“Network Rail is at the heart of revitalising Britain's railway. From the rejuvenation of King's Cross station and the upgrade and expansion of Thameslink, to Europe's largest civil engineering project – Crossrail - we are involved in some of the most ambitious and diverse ventures the UK has ever seen. This will help us deliver the better railway that is vital for the economic prosperity of this country, transforming how people travel and make a massive difference to passengers and freight users right acrossBritain.”
Network Rail is one of the largest land and property owners in the country. The Property team is responsible for generating sustainable income from the estate for re-investment in our rail infrastructure. The team's diverse portfolio encompasses all 'non-operational' property and its mission is to drive the best possible value from the estate by focusing on ways of creating sustainable income for re-investment in our rail infrastructure.
Our Mission & Strategy
Property's mission (or purpose) is to provide a range of high quality professional services which supports the railway, generates income, reduces costs and delights our partners and stakeholders.
We want to be recognised for:
Delivering property solutions and services which meet rail industry needs
Creating attractive, desirable and welcoming station environments; places that are bright and safe, where people enjoy spending their time
Being market leaders in providing highly profitable space to retailers and Small businesses
The sustainable regeneration of railway land and its environment
Creating safe, modern, stimulating, good value working environments for the company
Developing our teams to deliver property solutions
Brief Description
Commercial Estate
We are the largest provider of commercial business space to small and medium sized enterprises in the UK. We monitor, protect and improve our asset condition whilst operating in a safe manner. We specify, manage and deliver maintenance and minor enhancements across property. We also generate revenue by managing easements and telecom rights over our property whilst mitigating the impact of utilities crossing our land.
The ideal candidate will lead the development and operation of a highly motivated team of property management professions who are committed to delivering the highest levels of customer service and promoting the delivery of Property Management Excellence nationally.
The roll with take full responsibility for all property management activities on behalf of and be accountable to the Property 'Asset Management' teams for their delivery.
About the role (External)
The key accountabilities of the role are:
Provide leadership and direction to the 'Property Management Team' (initially in London but nationally in due course) to provide outstanding levels of service to the Property 'Asset Management Teams'
Develop new property management strategies for the portfolio in the most customer focused and cost effective manner in order to meet business objectives and targets.
Ensure that the portfolio is managed in compliance with statutory legislation, best practice and professional principles to maintain estate quality in accordance with the asset management strategies.
Develop and promote a culture where the maintenance of excellent relationships with tenants is considered paramount and develop new customer service initiatives to improve customer satisfaction scores and improve customer retention rates.
Ensure the efficient delivery of the Tenancy Termination Process, including instructions for dilapidations as appropriate, for all terminations on behalf of the Asset Management teams.
To be responsible on behalf of and accountable to the Property 'Asset Management Teams' for the efficient management of the vacant property so as to minimise risk to Network Rail's operational infrastructure. This includes the delivery the Arch Inspection Programme.
Lead on the conclusion of tenant management issues including credit control, covenant compliance, service charge and minor landlord consent applications (excluding assignments) are delivered in accordance with best practice and professional principles to the satisfaction of the 'Property Asset Management Team'.
Deliver Network Rail's statutory obligations as a landlord and manage the preventative and reactive maintenance budgets to maintain properties and common areas so as to minimise risk to Network Rail's operational infrastructure and disruption to tenant activities.
Lead the Property Management team on working with the Construction & Maintenance Team in the preparation and delivery of Planned Maintenance and Renewal schemes, and inspections / works for Residential and Lineside Interface Buildings.
Be responsible for ensuring a Person Responsible for Fire Safety is appointed for all vacant properties, Network Rail managed Fire Escapes and Multi-Occupied Buildings.
Establish and maintain relationships with stakeholders, contractors, suppliers and within Network Rail to effectively manage the Portfolio and enhance Network Rail's / Commercial Estate's reputation.
Undertake the role of Client Representative under CDM regulations on behalf of Network Rail in line with company standard.
Develop contract management best practice and procurement strategies for the outsourcing of Property Management activities in certain locations. This will include developing suitable KPIs against which to benchmark outsourced Property Management Services as well as design suitable control and reporting systems to ensure that outsource service providers maintain the highest level of service and asset protection provision.
Lead the development of service charge strategies which enables the charging of Property Management time to the service charge while finding ways of reducing the service charge cost but improving service levels to tenants.
Motivate and develop staff, promote cultural change within the 'Property Management Team' to be customer and asset protection focused. Coaching and mentoring of staff and ensure Personal Development Plans in place for all team members.
Essential
· Educated to degree level or equivalent
· MRICS qualified
· Proven experience managing complex property portfolios
· Proven people management experience
· Proven experience of managing and preparing budgets
· Advanced negotiation skills
· Strong customer focus ethos.
Desirable
· Significant qualification experience
· Full driving licence
Network Rail welcomes applications from a diverse range of candidates regardless of background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.
At Network Rail, you have the chance to develop a long, rewarding career. There are many different career paths – and many opportunities to fulfil your potential. After all, we believe that investing in our people via training and development is one of the most effective ways of improving the safety, reliability and efficiency of the railways. You can expect competitive pay, a bonus scheme and a choice of contributory pension schemes. We also offer a generous annual leave package, plus up to 75% discount on season rail tickets.
The salary for this role is £competitive, dependent on experience
Please note the closing date for this vacancy is ongoing and will be closed once a suitable candidate is identified.
We retain the right to close the advert before the listed closing date based on application volumes.
Please apply online
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