Samasource is an award-winning technology social enterprise that provides dignified, internet-based work to people living in poverty.
Samasource is supported by major corporate and philanthropic funders including eBay, Cisco, Rockefeller and Ford.
The Job: We are looking for a self-motivated Field Project Manager to assist our Delivery Team in efficiently and effectively managing projects through our distributed workforce within delivery centers in Kenya, Uganda, Haiti, South Africa, India, and Pakistan.
The field project manager will be a critical part of our delivery team, consisting of Professional Services team in San Francisco, CA, USA, Field Project Managers in Nairobi, Kenya, and Quality Team in India.
The Field Project Manager will work closely with our local Delivery Centers to manage high-impact projects from trial to completion.
Responsibilities:
Perform comprehensive project management and Delivery Center oversight to ensure timeliness and high-quality project results, meeting KPIs and client SLAs
Work closely with portfolio of Delivery Center partners for comprehensive capacity planning and workforce management
Perform data driven analysis on project and performance metrics to optimize project execution effectiveness
Work closely with Delivery Center managers and field personnel to ensure workers receive training and support for client projects
Maintain open communications with Delivery Centers on quality issues, instruction clarifications, and best practices for project completion
Seek continual innovation and improvement in task design, worker training, project workflow, delivery process and our technology platform to increase automation and efficiency of delivering projects
Work closely with our Quality team to ensure that project quality expectations are met
Interface closely with Delivery Team in head office on project scope, parameters, timelines, and expectations
Requirements:
BA/BS with a strong academic record from a top university. Degree in economics, business, or other field with emphasis on data analytics preferred
2 year commitment
Minimum 4 years total working experience, at least 2 years related experience
Robust analytical and Excel skills, with experience analyzing large datasets in Excel
Exceptional attention to detail
Strong writing and communication skills
Strong project management experience
BPO experience preferred
Six Sigma certification a plus
Proficient with Microsoft Office programs (Excel, Word, etc.), familiarity with collaborative project management web software like Basecamp a plus
At home in a fast-paced environment that requires excellent time-management and the ability to multi-task and prioritize effectively
Comfort in working independently in an unstructured environment, with reliable execution and timelines and strong communication skills
Ability to effectively communicate with people from diverse backgrounds and cultures
Only Kenyan Nationals will be considered for the role.
No work permit sponsorship or relocation available for this position
Only qualified, short-listed candidates will be contacted.
To apply go to Samasource.org Careers page and apply (Samasource Field Project Manager Job in Kilimani, Nairobi, Kenya)