Thought you'd appreciate this.
Me to Cousins:
Hi,
I tried to place an order but got the following error from the payment processor: 320
An error has occurred processing your request. Please contact the merchant whose goods or services you are purchasing quoting the following error number: 61,338
Can you help?
Regards,
John
Cousins to me:
Quote:
Thank you for your support enquiry.
We have investigated your enquiry and believe the issue to likely to be caused by the version of internet browser you are currently using. As the Cousins website does not support this type of browser, we ask that you update it to the most current version, or change it to an alternative browser in order to get the best experience from our website.
At the very bottom right of the Cousinsuk.com homepage you will find three links to browsers that support our website. Update your browser to the latest version of either of these and the problem should be resolved.
Kind regards,
Samuel Cousins
Cousins Management Team
(The browsers in question are Firefox, Chrome, and Safari. I'm using Chrome.)
Me to Cousins:
Hi, Thank you for your message saying you don't support the browser I'm using. As a matter of fact, I am using Chrome which is one of the supported browsers according to your website. I have retried the transaction today (using the same browser) and it has gone through successfully.
Cousins to me:
Quote:
Thank you for your message.
The CousinsUK website supports 95% of all browser and operating system combinations. If your browser is up to date and you are still experiencing issues it is likely that your browser and operating system do not fall into the 95% that are supported.
Actually using google chrome on a mac operating system falls outside the 95% of popular combinations. If you do experience further issues, I can suggest you use the safari browser, as this is the most popular browser on a mac operating system (chrome actually falls outside the 97% most popular)
Kind regards,
Samuel Cousins
Cousins Management Team
I have to say that as far as 'technical support' goes, I think they're a little deficient on both counts...