I had a battle in the campaign that ultimately by WOT customer support failing to compensate me and my teamates for there personal fame points, and so causing me to fall 10 fame points short of NOT getting a bonus tank. HOW many others had the campaign glitch that WG acknowledged - there were glitches, but still just don't care about. I guess IF I were in one of the TOP 25 clans it might have been taken care of. I guess that players that have been 4 year premium members with probably $4,000 + spent in game just don't qualify as one of there top concerns. Here is the tickets with WG's I don't care about your puny concerns attitude. I know this sounds like a ramble but with WG not handling there Tickets in a timely manner (27 days), for 1 of these 2 tickets, causing players to hate there processes and driving players to WARTHUNDER and ARMOURD WAREFARE.
Here is the landing replay that shows we beat our opponents 10-1 but no battle results - Glitch that cost me the few individual fame points http://wotreplays.com/site/2418652#airfield-rich7009-wz-132
Ticket #1 and 2 were combined. with the main statement being this.
Alex Murphy February 9, 2016 5:14 PM
Hello rich7009, Thank you for contacting Customer Support.
Compensation was provided automatically based on the Provence in question to the clan. Compensation was not provided to individual players. - cc clan fame points were awarded to the clan but NOT to the players . causing me personally to fall 10 fame points short in the campaign but the wins we had as a member in the clan battles I was averaging 33 -40 personal fame points per win and 11-13 for a loss. The battle in quesstion should have given me a minimum of 44 personal fame point and moved me up into the last few getting a bonus tank.
READ on to see there spin of CRAP on there failings by customer support and stff there in.
1.
Ticket #714639
Category:
WoT
Sub-category:
Clan Management
Tonight the Darksiders Clan was in the Lumbago Landing at 10 pm CT and we beat Armored outlaws 10-1 but when the game ended the game results said it was a draw. I have 3 screen shots from in game that shows it was a win by my team and that there was plenty of time left on the clock 9:12 min remaining when there last tanks was killed. We feel that we were screwed out of the fame points for not only that round but any other further points that we could have won. We were charged the costs of the tank repairs, the ammo and satisfaction of winning more games. What can we get in compensation??? FOR each player???!! As the only player in our clan that is as of this time qualifying for a tank something should be done. TYVM
Rich7009 - Exec..Officer Darksiders.....
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CANCEL
Replies
Dan Theman January 21, 2016 6:08 PM
Hi rich7009,
Thanks for contacting Wargaming support!
We here at Wargaming NA would love to see the match in question, as we're aware of both clans in question and that would have been a great matchup we'd love to see!
That being said we would like to request that you send us replays of any games where you feel that there have been false outcomes reported by our system. Additionally, please provide the time(s) that you would like us to pay particular attention to.
To check if your client (or one of your clan mates' was set up during that match) is set up for recording your battles, please select your "Settings" option and then check to see if the mark "enable battle recording" is checked.
If it is not, then you have not been recording any of your battles. To enable it, simply check it. After that, all your battles will be recorded and saved to the "replays" folder within your World of Tanks game directory. After selecting this battle recording option, please restart your game.
If you have been recording battles, then to access a replay, navigate to:
C:\Games\World_of_Tanks\replays
Replays are listed in order by Date/Time/Country/Tank/Map
For example:
20130501_1858_usa-Sherman_Jumbo_10_hills
On May 1 2013 at 6:58PM A USA tank Sherman Jumbo was played on Hills.
If we can get the replay then we can move forward from there.
We look forward to viewing your replay.
Best Regards,
Dan Theman
Wargaming America Support
You can always check your ticket status by logging into our Support Portal:https://na.wargaming.net/support/
Please don't forget to fill out our survey once your ticket has been completed.
rich7009 January 21, 2016 6:24 PM
http://wotreplays.com/site/2418652#airfield-rich7009-wz-132
This was downloaded to WOT replays and it plays from the link by 3 of the officers of Darks. Battle just stops after last tank killed and EVERYONES game crashed after the game without giving battle results just posted ERROR.
Thanks Rich7009
Alex Murphy January 22, 2016 1:13 PM
Hello rich7009,
Thank you for contacting Customer Support.
We will be placing your ticket on hold while we contact our developers to get word on the issue you describe.
Thank you for your patience!
Best Regards,
Alex Murphy
Wargaming America Support You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/ Please don't forget to fill out our survey once your ticket has been completed
rich7009 January 30, 2016 11:14 PM
ticket has been processing for late 6 days ...
rich7009 February 3, 2016 5:45 PM
The fame points that were not credited to our team and to my personal fame point total could just be what keeps me in the rankings for the campaign tank. AS of today with only 2 days left in the campaign I am at 1995 in the totals and am in the precarious point of not getting the tank at this time those few fame points just may be what I need to keep in the running. The ticket times are just way to long for this simple process.
TYVM - rich7009
rich7009 February 5, 2016 12:36 AM
Just as i was afraid of the campaign has ended this ticket has NOT been taken care of and at the last hour of the campaign I have fallen off of the leader board that would have given me 1 of the premium tier tanks ( my 1st real shot at one in over 4 years of playing WOT ). Here is how I figure this out in my mind.
I finished the campaign with 6878 fame points with the last tanker getting the premium tank was 6,888 fame points, So I fell 10 points short.
On that day 1-17-2016 our wins averaged 55 fame points and our losses averaged 11 fame points for the clan. The tank i was running during the game shows on the replay that I had 2 of 10 kills from my team. As the game glitched out and gave both teams NOTHING for the battle. This battle should have added 55 fame points (by average) to the clan and whatever should have been my percentage of those fame points. PLUS an additional minimum of 11 more fame points for the next battle IF we would had lost.
So the minimum fame points that we lost as a clan should have given me personally 66 more individual fame points which would have moved me up in the fame point ranking. This being said 66 points that would have me ending somewhere in the range of 6974 or number 2205 of the players with the last player getting the tank was number 2229. with these calculation being said I qualified for the tank by 24 places.
Sincerly Rich7009
rich7009 February 8, 2016 1:10 PM
I put in a ticket during campaign 4 - ( 22 days ago ) and still it has not bee resolved. plz read Ticket #703336 to see and hear my concerns.
This unresolved ticket is very concerning to me.
rich7009
Alex Murphy February 9, 2016 5:14 PM
Hello rich7009, Thank you for contacting Customer Support.
Compensation was provided automatically based on the Provence in question to the clan. Compensation was not provided to individual players.
We will continue reviewing your situation with the developers. If you do not receive the prize tank webpage link by the 15th, please let us know in a new ticket referencing this ticket.
We appreciate you contacting Customer Support, If you have any further questions of concerns please don't hesitate to contact us again,
Tank On!
Best Regards,
Alex Murphy
Wargaming America Support You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/ Please don't forget to fill out our survey once your ticket has been completed
2. Ticket #3
Ticket #716320
Category:
WoT
Sub-category:
Clan Management
The referenced ticket. Ticket #714639 says that I should have received the premium tank from Campaign 4. I have attached 2 pictures showing that I should have recieved the tank with all the other players in the fame point rankings.
The 2 attachments show that.
Attachment 1. I qualified for the tank by the fame points.
Attachment 2. This page shows that.
BLACK GOLD AWARD
Unfortunately, you have scored not enough Fame Points
during the Campaign to get a prize vehicle.
Please reference the last post made by Alex Murphy February 9, 2016 5:14 PM. in the customer support ticket about the situation. Ticket #714639 and his responses from earlier.
TYVM rich7009
Clan Tools.png
WOT no premium tank.png
Reopened
CANCEL
Replies
Alex Murphy February 16, 2016 1:46 PM
Hey rich7009, We appreciate you getting back to us.
Here is the rules for the prizeing:
Clan Rules for prizes
“3.12. Prize tanks will be awarded as follows:
"Tanks will be awarded using the Clan licenses system among Clans with the highest scores in rankings. Players who received Clan licenses are not included in personal standings.
After Clans have been given their licenses, leftover tanks will be distributed among players in the personal standings according to the wildcard system. Players who received wildcard licenses are not included in personal standings.
Any other leftover tank licenses will be distributed among players who placed the highest in the personal rankings. To receive a tank as an individual, you don't need to be a Clan member at the end of the campaign.”
If you qualified for the prize tank, when you navigated to the Global Map you should be able to have chosen your prize.
The link you provided was last update 5 days prior and can also not be upheld as this is not an official Wargaming site. as noted at the bottom:
'Clan Tools is not affiliated with Wargaming.net or World of Tanks'
Sorry for the confusion.
We appreciate you contacting Customer Support, If you have any further questions of concerns please don't hesitate to contact us again,
Tank On!
Best Regards,
Alex Murphy
Wargaming America Support You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/ Please don't forget to fill out our survey once your ticket has been completed
rich7009 February 16, 2016 2:41 PM
plz send me a complete winners list so i can verify this discrepancy and personally count the # of winning tanks. OR send me a link that shows the tank dispersal
Alex Murphy February 16, 2016 2:50 PM
Hello rich7009,
Thanks for getting back to us.
Unfortunately we are unable to provide this list as it is a breech of player confidentiality.
Please rest assured that you would have received the tank should you have won.
After checking the master list we can see that you were not listed as one of the 3000 winners for a tank.
We appreciate you contacting Customer Support, If you have any further questions of concerns please don't hesitate to contact us again,
Tank On!
Best Regards,
Alex Murphy
Wargaming America Support You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/ Please don't forget to fill out our survey once your ticket has been completed
rich7009 February 16, 2016 3:48 PM
PLZ send me the last fame point that received the tank in question and also answer me this.
I ended with 6878 fame points but with the Ticket #714639 still being unresolved There should have been 30-40 unawarded personal fame points because of this I lost the tank be JUST 10 fame points.
Here is a response from Alex Murphy stating that clan points were awarded to the clan from Ticket #714639, BUT 0 personal fame points were awarded. HAD these points been awarded I would have received the tank.Where is the justice from this glitch in your system?
Alex Murphy February 9, 2016 5:14 PM
Hello rich7009, Thank you for contacting Customer Support.
Compensation was provided automatically based on the Provence in question to the clan. Compensation was not provided to individual players.
Alex Murphy February 16, 2016 5:02 PM
Hey rich7009,
Thanks for getting back to us.
You did not receive compensation because we are unable to compensate due to possible battle outcomes.
The fame points of the last person credited was 6888.
Unfortunately you did not make the list, you were short by 11 points.
We appreciate you contacting Customer Support, If you have any further questions of concerns please don't hesitate to contact us again,
Tank On!
Best Regards,
Alex Murphy
Wargaming America Support You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/ Please don't forget to fill out our survey once your ticket has been completed
rich7009 February 16, 2016 5:17 PM
Really Possible battle outcomes.... I showed you the replay with my team winning 10-1 and with me 2 of the 10 kills. Guess you have your standards and I have mine. I am planning on posting all of these tickets on the WOT forums to see IF other players feel that this is the right way to solve these DEVELOPER ISSUES...