My experience with you guys regarding a certain case is getting ridiculous so I posting here in hope of getting some information. So I ordered a 3DS back in November. It was apparently shipped on 11/22/2013 and supposedly delivered on 11/26/2013. I have never received the package so I attempted to contact customer support through the official Best Buy site. I never received a confirmation email or such so I looked around on the internet and was told to send an email through the Best Buy Facebook email. I sent an email and got a response two days later from a person named Jesse. This was the response:
Hello Peter-
I hope this finds you doing well and having a great day.
I am terribly sorry to hear you haven’t received your items yet from your order, especially being as it shows they were delivered to your front door. When issues like this arise, we have to have an investigation done between us and the shipping company, in this case UPS. I am dispatching our case right now to begin this process. This can take 8-10 business days before getting any information back, but as soon as I do, I’ll be in touch with you.
In the meantime, if you have any updates you’d like to provide or any other questions, please don’t hesitate to let me know.
Respectfully,
Jesse
Social Connections
Best Buy Co. Inc.
So I waited for 10 days and never got a response or a followup regarding the case. I attempted to contact support through the same method, but this time I was ignored completely seeing that I never got an email from them up to this point. I was getting impatient so I decided to give Best Buy customer support a call. The person on the phone told me that the case was still open and that they would push me up on the priority list since I waited a long time. I was told that I would receive a call within the week. Again I never received any calls or email after waiting about two weeks. I called again and asked what was going on. The person on the phone this time sounded like she didn't know what she was doing. She first told me that she couldn't find the case. After talking for about 15 minutes, she said that she found it and said that the case was open and someone should get back to me in a week. This was the same thing the previous person had told me. I was getting fed up at this point so filed a dispute. And then around two weeks ago, I received a call from UPS asking whether I received the item or not. I told them that I did not and the person said that someone from Best Buy should get back to me soon. Well what do you know? They never got back to me. Instead today, I got a mail from the Best Buy credit card company saying that my dispute has been closed since they had the shipping information and such. I can not believe this. All that was included was the order receipt, order collection data, and a copy of the UPS tracking information. I knew from the start that there was tracking information and that the status said delivered. The reason I contacted customer support in the first place was because the tracking said the package was delivered when I clearly didn't revcieve it or sign for it. It says that the package was delivered to the front door, but for all I know, the delivery guy could have given it or left it at a different place. I am so angry at the moment and I want a full refund.