I'm very sorry contribute to the hundreds of "where's my iPhone" posts littering the internet these past days, (and for the wall of text) but I am truly confused about my order. I'd really appreciate if someone with a better understanding of what's going on could help me out:
I placed my preorder through the AT&T website at around 7:50AM PST on the 14th. I recieved an email confirming receipt of the order, with a "Reference Web Order Number". My order had to be placed through Premier becuase of a FAN discount I receive on my service through my employer.
I eventually was able to check the status of my order, and found that my status read "Attention". Upon calling customer service, I was informed that my credit card had been delcined. I carefully verified that all of the given information was indeed correct, and that had the available credit to make the purchase. My billing and shipping addresses are the same. I still do not know what the card was declined. I told the CS rep that I had a different card to pay for the order with. She took the information and put me on hold while she updated the order. I was told that the order would be processed soon.
I waited for a couple days and continued to see that my order status still read "Attention", I found that this time I was able to see a new order in my regular att.com account, (not through the Premier website). This order showed an order date of 9/17. This concerned me, because from what I was told, my original 9/14 order would be "corrected", and I would retain my original place "in line". I called back and was told that my order revision had been incorrectly handled. It was at this time that I was asked if I had agreed to the contract terms sent to me by email. To this day, I have only ever received one email, confirming my original Premier 9/14 order. I explained that in addition to not receiving any contract-related emails, my original order had not been one tied to any contract. I had opted to pay the ~$650 to avoid commitment. The CS rep sounded surprised. I then verified on my bank's website that a hold had been placed for ~$450, the amount expected for an early upgrade purchase with a new 2 year commitment. At no time have I ever requested/agreed to a contract.
This CS rep said that my order must have been mishandled. She happily explained that she would correct the mistake, and correctly submit my original 9/14 order. She took down my credit card information again, put me on hold, and returned to say that the order had gone through successfully. She said she'd waived my shipping fees and given me a free upgrade to priority overnight shipping. She said I'd be able to view tracking information on my order status shortly, and that I'd maintained my position in the queue from my original 9/14 order. I was elated.
A few minutes later, I verified that there was no change to my original Premier order status page. It still read "attention". I logged into my regular att.com account, only to find a second new order had been placed, this time with an order date of 9/18. This third order seemed no different from the previous, with the exception of the fact that made no mention of "various SIM".
At this point I feel as though no one can help me to correct my order. It seems that each time I try to resolve the issue with my Premier order, the CS rep ends up creating a new Non-Premier order with an even later order date and an order number beginning with "EXTP".
Can anyone help me to understand what's going on?