Well guys this is first and last Audi, below is my review of Stevens Creek Audi or San José Audi, and Audi of America's handling of the issue.
In short I purchased an Audi CPO with everything marked "meets Audi Requirements" on the CPO checklist, and Carfax showed zero accidents on the car. A year later paint is flaking off the door, Audi offered to fix the door but the entire car is has been repainted, to properly fix the car would require the entire car to be sanded and painted. From what I can tell, Audi does not have any specifications on paint with what is required on their CPO's, just that there is paint. How this was missed or accepted in the CPO process is beyond me if they have specifications for paint thickness. Audi stated this was all acceptable and the dealer at the time of sale had no wrong doing. The decision came from Audi of America's executive offices, I can go no higher from my view point.
"I purchased an Audi of America CPO 2011 A5 S-Line from San Jose Audi or Audi Stevens Creek in February of 2014. Overall the experience of purchasing the car was not horrific, typical used car games of “well we have someone else looking at the car right now”. When the car arrived in Salt Lake City, UT from San Jose, CA I sent an email with pictures stating the wheels were not “free of damage” as the CPO checklist states. The dealer proceeded to tell me that under the Audi of America guidelines they were acceptable.
Fast forward a year to February 2015, and paint starts flaking off of my passenger car door. I take it to my local Audi dealer, who stated the car looks to be repainted and I should take it to an Audi certified body shop for review Paint flaking is not an Audi of America issue, but a dealer issue, and you must return to the dealer you purchased it from. The Audi certified body shop stated the entire car had been repainted with one body panel being replaced. San Jose Audi offered to repair the door, or buy the car back for “fair market value” and proceeded to send auction prices for cars similar to mine, not even CPO prices.
I contacted Audi of America’s Executive offices for assistance in the matter, finding the low level of quality difficult to accept from a German automobile brand, with their highly touted 300 point inspection. They sent a regional representative to review the car, who returned to the Audi certified body shop. The Audi certified body shop found the frame to be straight and every panel has twice the thickness of paint compared to a factory car, excluding the fender that was replaced which has a paint thickness less than a factory car. Refer to Audi CPO checklist section 3 exterior of Vehicle, (insert section of the car) exterior, door panel alignment and paint, (NOTICE there are no measurements listed for paint thickness), just a “meets Audi requirements” Yes, No, repaired, N/A. None of which were marked repaired, on my CPO checklist, everything was marked “yes” or N/A since it is a two door. Audi notified me via email the frame was straight , and stated there was no wrong doing of this dealer, at the time of certification my car met all of Audi’s standards.
I now have a car that is an Audi of America CPO, that had been completely repainted, with one body panel replaced, rims that are extremely scuffed up, and all of this at the time of certification met Audi of America’s standards. Audi of America will side with the dealer on the 300 point inspection. You will take a substantial financial loss with the deprecation of a wrecked car, CPO or not. Not to mention any unknown mechanical issues that might come up later due to the unknown accident. "
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Attached Files
A5 adjust.pdf (964.3 KB)