Replies: 108
Views: 3510
Last Post By: IanS
ON: Mon Mar 03, 2014 11:23 am
Topic By: CLoSeR ON: Mon Mar 03, 2014 10:15 am
James wrote:
The new members area is simpler than the old one, so it should be easier to use.
You're kidding right, Have you not read any of the posts in this thread? Below is a timeline of my journey with the new site.
13th Feb - Problems logging in to Members Facilities, Usage Data not working for Mobile Broadband account
17th Feb - Reported fault as not able to change mobile broadband plan, plans appear when opting to change plan but not able to select specific plan
19th Feb - Found I was now able to select a plan however plans offered were incorrect. 4G plans with 12 month contracts and higher prices offered rather than standard 3G plans. Further to this I found that if I selected a plan and went to the next page to confirm that the plan prices changed, ie. 34.95 per month to 19.95 a month.
20th Feb - Update in Helpdesk Ticket from Exetel asking me if I could now change plan, advised plans offered are incorrect.
21st Feb - Exetel advise they are trying to fix but will put in a manual plan change for me so I am not billed another month on the higher plan.
24th Feb - Exetel advise manual plan change processed.
28th Feb - Have been billed for new plan, can confirm new plan name and cost in Member Facilities. Problem is Monthly Progress bar incorrectly reporting day 1/28 on the 28th Feb when Mobile Broadband quote periods are per calendar month. Usage data is showing approx 8GB used of 10GB (new allowance came early) and I and sent an email and text message telling me I've exceeded 80% of allowance when it's actually still Feb and I should be on the previous plans allowance of 20GB up until March 1st.
1st Mar - Not able to connect, "Connection Terminated" so it's a Saturday and I call Exetel Support. They advised there is no APN stamped on my account and they'll have to get this put back on so I can connect. I was informed this will be done on the day. I suspect this won't be completed after realising provisioning don't work weekends. Called up later that day and posted on the Exetel Forum about issue, was advised that request placed with wholesaler to resolve and to check in a few hours.
viewtopic.php?f=308&t=40854
2nd Mar - No internet
3rd Mar - Still no internet, firmly believe this is the result of the manual plan change and not all boxes or processes being checked.
What a nightmare.. The main issue with all of this is the lack of testing, all these issues should have been discovered in house with a simple checklist.
1) Are users able to login?
2) Are Mobile Broadband Users able to chaneg plans?
3) Are the plans correct?
Etc, Etc.