Reporting to the Support Services Manager, you will be experienced in the technologies listed below including; receiving, prioritising, documenting, and actively resolving support and change requests. Problem resolution will involve the use of diagnostic tools and problem solving processes as well as managing and recording workflow in a Service Management tool. A high level of technical and communication proficiency is required for this role. You will be required to communicate documentation and execute solutions, both formally and in change records. You will also be responsible for providing support to 2nd Level Support BAU & deployment contracting staff and managing escalations between 3rd level team members required. Responsibilities: Superior knowledge and demonstrated technical proficiency in Citrix (3rd Level) & SCCM, packaging, local application virtualization, and troubleshooting utilities, including; ? Senior Application packaging and deployment experience o Application Processes (from discovery to delivery) & Technologies - Install Shield etc. o Delivery including utilising Powershell/VB scripting, o Group policy, scripts, preferences, registry o Performing full life cycle of software packaging including definition, requirements gathering, analysis, packaging, testing and pushing deployment ? Microsoft System Center Configuration Manager, including task sequencing and OSD of Windows 7 and Windows XP SOE/MOE - SCCM 2012 o queries, reporting management, system monitoring, alert configuration ? Microsoft Group Policy & Configuration Manager Images ? Microsoft SCCM OSD Creation & Maintenance - Windows 7 Security ? WSUS updates o WSUS straight (for XP and servers) o SCCM leveraged WSUS (for Win7 clients) Other ? Desirable = app-v and other virtualization techs (for upcoming improvements and potential) ? MCP - MCITP preferred ? 3rd level server and application support in accordance with prescribed support ITSM procedures (Incident, Service Request, Change, escalations etc) ? Good interpersonal and influence skills. Must be a self-starter and have the ability to work independently or as part of a team and confident under pressure ? Professional customer service skills combined with strong written and verbal communication ? Ability to manage small projects, organize tasks, meet deadlines and collaborate with stakeholders ? Expert Troubleshooting experience with system/application issues of medium-level and high-level complexity and escalate issues appropriately ? Liaise with external vendors as necessary ? Create and update current processes, procedures and knowledge articles to produce time and energy efficiencies ? Participation in Corporate On Call roster (allowance) Key technical requirements: ? Server 2008R2 ? HyperV ? SCCM ? Excellent written skills for documentation ? Self Starter ? Passion for IT ? XenApp5 & 6 To be considered for this position please send your resume and cover letter by clicking on the link below. For a confidential