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Cisco CallManager Best Practices,A Cisco AVVID Solution
Delivers the proven solutions that make a difference in your Cisco IP Telephony deployment Learn dial plan best practices that help you configure features such as intercom, group speed dials, music on hold, extension mobility, and more Understand how to manage and monitor your system proactively for maximum uptime Use dial plan components to reduce your exposure to toll fraud Take advantage of call detail records for call tracing and accounting, as well as troubleshooting Utilize the many Cisco IP Telephony features to enable branch site deployments Discover the best ways to install, upgrade, patch, and back up CallManager Learn how backing up to remote media provides both configuration recovery and failure survivability IP telephony represents the future of telecommunications: a converged data and voice infrastructure boasting greater flexibility and more cost-effective scalability than traditional telephony. Having access to proven best practices, developed in the field by Cisco® IP Telephony experts, helps you ensure a solid, successful deployment. Cisco CallManager Best Practices offers best practice solutions for CallManager and related IP telephony components such as IP phones, gateways, and applications. Written in short, to-the-point sections, this book lets you explore the tips, tricks, and lessons learned that will help you plan, install, configure, back up, restore, upgrade, patch, and secure Cisco CallManager, the core call processing component in a Cisco IP Telephony deployment. You’ll also discover the best ways to use services and parameters, directory integration, call detail records, management and monitoring applications, and more. Customers inspired this book by asking the same questions time after time: How do I configure intercom? What’s the best way to use partitions and calling search spaces? How do I deploy CallManager regionally on my WAN? What do all those services really do? How do I know how many calls are active? How do I integrate CallManager with Active Directory? Years of expert experiences condensed for you in this book enable you to run a top-notch system while enhancing the performance and functionality of your IP telephony deployment.
by Salvatore Collora
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Cisco Callmanager Best Practices,A Cisco Avvid Solution
Delivers the proven solutions that make a difference in your Cisco IP Telephony deployment * Learn dial plan best practices that help you configure features such as intercom, group speed dials, music on hold, extension mobility, and more * Understand how to manage and monitor your system proactively for maximum uptime * Use dial plan components to reduce your exposure to toll fraud * Take advantage of call detail records for call tracing and accounting, as well as troubleshooting * Utilize the many Cisco IP Telephony features to enable branch site deployments * Discover the best ways to install, upgrade, patch, and back up CallManager * Learn how backing up to remote media provides both configuration recovery and failure survivability IP telephony represents the future of telecommunications: a converged data and voice infrastructure boasting greater flexibility and more cost-effective scalability than traditional telephony. Having access to proven best practices, developed in the field by Cisco(r) IP Telephony experts, helps you ensure a solid, successful deployment.Cisco CallManager Best Practices offers best practice solutions for CallManager and related IP telephony components such as IP phones, gateways, and applications. Written in short, to-the-point sections, this book lets you explore the tips, tricks, and lessons learned that will help you plan, install, configure, back up, restore, upgrade, patch, and secure Cisco CallManager, the core call processing component in a Cisco IP Telephony deployment. You'll also discover the best ways to use services and parameters, directory integration, call detail records, management and monitoring applications, and more. Customers inspired this book by asking the same questions time after time: How do I configure intercom? What's the best way to use partitions and calling search spaces? How do I deploy CallManager regionally on my WAN? What do all those services really do? How do I know how many calls are active? How do I integrate CallManager with Active Directory? Years of expert experiences condensed for you in this book enable you to run a top-notch system while enhancing the performance and functionality of your IP telephony deployment.
by Salvatore Collora
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Cisco CallManager Best Practices,A Cisco AVVID Solution
Delivers the proven solutions that make a difference in your Cisco IP Telephony deployment Learn dial plan best practices that help you configure features such as intercom, group speed dials, music on hold, extension mobility, and more Understand how to manage and monitor your system proactively for maximum uptime Use dial plan components to reduce your exposure to toll fraud Take advantage of call detail records for call tracing and accounting, as well as troubleshooting Utilize the many Cisco IP Telephony features to enable branch site deployments Discover the best ways to install, upgrade, patch, and back up CallManager Learn how backing up to remote media provides both configuration recovery and failure survivability IP telephony represents the future of telecommunications: a converged data and voice infrastructure boasting greater flexibility and more cost-effective scalability than traditional telephony. Having access to proven best practices, developed in the field by Cisco® IP Telephony experts, helps you ensure a solid, successful deployment. Cisco CallManager Best Practices offers best practice solutions for CallManager and related IP telephony components such as IP phones, gateways, and applications. Written in short, to-the-point sections, this book lets you explore the tips, tricks, and lessons learned that will help you plan, install, configure, back up, restore, upgrade, patch, and secure Cisco CallManager, the core call processing component in a Cisco IP Telephony deployment. You’ll also discover the best ways to use services and parameters, directory integration, call detail records, management and monitoring applications, and more. Customers inspired this book by asking the same questions time after time: How do I configure intercom? What’s the best way to use partitions and calling search spaces? How do I deploy CallManager regionally on my WAN? What do all those services really do? How do I know how many calls are active? How do I integrate CallManager with Active Directory? Years of expert experiences condensed for you in this book enable you to run a top-notch system while enhancing the performance and functionality of your IP telephony deployment.
by Salvatore Collora
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Troubleshooting Cisco IP Telephony,
"Troubleshooting Cisco IP Telephony" reveals the methodology users need to resolve complex problems in an IP Telephony network. They'll also learn how to identify and resolve problems and master troubleshooting skills for an IP telephony system.
by Paul Giralt
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Configuring Cisco Unified Communications Manager and Unity Connection,A Step-by-Step Guide
The definitive, up-to-date guide to planning, configuring, and administering Cisco call processing and voice messaging. This book brings together all the hands-on knowledge you need to successfully configure and administer Cisco’s flagship IP voice systems, including Cisco Unified Communications Manager (CUCM), Unity, and Unity Connection. Fully updated for the new CUCM, Unity, and Unity Connection, version 8, it presents step-by-step procedures for every common and complex task that installers, integrators, and administrators will encounter. Long-time Cisco voice implementer and instructor David Bateman begins with clear, well-organized explanations of Cisco Voice over IP technology, including its key functions and devices. Next, he guides you through preparation and deployment, including configuring CUCM for maximum performance, removing DNS dependencies, defining enterprise parameters, configuring regions, and enforcing security. The author presents quick access, step-by-step solutions for dozens of post-deployment tasks, each with thorough instructions and cross-references to prerequisite tasks wherever needed. He demonstrates how to integrate features to create more powerful IP voice systems, thoroughly introduces Cisco’s new management interface, and provides extensive coverage of the latest feature enhancements. David Bateman is a certified Cisco instructor, CCNA, and director of curriculum development for Skyline-ATS. He has 20+ years of internetworking experience, including more than a decade as a senior LAN/WAN engineer in networks serving up to 5,000 users. He then ran the business operations of a technical services company while maintaining his existing networking client base. David has taught and implemented Cisco voice technologies since 2000. He authored this book’s first edition, and co-authored CCNA Voice Exam Cram. Establish a foundation for CUCM: configure services, set enterprise parameters, register devices, and more Add gateways and client devices Create dial plans, including route patterns, route lists, route groups, CTI route points, translation patterns, and route filters Configure Class of Service (CoS) and Call Admission Control Implement IP phone service, media resources, and Extension Mobility Prepare to deploy Unity/Connection: verify integration; define system parameters; and create templates, distribution lists, and CoS Add, import, and manage users Make the most of Unity/Connection call management, from basic auto-attendant to advanced routing rules and audio-text Integrate legacy voicemail systems Master Unity/Connection’s key administrative tools and utilities Use time-of-day routing, call queuing, and other advanced features This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
by David F. Bateman
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CCNA Voice 640-461 Official Cert Guide,
The official, comprehensive assessment, review, and practice guide for Cisco's latest CCNA Voice exam -- direct from Cisco * *Contains 80% new content, reflecting the exam's expansion to cover Cisco Unified Communications Manager (CUCM), CUCM Express, Unity Connection, Unified Presence, and network infrastructure. *Includes realistic exam questions on CD. *Contains extensive, proven features to help students review efficiently and remember the most important details. This is Cisco's official, comprehensive self-study resource for preparing for the new ICOMM exam - the only exam needed to gain CCNA Voice certification, now an essential prerequisite for CCNP Voice certification. Top Cisco instructor Jeremy D. Cioara presents every objective concisely and logically, with extensive teaching features that promote retention and understanding. Readers will find: * *Pre-chapter quizzes to assess knowledge upfront and focus study more efficiently. *Foundation topics sections that explain concepts and configurations, and link theory to actual configuration commands. *Key topics sections calling attention to every figure, table, and list that candidates must know. *Exam Preparation sections. *Exam-realistic questions on CD About 80% of this edition's content is brand-new, reflecting the new exam's massive revision, reorganization, and expansion. In addition to Cisco CallManager Express, this book now covers Cisco Unified Communications Manager (CUCM), CUCM Express, Unity Connection, Unified Presence, and network infrastructure considerations. Specific topics added in this edition include: * *CUCM/CUCM Express administration. *Managing endpoints and end-users with CUCM. *CUCM dial plan management. *CUCM/CUCM Express mobility features. *Voicemail integration with Unity Connection. *Unified Presence support. *Network infrastructure management/troubleshooting. *Unity Connection management/troubleshooting
by Jeremy Cioara
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Cisco TelePresence Fundamentals,
Cisco TelePresence™ Systems (CTS) create live, face-to-face meeting experiences, providing a breakthrough virtual conferencing and collaboration experience that transcends anything previously achievable by videoconferencing. Although the business case for deploying CTS is compelling, implementing it requires advanced knowledge of the latest networking technologies, an attention to detail, and thorough planning. In this book, four leading CTS technical experts cover everything you need to know to successfully design and deploy CTS in your environment. The authors cover every element of a working CTS solution: video, audio, signaling protocols and call processing, LAN and WAN design, multipoint, security, inter-company connectivity, and much more. They deliver start-to-finish coverage of CTS design for superior availability, QoS support, and security in converged networks. They also present the first chapter-length design guide of it’s kind detailing the room requirements and recommendations for lighting, acoustics, and ambience within various types of TelePresence rooms. Cisco Telepresence Fundamentals is an indispensable resource for all technical professionals tasked with deploying CTS, including netadmins, sysadmins, audio/video specialists, VoIP specialists, and operations staff. This is the only book that: Introduces every component of a complete CTS solution and shows how they work together Walks through connecting CTS in real-world environments Demonstrates how to secure virtual meetings using Cisco firewalls and security protocols Includes a full chapter on effective TelePresence room design Walks through every aspect of SIP call signaling design, including both single-cluster and intercluster examples for use in a TelePresence environment Provides prequalification, room, and network path assessment considerations to help you anticipate and avoid problems Tim Szigeti, CCIE® No. 9794, technical leader within the Cisco® Enterprise Systems Engineering team, is responsible for defining Cisco TelePresence network deployment best practices. He also coauthored the Cisco Press book End-to-End QoS Network Design. Kevin McMenamy, senior manager of technical marketing in the Cisco TelePresence Systems Business Unit, has spent the past nine years at Cisco supporting IP videoconferencing, video telephony, and unified communications. Roland Saville, technical leader for the Cisco Enterprise Systems Engineering team, tests and develops best-practice design guides for Cisco TelePresence enterprise deployments. Alan Glowacki is a Cisco technical marketing engineer responsible for supporting Cisco TelePresence customers and sales teams. Use Cisco TelePresence Systems (CTS) to enhance global teamwork and collaboration, both within your own enterprise and with your customers, partners, and vendors Understand how the various components of the Cisco TelePresence Solution connect and work together Integrate CTS into existing LAN, enterprise, and service provider networks Successfully design and deploy a global TelePresence network Understand the importance of room dimensions, acoustics, lighting, and ambience and how to properly design the physical room environment Provide the high levels of network availability CTS requires Leverage the Cisco quality of service (QoS) tools most relevant to CTS network provisioning and deployment Systematically secure CTS using TLS, dTLS, sRTP, SSH, and Cisco firewalls This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, sample deployment concepts, protocols, and management techniques. Category: IP Communications Covers: Cisco TelePresence Systems
by Tim Szigeti
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Cisco IP Telephony,
Provides networking professionals with the fundamentals to implement a Cisco AVVID IP Telephony solution that can be run over a data network, therefore reducing costs associated with running separate data and telephone networks. This book focuses on using Cisco CallManager and other IP telephony components connected in LANs and WANs.
by David Lovell
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Cisco Express Forwarding,
Cisco Express Forwarding Understanding and troubleshooting CEF in Cisco routers and switches Nakia Stringfield, CCIE® No. 13451 Russ White, CCIE No. 2635 Stacia McKee How does a router switch a packet? What is the difference between routing a packet, switching a frame, and packet switching? What is the Cisco® Express Forwarding (CEF) feature referred to in Cisco documentation and commonly found in Cisco IOS® commands? CEF is a general term that describes the mechanism by which Cisco routers and Catalyst® switches packet-switch (route) frames. CEF is found in almost all Cisco routers and Catalyst switches, and understanding how CEF operates can improve the performance, scalability, and efficiency of your network. Cisco Express Forwarding demystifies the internal workings of Cisco routers and switches, making it easier for you to optimize performance and troubleshoot issues that arise in Cisco network environments. This book addresses common misconceptions about CEF and packet switching across various platforms, helping you to improve your troubleshooting skills for CEF- and non-CEF-related problems. The first part of the book provides an overview of packet-switching architectures and CEF operation and advanced features. It also covers the enhanced CEF structure and general troubleshooting. The second part of the book provides case studies that focus on the common topics that have been problematic for customers and those supporting Cisco networks. Full of practical examples and configurations, this book draws on years of experience to help you keep your Cisco networks running efficiently. Nakia Stringfield, CCIE® No. 13451, is a network consulting engineer for Advanced Services at Cisco, supporting top financial customers with network design and applying best practices. She was formerly a senior customer support engineer for the Routing Protocols Technical Assistance Center (TAC) team troubleshooting issues related to CEF and routing protocols. Nakia has been with Cisco for more than six years, previously serving as a technical leader for the Architecture TAC team. Russ White, CCIE No. 2635, is a Principle Engineer in the Routing Protocol Design and Architecture team at Cisco. He is a member of the IETF Routing Area Directorate, co-chair of the Routing Protocols Security Working Group in the IETF, a regular speaker at Cisco Networkers, a member of the CCIE Content Advisory Group, and the coauthor of six other books about routing and routing protocols, including Optimal Routing Design from Cisco Press. Russ primarily works in the development of new features and design architectures for routing protocols. Stacia McKee is a customer support engineer and technical leader of the Routing Protocols Technical Assistance Center (TAC) team. This team focuses on providing post-sales support of IP routing protocols, MPLS, QoS, IP multicast, and many other Layer 3 technologies. Stacia has been with Cisco for more than six years, previously serving as a technical leader of the Architecture TAC team and a member of the WAN/Access TAC team. Learn the key features of packet-switching architectures Understand the basics of the CEF architecture and operation Examine the enhanced CEF structure, which improves scalability Learn how to troubleshoot in software-switching environments Understand the effect of CEF on a Cisco Catalyst 6500 Supervisor 720 Configure and troubleshoot load sharing with CEF Evaluate the effect of CEF in an MPLS VPN environment Review CEF design considerations that impact scalability Part I Understanding, Configuring, and Troubleshooting CEF Chapter 1 Introduction to Packet-Switching Architectures Chapter 2 Understanding Cisco Express Forwarding Chapter 3 CEF Enhanced Scalability Chapter 4 Basic IP Connectivity and CEF Troubleshooting Part II CEF Case Studies Chapter 5 Understanding Packet Switching on the Cisco Catalyst 6500 Supervisor 720 Chapter 6 Load Sharing with CEF Chapter 7 Understanding CEF in an MPLS VPN Environment Part III Appendix Appendix A Scalability This book is part of the Networking Technology Series from Cisco Press®, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers. Category: Networking Covers: Routing and Switching 1587052369
by Nakia Stringfield
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Implementing Cisco Unified Communications Manager,
Cisco's authorized foundation learning self-study guide for the new CCNP Voice CIPT1 V.8 exam • •Developed with the Cisco certification team, creators of the new CCNP Voice exams and courses. •Covers CUCM 8.x configuration and administration in single site environments, from deployment models to services, installation to security. •New chapters on Cisco Unified Mobility, Unified Manager Assistant, and Phone Services. •Includes hundreds of review questions. This is Cisco's authorized, self-paced, foundation learning tool for the new CIPT1 8.0 exam (Implementing Cisco Unified Communications Manager, Part 1), required for the new CCNP Voice certification. It offers readers a complete, engineering-level understanding of planning, deploying, and managing singlesite IP Telephony environments based on Cisco Unified Communications Manager (CUCM) 8.x. As an Authorized Self-Study Guide, this book fully reflects the content of the newest versions of the Cisco CIPT1 course. Each chapter ends with 20 questions designed to help readers assess their understanding as they prepare for the exam. Older material has been removed from this edition, and three new chapters have been added to cover: • •Cisco Unified Communications Manager Phone Services. •Implementing Cisco Unified Manager Assistant. •Implementing Cisco Unified Mobility
by Dennis Hartmann
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Cisco Voice Gateways and Gatekeepers,
by David Mallory
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Cisco Unified Contact Center Enterprise (UCCE),
Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You’ll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently. · Understand the Cisco Unified Contact Center product portfolio and platform architecture · Choose the right single-site, multi-site, or clustered deployment model for your environment · Take a lifecycle services approach to UCCE deployment and application configuration-–including preparation, planning, design, and implementation · Implement traditional, current-generation, and next-generation call routing · Master the latest best practices for call flow scripting · Understand UCCE’s nodes and distributed processes and build a clean system startup sequence · Design, implement, and deliver unified CM/IP IVR solutions · Set up and efficiently manage UCCE databases · Make the most of UCCE’s reporting tools · Create advanced applications with Data-Driven Routing · Effectively maintain any UCCE deployment, including older versions · Use a best-practice methodology for troubleshooting, and master valuable, little-known Cisco diagnostic tools This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
by Gary Ford
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Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide,(CCNP Voice CIPT1 642-447)
Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide Second Edition Josh Finke, CCIE® No. 25707 Dennis Hartmann, CCIE® No. 15651 Foundation Learning for the CCNP Voice CIPT1 642-447 exam Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), Second Edition is a Cisco®-authorized, self-paced learning tool for CCNP Voice® foundation learning. This book provides the knowledge necessary to implement a Cisco Unified Communications Manager (CUCM) solution at a single-site environment. By reading this book, you will learn how to perform post-installation tasks, configure CUCM, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place On-Net and Off-Net phone calls. You will also implement media resources, IP Phone Services, Cisco Unified Communications Manager native presence, and Cisco Unified Mobility. This book focuses primarily on CUCM version 8.x, which is the call routing and signaling component for the Cisco Unified Communications solution. This book has been fully updated with new coverage of CUCM phone services, Cisco Unified Manager Assistant, Cisco Unified Mobility, and H.323 gateways. Whether you are preparing for CCNP Voice certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book. Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), Second Edition, is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining. n Understand Cisco Unified Communications Manager architecture and components n Evaluate CUCM deployment models n Set up and configure CUCM services n Implement and harden IP phones n Manage user accounts n Configure Catalyst® switches for power over Ethernet and voice VLAN requirements n Deploy MGCP and H.323 gateways n Configure call routing and digit manipulation n Set up calling privileges and call coverage n Deploy various media resources, features, and applications n Establish Presence-enabled speed dials and lists n Implement Cisco Unified Manager Assistant and Cisco Unified Mobile This volume is in the Foundation Learning Guide Series offered by Cisco Press®. These guides are developed together with Cisco as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification exams.
by Joshua Samuel Finke
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Cisco IP Telephony,Planning, Design, Implementation, Operation, and Optimization (paperback)
A guide to successful deployment of the Cisco IP Telephony solution Real-world case studies from the Cisco design consulting engineers who developed the PDIOO process provide practical advice on all stages of successful IPT deployment Concise understanding of the PDIOO phases enables architects and engineers to successfully deploy the Cisco IPT solution Division of the process into PDIOO phases provides a logical and defined guide for network engineers and architects as they proceed through each of the phases in deploying the Cisco IPT solution Includes detailed questionnaires for each phase of deployment in the PDIOO cycle—a great aid in understanding customer networks and requirements Network infrastructure design, call processing infrastructure design and applications, and voice-mail system design are covered in depth Cisco® IP Telephony (IPT) solutions are being deployed at an accelerated rate, and network architects and engineers need to understand the various phases involved in successful deployment: planning, design, implementation, operation, and optimization (PDIOO). On the road to that understanding, those involved need to collect information for each phase of deployment, and then follow through with the best architecture, deployment model, and implementation based on the data collected. Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization is a guide for network architects and engineers as they deploy the Cisco IPT solution. With this book, you will master the PDIOO phases of the IPT solution, beginning with the requirements necessary for effective planning of a large-scale IPT network. From there, you’ll follow a step-by-step approach to choose the right architecture and deployment model. Real-world examples and explanations with technical details, design tips, network illustrations, and sample configurations illustrate each step in the process of planning, designing, implementing, operating, and optimizing a chosen architecture based on information you have collected. In-depth instruction on each PDIOO phase provides specific details about the tasks involved and best practices for successful implementation of the IPT solution. This book also contains predesigned questionnaires and PDIOO assistance tools that help you determine the requirements of each phase of the PDIOO cycle. Authors Ramesh Kaza and Salman Asadullah have been involved with Cisco IPT solutions from the beginning and have planned, designed, and implemented major IPT networks using the guidelines found here. Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization provides the step-by-step explanations, details, and best practices acquired by the authors while working with the top Cisco IPT customers. This book is part of the Networking Technology Series from Cisco Press®, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.
by Ramesh Kaza
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The Road to IP Telephony,How Cisco Systems Migrated from PBX to IP Telephony
A complete IP Telephony migration planning guide Includes Steps to Success Poster It's everyone's "must have." This is a reference book for the entire project team who works on the deployment of an IP Telephony solution. Take advantage of best practices. Includes more than 200 best practices, lessons learned, and tips for getting you through your IP Telephony deployment successfully. Minimize risk and learn from the mistakes of others. Read the list of the top 10 things that can go wrong during an IP Telephony deployment. Ask the right questions. Get the project team thinking and collaborating together with Stephanie's "Checklist of Questions to Ask the Project Team." Use proven planning tools. Work from sample checklists, templates, project plans, and workflow documents to guide your planning process. Keep the Steps to Success on the minds of your project team. Use the enclosed poster, which illustrates every major step associated with an IP Telephony deployment. There is no better path to the successful implementation of a new technology than to follow in the experienced footsteps of an organization that has already been there. The Road to IP Telephony tells you how Cisco Systems successfully moved its own organization to a converged, enterprise-wide network. You will learn the implementation and operational processes, what worked, what didn't work, and how to develop your own successful methodology. After presenting this topic to hundreds of Cisco customers, including Fortune 500 companies, Stephanie Carhee consistently encountered the same question, "If I decide to move to IP Telephony, where do I begin and what can I do to ensure that I do it right the first time?" Although the needs of every enterprise are different, some things are universal; planning, communication, teamwork, and understanding your user's requirements are as important as technical expertise. The Road to IP Telephony shares with you everything you need to know about managing your deployment. It starts with where to begin, including what needs to be addressed before you even begin the planning process, to building your project team. Key best practices are also offered to help you set the project's pace and schedule, get your users on board, identify a migration strategy, develop a services and support strategy, and work toward the final PBX decommission. "Cisco IT wants to share its implementation experience with Cisco customers and partners to aide in the deployment practices of new Cisco technologies. While conducting our own company-wide cutover, we learned a great deal about what to do and what not to do. This book shares our experiences." -Brad Boston, Senior Vice President and Chief Information Officer, Cisco Systems, Inc. This volume is in the Network Business Series offered by Cisco Press. Books in this series provide IT executives, decision makers, and networking professionals with pertinent information on today's most important technologies and business strategies.
by Stephanie Carhee
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