration allows you to conveniently chat with your visitors.
There are so many good features in this plugin; multi lingual, multi-purpose colour schemes, easy customization, windows client included etc. You have the option to chat with many users at a time and can change the look and feel of the chat if you want.
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