If you are looking to invest in a good quality help desk software application, you have come to the right place. This article summarizes the strengths of five popular help desk software products to help you out. You can check if the tool matches your needs and use its strong points to enhance your business productivity.
The five top solutions are:
ManageEngine ServiceDesk
TeamSupport
Sellsy Helpdesk
eStreamDesk Helpdesk
Deskero
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If you are a vendor and have an interesting B2B product that hasn’t yet been listed on our review platform feel free to let us know about it. You can add your product to the listing here. Our experts will be happy to prepare a detailed review of your product free of charge. Here’s an example of a helpdesk software review by us.
1. Takes Care of Asset Management: ManageEngine ServiceDesk
ManageEngine ServiceDesk is a highly rated help desk software product that is known for its asset management capability. The tool easily determines all the assets in your network with the help of reliable and fast auto-discovery applications. It fuses assets and help desk requests to enable users to efficiently manage their clients’ concerns and needs as well as their own performance.
ManageEngine ServiceDesk helps to implement ITIL best practices and can be used for quickly servicing IT troubleshooting requests. It is easy to deploy and modifiable, and is used by more than 10,000 customers across the world. The application is available in 23 languages.
ManageEngine ServiceDesk SmartScore and Customer Satisfaction
Our B2B experts reviewed ManageEngine ServiceDesk features, user experience, customer support and other key elements of the service. Final results as summarized by the SmartScore system gave ManageEngine ServiceDesk a score of 6.7/10, while the results provided by the Customer Satisfaction Algorithm place the overall user satisfaction rating at 100%.
2. Manages Customer Support: TeamSupport
TeamSupport is a comprehensive customer support suite that enables users to collaborate and communicate effectively among their resources, departments, and clients to ensure fast and accurate customer support response. TeamSupport thus helps all departments of your business work as a single unit to address customer concerns. Your support agents can work collaboratively with technical, finance, or sales teams to ensure good customer feedback.
TeamSupport offers premium features like the Complete Customer Database that enables users to view all customer engagements, not just individual tickets. The tool’s Advanced Customer Service Portal gives customers 24/7 support through collaborative wiki, community forums, and knowledge base.
TeamSupport SmartScore and Customer Satisfaction
Our B2B experts reviewed TeamSupport helpdesk software features, user experience, customer support and other key elements of the service. Final results as summarized by the SmartScore system gave TeamSupport a score of 9.2/10, while the results provided by the Customer Satisfaction Algorithm place the overall user satisfaction rating at 99%.
3. All-in-One Solution: Sellsy Helpdesk
Sellsy is an all-in-one application that combines help desk, accounting, inventory, and CRM to create a seamless pipeline of business operations. However, the tool is offered on modular pricing which means you pay only for what you need.
Sellsy adds a personal touch to customer support by assigning a personal email id instead of a ticket number in the responses to customer queries. Customers are sure to appreciate the personal attention. Sellsy is an ideal helpdesk product for nonprofits, small and medium-sized businesses, and freelancers.
Sellsy Helpdesk SmartScore and Customer Satisfaction
Our B2B experts conducted a review of Sellsy Helpdesk functionalities, user experience, customer support and other key elements of the service. Final results as summarized by the SmartScore system gave Sellsy Helpdesk a score of 7.3/10, while the results provided by the Customer Satisfaction Algorithm place the overall user satisfaction rating at 94%.
4. Simplifies Online Help Desk and Knowledge Base: eStreamDesk Helpdesk
eStreamDesk is a powerful yet easy-to-use help desk application. It helps users deliver top notch customer service, saves time and minimizes costs. eStreamDesk uses a minimalist approach to web-based helpdesk management. It eschews a cluttered interface and repetitive features.
The tool only offers features that are actually used by businesses.
eStreamDesk offers a flexible platform that enables helpdesk agents to deftly and quickly manage tons of customer requests. It empowers customers by providing them self-help functionality, thereby enhancing the customer experience and reducing costs. eStreamDesk keeps the service simple, but ensures a great experience for both customers and help desk agents.
eStreamDesk Helpdesk SmartScore and Customer Satisfaction
Our B2B experts performed a detailed review of eSteamDesk Helpdesk features, user experience, customer support and other key elements of the service. Final results as summarized by the SmartScore system gave eStreamDesk Helpdesk a score of 6.7/10, while the results provided by the Customer Satisfaction Algorithm place the overall user satisfaction rating at 100%.
5. Proactive Help Desk Software: Deskero
Deskero is a cloud-based help desk software product that offers simple yet effective tools to integrate requests and inquiries coming from various channels such as websites, chats, social networks, and emails into a single database. Thus, the application puts some order into the chaos of modern customer care.
Deskero helps to establish a new kind of relationship with customers by engaging and communicating with them in a personal and innovative way through the clever use of social networks. Thus, it helps businesses establish an open and constructive communication channel with their customers.
Deskero SmartScore and Customer Satisfaction
A full review of Deskero features, user experience, customer support and other key elements of the service was conducted by our B2B experts. Final results as summarized by the SmartScore system gave Deskero a score of 6.8/10, while the results provided by the Customer Satisfaction Algorithm place the overall user satisfaction rating at 100%.
Conclusion
We hope this article has enlightened you on the strengths of the five popular help desk software applications that have been reviewed. Click on the link to learn more about the features of these and other help desk software products.
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