Hi Chaslang,
Sharon2468 here. Thank you so much for replying yesterday to my post titled "logs for 2nd computer attached". I ran the 3 additional tools you suggested, and was ready to reply with the logs - but for some unknown reason the MG site will not let me log in under my original username. I even tried the "forgot password" link, and it said my email address doesn't exist.
So, I created a new username here (bertM) in order to respond - sorry for the confusion but I didn't know what else to do!
In answer to you question: No - we did not knowingly install UltraVNC! I tried to locate it in order to delete it and I cant find it - its not in the list of programs. Please let me know if you have any suggestions for how to get rid of it.
Also, just so you know - I uninstalled the Registry Booster before running these next 3 tools, which you'll probably see in the logs.
So - attached are the next round of logs you requested. Thank you again for you help in reviewing these and guiding me!
Sharon
ps - one more question - TimW replied to my first post (titled: 5 logs attached - thank you!) - and he said to "rerun Hitman and remove that one PUP". I've rerun Hitman, but I dont see the PUP, and I dont how to remove it. Any guidance will be welcomed :-) Thx.
Attached Files
OTM - 03082014_095650.log (7.7 KB)
JRT.txt (11.9 KB)
MGlogs.zip (217.8 KB)