Jones Lang LaSalle is a financial and professional services firm specialising in real estate services and investment management. Our more than 40,000 people in more than 1,000 locations in 70 countries serve the local, regional and global real estate needs of those clients, growing our company in the process.
Jones Lang LaSalle's Integrated Facilities Management (IFM) platform brings together multiple service lines to support a comprehensive solution for clients. As the leading global provider of facility and operations management services to corporations, institutions and investor clients around the world, Jones Lang LaSalle was recently selected as one of the 2011 Global Outsourcing 100 by The International Association of Outsourcing Professionals (IAOP) as well as the best overall provider of corporate real estate services by the Watkins 2011 Survey of Corporate Real Estate Service Providers.
As the world of real estate changes, IFM continues to evolve to accommodate the changing environment that companies face. The best-in-class service lines that support the IFM platform include call center services, engineering & operations, energy & sustainability services, supply chain management and contract administration, client accounting, technology, legal and human resources.
Create and lead teams to manage IFM pursuits with both new and existing customers in order to secure new business. Support Global or other regionally led pursuits and act as EMEA Regional IFM Solutions lead supporting a wider project team.
Responsibilities
The Facilities Manager (FM) is responsible for ensuring a high level of client satisfaction within their areas of responsibility. Delivering key initiatives as well as ensuring consistency in processes and operational FM delivery for their areas of responsibility. The role delivers efficient operational facility activities to meet contractual obligations with respect to the property portfolio of the Client. Helping to achieve the Client's objectives of cost savings, consistency and risk management.
Client/Stakeholder Management
Serves as primary contact for Jones Lang LaSalle for buildings within their portfolio with regards to service delivery and escalation point
Accountable for the local service delivery to meet the contractual obligations of Jones Lang LaSalle for the HSBC Account
Manage relationships within the clients Branch and Office networks driving consistent performance
Develop and maintain a detailed understanding of the Client's business and key factors influencing their requirement for our services
Financial Management
Assist the Country Lead with the development of property budgets and forecasts in accordance with the financial timetable.
Be a key player for achievement of the agreed financial targets for the United Kingdom; revenue, expenses and debtors targets.
Develop an understanding of the services provided by Jones Lang LaSalle. Identify opportunities to cross-sell services and make recommendations for growth
Quote, raise PO's and provide financial management of all out of scope activities
Contract Management
Ensure services are delivered in adherence to the contract
Deliver services in line with key performance indicators, service levels
Identify and escalate all service changes to the SFM
Operations
Use and promote technology systems to support service delivery, and monitor the performance for own demise and provide as detailed the required reporting from the systems
Ensure all standard operating procedures and processes are adhered too and are fit for purpose for own demise
Deliver all regional initiatives and programs as directed
Implement and directed all client specific initiatives such as savings targets, benchmarking and best practices
Follow reporting, standard operating procedures, systems and HR practices in line with the regional consistent approach
Provide monthly reporting as detailed by Senior FM
Implement and test in accordance with the contract all Business Continuity Plans for the properties within their remit – Ensuring these are aligned with the Client plans
Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
Follow required emergency prevention and operational controls
Report all accidents, occupational illnesses and emergencies
Any other duties as reasonably requested by manager
Any other duties as commensurate with the position
Requirements
Minimum 3 years' experience in a similar role
Tertiary qualifications in Facilities Management / Engineering will be advantageous
Has managed Facilities across multiple locations
Has experience in handling client and/or Firm sensitivities' knowing when to escalate with urgency, or how to de-escalate certain risks
Has demonstrated experience in balancing the interests of the client with those of the Firm
Has experience in translating client needs
Has handled a P&L
Demonstrated client relationship skills
Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
Self-motivated and confident, Gravitas
Flexible – able to adapt and effectively deal with rapidly changing, stressful situations
Proven ability to initiate and follow through with improvement initiatives
Able to work independently and be a team player
Exhibits honesty & trustworthiness
Technical Competence
Understands Technical Processes and impact on delivery services (SOW)
The management of schedules, budgets, contracts, invoices, processes
Quest for Excellence
Through continuous improvement
Performance Management
Problem Solving & Strategic Thinking
Ability to connect technical matters with monetary and business
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using an objective approach
Demonstrate an ability to look at long term solutions
Project Management & Organizational Skills
Planning & organizational skills to prioritize work and meet tight deadlines
Jones Lang LaSalle is an Equal Opportunities Employer and encourages applications from all sections of the community.
The post Facilities Manager appeared first on FMJ.