Replies: 5
Views: 34
Last Post By: Brooksy
ON: Thu Sep 13, 2012 1:09 pm
Topic By: CoreyPlover ON: Thu Sep 13, 2012 12:42 pm
Brooksy wrote:Why are rubbery figures quoted on the website? Guys I would NOT have posted if the figures listed on the website were the adsl figures and not the 18000/900 that is there now. Connection speed and data rate are 2 different kettles of fish.
Historically, when Exetel quoted "24000/1024" they got lots of posts asking "why am I not obtaining the quoted speeds?".
It becomes a case of "damned if you do, damned if you dont". If they overquoted (and reverted back to "24000/1024" they might be (as they were) accused of deliberate or deceptive misinformation. If they quote "18000/900" they might (as you have) confuse users who think they are getting a slower than optimal connection. But in the grand scheme of things, it is probably better to give a moderate expectation, then exceed it rather than a high expectation and then fall short.
If you have some suggested wording that you think covers all bases, you can use the Suggestions Box in your Member Facilities (
https://www.exetel.com.au/members/suggestion_box.php
). Exetel openly welcome suggestions like this.