What are the store hours?
BestBuy.com is open 24 hours a day, seven days a week, 365 days a year. Most Thanksgiving Day ad items will be available for purchase on BestBuy.com starting on Thanksgiving Day, November 26.
Most Best Buy retail stores will open at 5:00 p.m. on Thursday, November 26, close at 1:00 a.m. on Friday, November 27, then reopen at 8:00 a.m. on Friday, November 27 and remain open until 10:00 p.m. Friday, November 27.
Select Best Buy stores will not be open on Thursday, November 26, and will have different opening times:
Maine Best Buystores open at 12:01 a.m. on Friday, November 28.
Massachusetts and Rhode Island Best Buy stores open at 1:00 a.m. on Friday, November 28.
The Paramus, New Jersey Best Buy store will open at 5:00 p.m and close at 11:00 p.m. on Thursday, November 26.
The Chelsea, New York store, in its sole discretion, may limit access to Chloe, the Best Buy Robot, prior to store opening on Thanksgiving Day.
Best Buy retail stores will open at 9:00 a.m. on Saturday, November 29 and close at 10:00 p.m.
Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy Mobile store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store web page at BestBuy.com/StoreLocator.
What are doorbusters?
Thursday doorbuster products are select front cover, page 2, back cover and other select items within the Thanksgiving Day print ad that will require a ticket to purchase. Friday doorbuster products are found on page 3 of the print ad.
Best Buy stores will hold two doorbuster events at the following dates and times: Thanksgiving Day doorbusters will be available at 5:00 p.m. on Thursday, November 27. Black Friday doorbusters found on page 3 of the Thanksgiving Day print ad will be available at 8:00 a.m. on Friday, November 28. Please be aware: Best Buy stores in Maine, Massachusetts and Rhode Island will offer Thursday doorbuster products when their stores open on Friday, November 28. Paramus, New Jersey stores will offer both Thursday and Friday doorbuster products when those stores open at 8:00 a.m. Friday.
To see the advertisement, go to BestBuy.com/BlackFriday and view the digital insert.
BestBuy.com will also have advertised doorbusters on Thanksgiving Day. BestBuy.com will also have new, unadvertised doorbusters on Thanksgiving Day that will only be available online.
Is a ticket required to purchase a doorbuster product?
Tickets are required for in-store Black Friday doorbuster shopping. However, no tickets are needed to shop the doorbusters and Black Friday deals on BestBuy.com.
A ticket will grant the customer the ability to buy the item for a limited time and must be redeemed prior to the deadline indicated on the ticket.
Tickets not redeemed within the timeframe indicated will be canceled. At its discretion, the store will then sell the product on a first-come, first-served basis.
Why is a ticket required to purchase a doorbuster product?
Ticketing helps ensure the safety of both Best Buy customers and employees when the stores open.
Tickets also help ensure that those customers who arrive first can purchase the products they have waited in line for.
What time will tickets be handed out to customers?
Each Best Buy store will decide when to hand out tickets in the two hours prior to the store opening for select store-opening doorbusters.
All customers with store-opening doorbuster tickets must enter the store when it opens and may not reserve their spot in line for other doorbuster events.
Best Buy stores have complete discretion on how and when tickets will be distributed.
Stores base their decisions on when to hand out tickets on multiple factors, including length of the line, weather and store personnel levels.
Tickets will be handed out until they are gone. Best Buy is unable to guarantee that all customers will receive a ticket.
How will tickets be handed out to customers?
For the store-opening doorbusters, a line of customers will form outside of the Best Buy stores and tickets will be provided on a first-come, first-served basis.
Tickets will be handed out by store personnel.
Best Buy reserves the right to refuse to provide a ticket or service to anyone at Best Buy's sole discretion.
Best Buy will cancel ticketing and line formation if customer participation is deemed unlawful by local law enforcement agencies or is deemed dangerous at the store management's discretion.
How many tickets can each customer get?
Each customer is eligible to receive one ticket per applicable doorbuster item. If a customer wants to purchase 10 different doorbuster items, then he or she is eligible to receive one ticket (if applicable) for each of those 10 items (subject to ticket availability).
All customers in line are eligible to receive a ticket based on ticket availability. Best Buy is unable to guarantee that all customers in line will receive a ticket.
Customers are not required to be an adult (age 18 or older) to receive a ticket.
I like shopping Thanksgiving weekend because of the great prices. What are my options if I don't get what I want Thanksgiving weekend?
All products in our Thanksgiving Day advertisement have limited quantities available, and Best Buy is unable to guarantee that all customers will be able to complete their purchase. Fortunately, Best Buy has great ways to save everyday on products you love.
Best Buy and BestBuy.com will have Cyber Monday and Cyber week events during the first week of December, and we will have low prices on many popular items during the month of December.
Discounted clearance and in-store open-box items can be found every day of the year at BestBuy.com/Outlet.
Best Buy has great daily bargains that we call our Deal of the Day. You can sign up to receive e-mail notifications of these deals at BestBuy.com/DealoftheDay.
If you're not yet a My Best Buy™ member, there's never been a better time to sign up. With More Rewards, more exclusives and more mobile, the My Best Buy program allows you to stay informed on the greatest products and offers Best Buy has available. Sign up is easy — just go to BestBuy.com/MyBestBuy.
I recently purchased a product that’s now listed at a lower price in your Thanksgiving Day advertisements — Will you refund me the difference? What if I find a lower price available at a competitor?
The Best Buy Price Match Guarantee does not cover items from Thanksgiving Day through the Monday after Thanksgiving. See BestBuy.com/PriceMatchGuarantee for full Price Match details.
What is Best Buy's holiday gift return and exchange policy?
For your convenience, we offer an extended holiday return and exchange policy during the holiday season. Purchases made between November 1 and December 31 have an extended return period through January 15, 2016. Excluded items include those purchased with a third-party contract (e.g., mobile phone carrier contracts, DirecTV, etc.) and Geek Squad® Protection plans. All other terms and conditions of the Return & Exchange Promise apply.
My Best Buy Elite and Elite Plus members have an extended holiday return/exchange window. Elite members have through January 30, 2016 to return or exchange products purchased between November 1 and December 31, 2015, while Elite Plus members can return or exchange purchases made in that timeframe through February 14, 2016. Previously mentioned exclusions apply.
See BestBuy.com/Returns for more information.
What time on Thursday will you post your Black Friday deals on BestBuy.com?
In order to ensure proper site performance for all of our customers, we will not be announcing a specific start time to our Black Friday deals on BestBuy.com. Please check back often, and be sure to refresh your browser to see the deals when they become available. Please do not call us and ask when the sale will start, our representatives are not able to share that information.
Can I place Black Friday and/or Cyber Monday orders over the phone when these sale events start?
Absolutely! As long as the item you want is still available for purchase online, we’d be happy to help place your order over the phone. We're unable to accept call-in orders for items showing Sold Out Online.
Please note that our 1-888-BESTBUY (1-888-237-8289) sales associates will not be able to place orders for Black Friday and/or Cyber Monday doorbusters until the sales events are live on BestBuy.com. Orders will only be accepted after the sales events have begun as our sales associated will be also helping those customers purchasing non-Black Friday and Cyber Monday doorbuster items during this time.
Black Friday and Cyber Monday doorbusters on BestBuy.com have limited quantities available and are sold on a first-come, first-served basis. In order to ensure that all BestBuy.com customers have an equally fair chance at purchasing their desired doorbuster, there will not be an option to “line up” by calling in before the sales events are live on BestBuy.com.
What is the Christmas shipping cut-off date for Best Buy items being sent to military addresses (APO/FPO), Guam and the Virgin Islands?
The shipping cut-off date for items to ship to a Military AFO/FPO address is December 3, 2015.
The shipping cut-off date for items to ship to Guam or the U.S. Virgin Islands is December 8, 2015.
We have not yet announced our domestic shipping cut-off dates for Christmas.
What can I expect if I contact Best Buy’s Customer Service team?
Due to high demand for our products, services and special offers, customers are likely to experience extended wait times across our phone, e-mail, social media and chat channels. Although we do our best to adjust our staffing to accommodate, we apologize in advance for any inconvenience this causes. We are happy to assist customers to purchase available products, make order changes, and change shipping and pickup options. However, products sold out online, mobile, and via our mobile apps cannot be ordered by phone.
Please note that, in order to provide our customers with the best possible in-store shopping experience, our store staff may not be available to answer phone calls on Thanksgiving Day and Black Friday. You are welcome to come and visit us in person.
Are there any errors in the Thanksgiving Day Ad?
Information will be added on this post if errors are found in the ad.
Black Friday FAQ's: