can't update SDP from 8206 to 8210
error log:
22.08.2013 17:55:34 [com.adventnet.tools.update.installer.UpdateManager] [INFO] :
22.08.2013 17:55:35 [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Invoking UpdateManager in UI mode
22.08.2013 17:56:13 [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The ppm file path:C:\Users\vidoq\Downloads\ManageEngine_ServiceDesk_Plus_8_2_0_SP-0_10_0.ppm
22.08.2013 17:56:13 [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The ppm file path:C:\Users\vidoq\Downloads\ManageEngine_ServiceDesk_Plus_8_2_0_SP-0_10_0.ppm
22.08.2013 17:56:13 [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The Patch Version:AdventNet_ManageEngine_ServiceDesk_Plus-8.2.0-SP-0.10.0
22.08.2013 17:56:13 [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : Context NameSERVICEDESK
22.08.2013 17:56:13 [com.adventnet.tools.update.installer.Unzipper] [INFO] : Pre Invocation in progress
22.08.2013 17:56:13 [com.adventnet.tools.update.installer.Unzipper] [INFO] : Executing class:com/adventnet/persistence/EEARExtractor.class
22.08.2013 17:56:13 [com.adventnet.persistence.EEARExtractor] [INFO] : Going to extract the eear [.\applications/AdventNetCC.eear]
22.08.2013 17:56:13 [com.adventnet.j2ee.deployment.service.internal.JarExtractor] [INFO] : Extraction for c:\ManageEngine\ServiceDesk\.\applications\AdventNetCC.eear to c:\ManageEngine\ServiceDesk\.\applications\extracted\AdventNetCC.eear
22.08.2013 17:56:13 [com.adventnet.persistence.EEARExtractor] [INFO] : Successfully extracted the eear [.\applications/AdventNetCC.eear].
22.08.2013 17:56:13 [com.adventnet.persistence.EEARExtractor] [INFO] : Going to extract the eear [.\applications/AdventNetServerContainer.eear]
22.08.2013 17:56:13 [com.adventnet.j2ee.deployment.service.internal.JarExtractor] [INFO] : Extraction for c:\ManageEngine\ServiceDesk\.\applications\AdventNetServerContainer.eear to c:\ManageEngine\ServiceDesk\.\applications\extracted\AdventNetServerContainer.eear
22.08.2013 17:56:13 [com.adventnet.persistence.EEARExtractor] [INFO] : Successfully extracted the eear [.\applications/AdventNetServerContainer.eear].
22.08.2013 17:56:13 [com.adventnet.persistence.EEARExtractor] [INFO] : Going to extract the eear [.\applications/AdventNetServiceDesk.eear]
22.08.2013 17:56:13 [com.adventnet.j2ee.deployment.service.internal.JarExtractor] [INFO] : Extraction for c:\ManageEngine\ServiceDesk\.\applications\AdventNetServiceDesk.eear to c:\ManageEngine\ServiceDesk\.\applications\extracted\AdventNetServiceDesk.eear
22.08.2013 17:56:18 [com.adventnet.persistence.EEARExtractor] [INFO] : Successfully extracted the eear [.\applications/AdventNetServiceDesk.eear].
22.08.2013 17:56:18 [com.adventnet.persistence.EEARExtractor] [INFO] : Going to extract the eear [.\applications/AdventNetSQLOneSearch.eear]
22.08.2013 17:56:18 [com.adventnet.j2ee.deployment.service.internal.JarExtractor] [INFO] : Extraction for c:\ManageEngine\ServiceDesk\.\applications\AdventNetSQLOneSearch.eear to c:\ManageEngine\ServiceDesk\.\applications\extracted\AdventNetSQLOneSearch.eear
22.08.2013 17:56:18 [com.adventnet.persistence.EEARExtractor] [INFO] : Successfully extracted the eear [.\applications/AdventNetSQLOneSearch.eear].
22.08.2013 17:56:18 [com.adventnet.tools.update.installer.Unzipper] [INFO] : Executing class:com/adventnet/servicedesk/updatemgr/util/SDPreProcessor.class
22.08.2013 17:56:18 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessor] [SEVERE] : Inside SDPreProcessor.
22.08.2013 17:56:18 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [SEVERE] : Inside SDPreProcessorUtil.
22.08.2013 17:56:18 [com.adventnet.persistence.DefaultPreProcessor] [INFO] : Entering Into :: DefaultPreProcessor :: install
22.08.2013 17:56:18 [com.adventnet.persistence.DefaultPreProcessor] [INFO] : install :: properties :: {isPostProcessor=false, version=8.2.0, patchversion=AdventNet_ManageEngine_ServiceDesk_Plus-8.2.0-SP-0.10.0, context=SERVICEDESK, product=AdventNet ManageEngine ServiceDesk Plus, parentDialog=com.adventnet.tools.update.installer.InstallUI[dialog0,748,328,425x425,invalid,layout=java.awt.BorderLayout,modal,title=Installation Wizard ,defaultCloseOperation=DO_NOTHING_ON_CLOSE,rootPane=javax.swing.JRootPane[,4,23,417x398,layout=javax.swing.JRootPane$RootLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=16777673,maximumSize=,minimumSize=,preferredSize=],rootPaneCheckingEnabled=true], mode=true, home=c:\ManageEngine\ServiceDesk}
22.08.2013 17:56:18 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : server.home :: [.]
22.08.2013 17:56:18 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : server.dir :: [C:/ManageEngine/ServiceDesk]
22.08.2013 17:56:18 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : server.conf :: [C:\ManageEngine\ServiceDesk\conf]
22.08.2013 17:56:18 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : jboss.home.dir :: [.]
22.08.2013 17:56:18 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : fileVsAction :: [{applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ArcRequestManagement.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/custom_reports.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/servicedesk.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/personality-configuration.xml=4, applications/AdventNetServerContainer.eear/AdventNetCoreContainer.ear/conf/dynamic-value-handlers.xml=4, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/servicedesk.xml=4, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ProjectManagement.xml=4, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/data-dictionary.xml=4, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/CMDBData.xml=4, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/dynamic-value-handlers.xml=4, applications/AdventNetServerContainer.eear/AdventNetWorkEngine.ear/conf/dynamic-value-handlers.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml=4, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/AEListViewConfig.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/ScheduleServiceDesk.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/sdpMainConfig.xml=4, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/data-dictionary.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/dynamic-value-handlers.xml=4, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/dynamic-value-handlers.xml=4, applications/AdventNetServerContainer.eear/AdventNetSecurity.ear/conf/dynamic-value-handlers.xml=4, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ListViewConfig.xml=4, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/personality-configuration.xml=4, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/cmdb_reports.xml=4, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/CMDBListViewConfig.xml=4, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/schedule.xml=4}]
22.08.2013 17:56:18 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : fileVsPreference [{applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ArcRequestManagement.xml=1, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/custom_reports.xml=1, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/servicedesk.xml=2, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/personality-configuration.xml=2, applications/AdventNetServerContainer.eear/AdventNetCoreContainer.ear/conf/dynamic-value-handlers.xml=2, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/servicedesk.xml=2, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ProjectManagement.xml=1, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/data-dictionary.xml=2, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/CMDBData.xml=2, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/dynamic-value-handlers.xml=2, applications/AdventNetServerContainer.eear/AdventNetWorkEngine.ear/conf/dynamic-value-handlers.xml=2, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml=2, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/AEListViewConfig.xml=1, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/ScheduleServiceDesk.xml=2, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/sdpMainConfig.xml=1, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/data-dictionary.xml=2, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/dynamic-value-handlers.xml=2, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/dynamic-value-handlers.xml=2, applications/AdventNetServerContainer.eear/AdventNetSecurity.ear/conf/dynamic-value-handlers.xml=2, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ListViewConfig.xml=1, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/personality-configuration.xml=2, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/cmdb_reports.xml=1, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/CMDBListViewConfig.xml=1, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/schedule.xml=2}]::
22.08.2013 17:56:18 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : fileVsPopulator :: [{}]
22.08.2013 17:56:18 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : confNameVsListener :: [{dvh-xml-file=no-listener, default-do-xml=com.adventnet.servicedesk.updatemgr.util.SDPDOXMLChangeListener, default-dd=com.adventnet.persistence.SDPDDChangeListener, pers-xml-file=com.adventnet.persistence.DefaultDOXMLChangeListener}]
22.08.2013 17:56:18 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : fileVsModuleName :: [{applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ArcRequestManagement.xml=ServiceDesk_Client, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/sdpMainConfig.xml=Helpdesk, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/data-dictionary.xml=CMDB, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/custom_reports.xml=Helpdesk, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/servicedesk.xml=Helpdesk, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/personality-configuration.xml=Helpdesk, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/servicedesk.xml=Asset, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ProjectManagement.xml=ServiceDesk_Client, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ListViewConfig.xml=ServiceDesk_Client, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/data-dictionary.xml=Asset, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/personality-configuration.xml=Asset, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/CMDBData.xml=CMDB, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/cmdb_reports.xml=Asset, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/CMDBListViewConfig.xml=ServiceDesk_Client, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml=HelpDesk, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/AEListViewConfig.xml=ServiceDesk_Client, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/schedule.xml=Helpdesk, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/ScheduleServiceDesk.xml=Helpdesk}]
22.08.2013 17:56:18 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : mappingsProps :: [{transaction-time-out=1800, setdbhomearg=false}]
22.08.2013 17:56:18 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : parser :: [<MigrationConfigParser>
confNameVsType :: {dvh-xml-file=dvh-xml, transaction-time-out=property, default-do-xml=do-xml, pers-xml-file=pers-xml, default-dd=dd, setdbhomearg=property}
confNameVsClass :: {dvh-xml-file=no-handler-class, default-do-xml=com.adventnet.updatemgr.conf.XML2DOUpdater, pers-xml-file=com.adventnet.updatemgr.conf.XML2DOUpdater, default-dd=com.adventnet.persistence.DefaultDDUpdator}
confNameVsList :: {dvh-xml-file=[applications/AdventNetServerContainer.eear/AdventNetCoreContainer.ear/conf/dynamic-value-handlers.xml, applications/AdventNetServerContainer.eear/AdventNetSecurity.ear/conf/dynamic-value-handlers.xml, applications/AdventNetServerContainer.eear/AdventNetWorkEngine.ear/conf/dynamic-value-handlers.xml, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/dynamic-value-handlers.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/dynamic-value-handlers.xml, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/dynamic-value-handlers.xml], default-do-xml=[applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/servicedesk.xml, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/CMDBData.xml, applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/cmdb_reports.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/servicedesk.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/sdpMainConfig.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/custom_reports.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/ScheduleServiceDesk.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/schedule.xml, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ListViewConfig.xml, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ArcRequestManagement.xml, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/ProjectManagement.xml, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/AEListViewConfig.xml, applications/AdventNetServiceDesk.eear/AdventNetServiceDeskWC.ear/conf/CMDBListViewConfig.xml], pers-xml-file=[applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/personality-configuration.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/personality-configuration.xml], default-dd=[applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/data-dictionary.xml, applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/data-dictionary.xml, applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml]}
</MigrationConfigParser>]
22.08.2013 17:56:18 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : ddupdatorname :: [com.adventnet.persistence.DefaultDDUpdator]
22.08.2013 17:56:18 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : listenerClass :: [com.adventnet.persistence.SDPDDChangeListener]
22.08.2013 17:56:18 [com.adventnet.persistence.SDPDDChangeListener] [SEVERE] : Inside SDPDDChangeListener.
22.08.2013 17:56:18 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : listener :: [com.adventnet.persistence.SDPDDChangeListener@15151aa]
22.08.2013 17:56:18 [com.adventnet.persistence.DefaultDDUpdator] [INFO] : ddString :: [./eeartemp/applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/data-dictionary.xml]
22.08.2013 17:56:18 [com.adventnet.persistence.DefaultDDUpdator] [WARNING] : DDFile [./eeartemp/applications/AdventNetServiceDesk.eear/AdventNetAsset.ear/conf/data-dictionary.xml] Not found.
22.08.2013 17:56:18 [com.adventnet.persistence.DefaultDDUpdator] [INFO] : ddString :: [./eeartemp/applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/data-dictionary.xml]
22.08.2013 17:56:18 [com.adventnet.persistence.DefaultDDUpdator] [WARNING] : DDFile [./eeartemp/applications/AdventNetServiceDesk.eear/AdventNetCMDB.ear/conf/data-dictionary.xml] Not found.
22.08.2013 17:56:18 [com.adventnet.persistence.DefaultDDUpdator] [INFO] : ddString :: [./eeartemp/applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml]
22.08.2013 17:56:18 [com.adventnet.persistence.DefaultDDUpdator] [WARNING] : DDFile [./eeartemp/applications/AdventNetServiceDesk.eear/AdventNetHelpDesk.ear/conf/data-dictionary.xml] Not found.
22.08.2013 17:56:18 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : Entering changeDocType
22.08.2013 17:56:18 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : publicChanged :: false
22.08.2013 17:56:18 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : Does not contain SYSTEM in the line
22.08.2013 17:56:18 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : written the file :: [server\default\conf\datasource-configuration.xml_tmp]
22.08.2013 17:56:18 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : Finally publicChanged :: false
22.08.2013 17:56:18 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : public ID not there in datasource-configuration.xml
22.08.2013 17:56:18 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : Exiting changeDocType
22.08.2013 17:56:18 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : extractLocation : file:/c:/ManageEngine/ServiceDesk/applications/extracted/
22.08.2013 17:56:18 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : startDBServer :: [true]
22.08.2013 17:56:18 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : jndiName :: [PostgresDS]
22.08.2013 17:56:18 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : setdbhomearg set in mappings.xml :: [false]
22.08.2013 17:56:18 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : Final setdbhomearg :: [false]
22.08.2013 17:56:18 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : properties sent to adapter initialization :: {jndiname=PostgresDS, name=postgres, setdbhomearg=false, sqlgenerator=com.adventnet.db.adapter.postgres.PostgresSQLGenerator}
22.08.2013 17:56:18 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : db.home :: [c:\ManageEngine\ServiceDesk\bin\\..\pgsql] finally
22.08.2013 17:56:19 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : connectionProperties :: [null]
22.08.2013 17:56:19 [com.adventnet.updatemgr.util.ConfUtils] [INFO] : url :: [jdbc:postgresql://localhost:65432/servicedesk]
22.08.2013 17:56:19 [com.adventnet.db.adapter.Jdbc20DBAdapter] [INFO] : AUTO_QUOTE_IDENTIFIER value : false
22.08.2013 17:56:19 [SYSERR] [INFO] : Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.postgres.PostgresSQLGenerator javax.naming.NoInitialContextException: Need to specify class name in environment or system property, or as an applet parameter, or in an application resource file: java.naming.factory.initial
22.08.2013 17:56:19 [SYSERR] [INFO] :
22.08.2013 17:56:19 [com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer] [INFO] : db.home ::: c:\ManageEngine\ServiceDesk\bin\\..\pgsql
22.08.2013 17:56:19 [com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer] [INFO] : dataDirectory :: C:\ManageEngine\ServiceDesk\pgsql\data
22.08.2013 17:56:19 [com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer] [INFO] : Command to be executed [C:\ManageEngine\ServiceDesk\pgsql\bin\pg_ctl.exe, status, -D, C:\ManageEngine\ServiceDesk\pgsql\data]
22.08.2013 17:56:19 [com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer] [INFO] : Server status :: pg_ctl: server is running (pid: 2312)
22.08.2013 17:56:19 [com.adventnet.db.adapter.postgres.PostgresDBAdapter] [INFO] : DB server already running in :: c:\ManageEngine\ServiceDesk\bin\\..\pgsql
22.08.2013 17:56:19 [com.adventnet.db.adapter.postgres.PostgresDBAdapter] [INFO] : Postgres version ::: 9.2.1
22.08.2013 17:56:19 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : DB has been started.
22.08.2013 17:56:19 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : Going to check isDBHasTables
22.08.2013 17:56:19 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : Entered into isDBHasTables :: tableName :: [Module]
22.08.2013 17:56:19 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : SQL :: [select * from `Module`]
22.08.2013 17:56:19 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : Entered getDBSpecificSQL :: [select * from `Module`]
22.08.2013 17:56:19 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : db type :: postgres
22.08.2013 17:56:19 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : Returning getDBSpecificSQL :: [select * from Module]
22.08.2013 17:56:19 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : isDBHasTables :: returning :: true
22.08.2013 17:56:19 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : Going to read DDs one by one
22.08.2013 17:56:19 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : doMetaDDChanges :: false
22.08.2013 17:56:20 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: MetaPersistence
22.08.2013 17:56:21 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: Persistence
22.08.2013 17:56:21 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: DeploymentManager
22.08.2013 17:56:21 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: CoreContainer
22.08.2013 17:56:21 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: Security
22.08.2013 17:56:21 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: Reporting
22.08.2013 17:56:22 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: WorkEngine
22.08.2013 17:56:22 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: ClientFramework
22.08.2013 17:56:22 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: ClientComponents
22.08.2013 17:56:23 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: SQLOneSearch
22.08.2013 17:56:25 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: Asset
22.08.2013 17:56:25 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: CMDB
22.08.2013 17:56:27 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: Helpdesk
22.08.2013 17:56:27 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: ServiceDesk_Client
22.08.2013 17:56:27 [com.adventnet.persistence.SchemaBrowserUtil] [INFO] : loadAllModuleDD :: loaded the DD for the module :: HelpDeskDynamic
22.08.2013 17:56:27 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : Modules has been initialized.
22.08.2013 17:56:27 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : updatemanager.properties has been loaded.
22.08.2013 17:56:27 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : Loaded the persistence personality-configurations
22.08.2013 17:56:27 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : appDO :: [<WritableDataObject>
<Tables>
[] </Tables>
SelectQuery Object:
Select columnNames=[Application.APPLICATIONNAME, Application.DESCRIPTION, Application.URL, Application.FILENAME, Application.LOADCLIENTMODULES, Application.STATUS, Application.STARTUP, Application.DEPWEIGHT]
Criteria=(Application.STATUS IN ('PPM_STARTED','PPM_FAILURE'))
Number of Objects=0
Starting row=1
Order by columnNames=[]
Table List=[Application AS Application]
Joins=
SetLock= false
<JoinsInDO>
</JoinsInDO>
<Operations>
</Operations>
<Rows>
</Rows>
</WritableDataObject>
]
22.08.2013 17:56:27 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : initializeMicKey finished
22.08.2013 17:56:27 [com.adventnet.persistence.UpdateManagerUtil] [INFO] : appDO :: [<WritableDataObject>
<Tables>
[Application] </Tables>
SelectQuery Object:
Select columnNames=[Application.APPLICATIONNAME, Application.DESCRIPTION, Application.URL, Application.FILENAME, Application.LOADCLIENTMODULES, Application.STATUS, Application.STARTUP, Application.DEPWEIGHT]
Criteria=(Application.APPLICATIONNAME = 'ServerContainer')
Number of Objects=0
Starting row=1
Order by columnNames=[]
Table List=[Application AS Application]
Joins=
SetLock= false
<JoinsInDO>
</JoinsInDO>
<Operations>
<UPDATE><Application_PK APPLICATIONNAME="ServerContainer"/></UPDATE>
</Operations>
<Rows>
<Application APPLICATIONNAME="ServerContainer" DESCRIPTION="Server Container Application - Contains all the framework modules" URL="file:/C:/ManageEngine/ServiceDesk/applications/AdventNetServerContainer.eear" FILENAME="AdventNetServerContainer.eear" LOADCLIENTMODULES="false" STATUS="PPM_STARTED" STARTUP="WARM" DEPWEIGHT="0" />
</Rows>
</WritableDataObject>
]
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : buildInfo exists :::: true
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : jboss {0}.\
22.08.2013 17:56:32 [com.adventnet.servicedesk.server.utils.SDDataManager] [INFO] : Going to set the standAlone param as : true
22.08.2013 17:56:32 [com.adventnet.servicedesk.server.utils.SDDataManager] [INFO] : Going to reset rootDir using server.dir
22.08.2013 17:56:32 [com.adventnet.servicedesk.server.utils.SDDataManager] [INFO] : rootDir :: .\
22.08.2013 17:56:32 [com.adventnet.servicedesk.server.utils.SDDataManager] [INFO] : netutilsData :: {RELEASE={version=8.2.0}, BUILD={number=8206}}
22.08.2013 17:56:32 [com.adventnet.servicedesk.server.utils.SDDataManager] [INFO] : rebrandData :: {OPMANAGER={name=OpManager}, PRODUCT={name=ManageEngine ServiceDesk Plus}, ADMANAGER={name=ADManager}}
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : ServerDir .\
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : SystemProperty : sdp.prevBuildNo - {0}8206
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : buildNumberStr {0}8206
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : buildNumber {0}8206
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : compBuild {0}8200
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : retValue 1
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : deleting reports -> false
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : deleting eeartemp -> false
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : deleting cpath -> false
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : deleting classpath -> false
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.MigrationUtil] [INFO] : INFO mesaage --->We recommend you to take backup before upgrading.
Do you want to take backup now ?
Note : This may take a while ...
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.MigrationUtil] [INFO] : INFO mode --->true
22.08.2013 17:56:32 [com.adventnet.servicedesk.updatemgr.util.MigrationUtil] [INFO] : INFO messageType --->showConfirmDialog
22.08.2013 17:56:42 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : going to take back up
22.08.2013 17:56:42 [SYSOUT] [INFO] : Starting....
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : Active DB Server = postgres
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : Database connectionProp : null
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSERR] [INFO] : Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.SQLGenerator java.lang.InstantiationException: com.adventnet.db.adapter.SQLGenerator
22.08.2013 17:56:42 [SYSERR] [INFO] :
22.08.2013 17:56:42 [com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer] [INFO] : db.home ::: c:\ManageEngine\ServiceDesk\bin\\..\pgsql
22.08.2013 17:56:42 [com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer] [INFO] : dataDirectory :: C:\ManageEngine\ServiceDesk\pgsql\data
22.08.2013 17:56:42 [SYSOUT] [INFO] : Database started
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : *************************************************************
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : Number of tables found : 1208
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : -------------------------------------------------------------
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : Build number : 8206
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : -------------------------------------------------------------
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : backup_info.xml : true
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : -------------------------------------------------------------
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : Ignored Table List
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : -------------------------------------------------------------
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : AuditRecord
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : OperationAuditRecord
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : AaaAccSession
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : AaaAccSessionAudit
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : AaaAccSessionProp
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : AaaAccHttpSession
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : RecentItems
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : AuditResultProperty
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : AuditResourceProp
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : AuditOperProperty
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : -------------------------------------------------------------
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : Going to take full backup with file attachments
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : -------------------------------------------------------------
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : deleting duplicate entries in WordMap table : 0
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : *************************************************************
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] :
Please wait ! backup in Progress...................
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : 0-----------------------50------------------------100(%)
22.08.2013 17:56:42 [SYSOUT] [INFO] :
22.08.2013 17:56:42 [SYSOUT] [INFO] : =
22.08.2013 17:56:44 [SYSOUT] [INFO] : =
22.08.2013 17:56:44 [SYSOUT] [INFO] : =
22.08.2013 17:56:45 [SYSOUT] [INFO] : =
22.08.2013 17:56:45 [SYSOUT] [INFO] : =
22.08.2013 17:56:45 [SYSOUT] [INFO] : =
22.08.2013 17:56:45 [SYSOUT] [INFO] : =
22.08.2013 17:56:45 [SYSOUT] [INFO] : =
22.08.2013 17:56:45 [SYSOUT] [INFO] : =
22.08.2013 17:56:46 [SYSOUT] [INFO] : =
22.08.2013 17:56:46 [SYSOUT] [INFO] : =
22.08.2013 17:56:46 [SYSOUT] [INFO] : =
22.08.2013 17:56:46 [SYSOUT] [INFO] : =
22.08.2013 17:56:46 [SYSOUT] [INFO] : =
22.08.2013 17:56:46 [SYSOUT] [INFO] : =
22.08.2013 17:56:46 [SYSOUT] [INFO] : =
22.08.2013 17:56:47 [SYSOUT] [INFO] : =
22.08.2013 17:56:47 [SYSOUT] [INFO] : =
22.08.2013 17:56:47 [SYSOUT] [INFO] : =
22.08.2013 17:56:48 [SYSOUT] [INFO] : =
22.08.2013 17:56:48 [SYSOUT] [INFO] : =
22.08.2013 17:56:48 [SYSOUT] [INFO] : =
22.08.2013 17:56:49 [SYSOUT] [INFO] : =
22.08.2013 17:56:49 [SYSOUT] [INFO] : =
22.08.2013 17:56:49 [SYSOUT] [INFO] : =
22.08.2013 17:56:49 [SYSOUT] [INFO] : =
22.08.2013 17:56:49 [SYSOUT] [INFO] : =
22.08.2013 17:56:49 [SYSOUT] [INFO] : =
22.08.2013 17:56:49 [SYSOUT] [INFO] : =
22.08.2013 17:56:50 [SYSOUT] [INFO] : =
22.08.2013 17:56:50 [SYSOUT] [INFO] : =
22.08.2013 17:56:50 [SYSOUT] [INFO] : =
22.08.2013 17:56:50 [SYSOUT] [INFO] : =
22.08.2013 17:56:50 [SYSOUT] [INFO] : =
22.08.2013 17:56:50 [SYSOUT] [INFO] : =
22.08.2013 17:56:51 [SYSOUT] [INFO] : =
22.08.2013 17:56:51 [SYSOUT] [INFO] : =
22.08.2013 17:56:51 [SYSOUT] [INFO] : =
22.08.2013 17:56:51 [SYSOUT] [INFO] : =
22.08.2013 17:56:51 [SYSOUT] [INFO] : =
22.08.2013 17:56:51 [SYSOUT] [INFO] : =
22.08.2013 17:56:51 [SYSOUT] [INFO] : =
22.08.2013 17:56:51 [SYSOUT] [INFO] : =
22.08.2013 17:56:52 [SYSOUT] [INFO] : =
22.08.2013 17:56:52 [SYSOUT] [INFO] : =
22.08.2013 17:56:52 [SYSOUT] [INFO] : =
22.08.2013 17:56:52 [SYSOUT] [INFO] : =
22.08.2013 17:56:52 [SYSOUT] [INFO] : =
22.08.2013 17:56:52 [SYSOUT] [INFO] : =
22.08.2013 17:56:52 [SYSOUT] [INFO] : =
22.08.2013 17:56:53 [SYSOUT] [INFO] : =
22.08.2013 17:56:53 [SYSOUT] [INFO] : =
22.08.2013 17:56:53 [SYSOUT] [INFO] : =
22.08.2013 17:56:53 [SYSOUT] [INFO] :
22.08.2013 17:56:53 [SYSOUT] [INFO] :
22.08.2013 17:56:53 [SYSOUT] [INFO] :
22.08.2013 17:56:53 [SYSOUT] [INFO] : stopping DB Server >>>>> false
22.08.2013 17:56:53 [SYSOUT] [INFO] :
22.08.2013 17:56:53 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [SEVERE] : Exception occured when taking backup..... not going to proceed with upgrade
22.08.2013 17:56:53 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessor] [SEVERE] : Problem during installation of patch java.util.zip.ZipException: ZIP file must have at least one entry
22.08.2013 17:56:53 [SYSERR] [INFO] : java.util.zip.ZipException: ZIP file must have at least one entry
22.08.2013 17:56:53 [SYSERR] [INFO] : at java.util.zip.ZipOutputStream.finish(Unknown Source)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at java.util.zip.DeflaterOutputStream.close(Unknown Source)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at java.util.zip.ZipOutputStream.close(Unknown Source)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at com.adventnet.servicedesk.tools.SDBackUp.endBackup(SDBackUp.java:563)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:98)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil.handleBackup(SDPreProcessorUtil.java:501)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at com.adventnet.servicedesk.updatemgr.util.SDPreProcessor.preInstallPatch(SDPreProcessor.java:764)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at com.adventnet.servicedesk.updatemgr.util.SDPreProcessor.installPatch(SDPreProcessor.java:783)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at com.adventnet.persistence.DefaultPreProcessor.install(DefaultPreProcessor.java:64)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at java.lang.reflect.Method.invoke(Unknown Source)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at com.adventnet.tools.update.installer.Unzipper.contextPreInstallation(Unzipper.java:311)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at com.adventnet.tools.update.installer.Unzipper.invokePreInstallationClasses(Unzipper.java:138)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPatch.java:273)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:223)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [SYSERR] [INFO] : at java.lang.Thread.run(Unknown Source)
22.08.2013 17:56:53 [SYSERR] [INFO] :
22.08.2013 17:56:53 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : P--->null
22.08.2013 17:56:53 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : reverting in preprocessor
22.08.2013 17:56:53 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : =======================================================
22.08.2013 17:56:53 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : Error : Please wait reverting to old build!!!
22.08.2013 17:56:53 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : 1. Renaming modified mysql
22.08.2013 17:56:53 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : 2. Extracting backup mysql
22.08.2013 17:56:53 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : =======================================================
22.08.2013 17:56:53 [com.adventnet.servicedesk.updatemgr.util.MigrationUtil] [INFO] : INFO mesaage --->Failure , Please check the link
http://www.manageengine.com/products/service-desk/upgradefailure.html
22.08.2013 17:56:53 [com.adventnet.servicedesk.updatemgr.util.MigrationUtil] [INFO] : INFO mode --->true
22.08.2013 17:56:53 [com.adventnet.servicedesk.updatemgr.util.MigrationUtil] [INFO] : INFO messageType --->showMessageDialog