Hi,
Since a few days i'm having connection issue.
Last week my connection was around 50/60ish Mbps and now i can't go over 9 Mbps (which most of times means 3...)
I was looking into my modem (Motorola SB6141) logs and found a lot of issues.
First one : Nothing seems started and the modem status is offline. For this part, i don't really know if it has an impact on anything.
DOCSIS Downstream Channel Acquisition Not started
DOCSIS Ranging Not started
Establish IP Connectivity using DHCP Not started
Establish Time Of Day Not started
Transfer Operational Parameters through TFTP Not started
Register Connection Not started
Cable Modem Status Offline
Initialize Baseline Privacy Done
Second one : I'm having a timeout on one of my channels and sometimes on a second one as well.
Channel ID 93 94 95
Frequency 36400000 Hz 29500000 Hz 22600000 Hz
Ranging Service ID 8780 8780 8780
Symbol Rate 5.120 Msym/sec 5.120 Msym/sec 5.120 Msym/sec
Power Level 50 dBmV 48 dBmV 47 dBmV
Upstream Modulation [3] QPSK [3] QPSK [3] QPSK
[3] 64QAM [3] 64QAM [3] 64QAM
Ranging Status T4 TimeOut Success Success
Third : Only IPv6 really ? Come on guys, everybody know IPv6 is not yet stable so.. How can i get the nice IPv4 back..
Modem's IP Mode IPv6 Only
Fourth: I guess the biggest problem... These are the logs from my modem. And this is recurent... I'm having this kind of logs for the past week.
Apr 23 2015 20:15:40 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Apr 22 2015 01:39:37 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Apr 22 2015 01:39:29 5-Warning U102.0 TCS Partial Service;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Apr 22 2015 01:39:29 5-Warning U103.0 Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Apr 22 2015 01:38:51 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Apr 22 2015 01:38:28 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:16:36 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:16:01 5-Warning R09.0 B-INIT-RNG Failure - Retries exceeded;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:15:11 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:10:10 5-Warning R09.0 B-INIT-RNG Failure - Retries exceeded;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:09:56 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:05:02 5-Warning R09.0 B-INIT-RNG Failure - Retries exceeded;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:04:39 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to T4 timeout ;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Apr 22 2015 01:21:04 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Apr 22 2015 01:19:46 5-Warning T202.0 Lost MDD Timeout;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Apr 22 2015 01:19:23 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Apr 21 2015 15:46:17 6-Notice N/A MDD Recovery following MDD Loss;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Apr 21 2015 15:46:09 5-Warning T202.0 Lost MDD Timeout;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
Apr 21 2015 15:45:45 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=3c:36:e4:97:04:ed;CMTS-MAC=00:01:5c:63:50:5d;CM-QOS=1.1;CM-VER=3.0;
For more info, i live in a multifamily house around Wicker Park (Chicago).
I have a splitter inside my appartment which split connection between tv & modem which i guess is standard. But having 3 feet of wire (both tv and modem) for 0.5 feet between the splitter and the modem or tv is way too much..
Outside of my place, the wired schema is absolutely insane. It goes from splitter to splitter and most of them are just "useless" since only 1 wire is deserved from another one.. Not saying that all of those are really old and face the bad weather (snow, rain).
I'm having a lot of issues with my connection and to be honest it starts to drive me crazy. Plus all those time chatting with those refs on the online customer service and still nothing has been reported or done except sending "signals" to the modem..
Please do something...