There is a $199.99 upgrade option for HD Complete XF Triple Play with a 12 month contract on the website when I'm logged into my account. After I went through all the setting up it told me I needed to chat with someone to confirm. This person told me it was not a valid offer. They wanted me to sign up for full price of $249.99. Sorry but that is not going to happen!!! The details of the offer specifically say
Offer ends 9/22/14 and is limited to current Comcast TV, Internet and/or Voice residential customers. Not available in all areas. Requires subscription to the HD Complete Triple Play with Digital Premier TV, Extreme 105 Internet and XFINITY® Voice - Unlimited service. Equipment, installation, taxes and fees, including Broadcast TV Fee (currently up to $1.50/mo.) and the Regulatory Recovery Fee and other applicable charges (e.g., per call or international) extra, such charges and fees subject to change during and after the promotion. After 12 months, the monthly service charge for the HD Complete Triple Play is $224.99. After 24 months, regular rates apply. If any service is downgraded or cancelled, early termination fees apply. Service limited to a single outlet. May not be combined with other offers. TV: Limited Basic service subscription required to receive other levels of service. On Demand™ selections subject to charge indicated at time of purchase. Not all programming available in
So if the website shows it then it should be honored. This is extremely frustrating. I also called and was told the same story. Again one part of Comcast does not know what the other part is doing.