Morning
Just installed the SMS alerts add on - we have a Clickatel account setup.
Just need clarification on two points please:
4) Ensure you have mobile numbers set for each of your staff who will need to receive the SMS text messages. ( the mobile number will need to include the international dialling code - is this somewhere in Kayako or on the Clickatel platform?
The SMS system will now be active, to make notifications send out via SMS, simply edit your staff notification rule in...
SMS alerts setup