Hello everyone,
just came here because i dont know what to do and im pretty sure you can help me.
Last week i ordered an Asus Smartwatch from Ebay order # {removed per forum guidelines}
but i noticed that i´d put the wrong address by mistake, i was going to cancel the order but i read on the FAQ page
that you can change the address within 30 minutes of making it, so i called customer Service, waited 15 minutes and no answer, so i decided to send a message through paypal, i received this answer relatively fast
and answered with the correct address... the response was too late, 3 hours later with the following answer:
then i sent another message which its this one:
which explained the situation and gives lots of options we can do to avoid it getting shipped or cancel the order or just fix the shipping address to my actual address, so then they replied this:
so, shipping back to your warehouse and get refunded and order again its a very good solution. so i said yes.
but it was to early to call back the package, it was not sent... yet.
so i contacted them just as the UPS tracking number was available, and sent an email again.
the answer was this:
for some reason, customer support was so confident that whoever got the package at my previous address would be so kind to return it back (bad idea) instead of just calling it back to warehouse by themselves.
Concerned about this, even the same day it was ready to deliver i send the following:
and then everything that could go bad happened, the package got received and signed by this guy or girl LARA and he/she keeps it!! its a 220 dollar smarwatch, maybe not much, but all this could have been avoided if i trusted my senses and canceled the package on time instead of believing on what i've read on the bestbuy FAQ.
then, the answer to my previous message from bestbuy was:
SHE DIDNT EVEN READ THE ALL THE PREVIOUS MESSAGES, SERIOUSLY?????
So, im here, what do i do? i was partially my fault, but like i said everything was fixeable by proper customer support.
Can anyone help me {removed per forum guidelines}?