What is Tekserve’s return policy?
Items may be returned to Tekserve within 14 days from when you received your purchase. The original packaging and accessories are required for all returns. Please let us know if you prefer an exchange, replacement, or refund when you request a return by mail or visit Tekserve to return your item. You are responsible for return shipping charges. Opened items will be charged a 15% restocking fee.
Defective items will be exchanged without a restocking fee. We encourage you to call the manufacturer of your item for technical support before returning it. About half the time, the manufacturer can fix the problem faster than we can replace the item. If you can not return the item to Tekserve, almost all products have a manufacturer warranty that will provide a repair or exchange for the malfunctioning item. Tekserve has a lifetime warranty on our memory (RAM) and cables.
The following items may not be returned once opened (defective items will be exchanged):
Software
Paper
In-ear buds
Printers with installed ink or toner
Ink and toner
Labor costs are not refundable.
How do I return something by mail?
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How do I return something to Tekserve’s retail store?
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How do I return something by mail?Hide How do I return something by mail?
How do I return something by mail?
Please contact us for an RMA # by emailing websales@tekserve.com or calling (888) 929-3645. Please let us know why you are returning the item and if you would like a replacement, exchange, or refund.
To return the product by UPS or FedEx, send to:
Tekserve
Web Return RMA # [Your 7 Digit Number Here]
114 W 24th St
New York, NY 10011
To return the product by United States Postal Service, send to:
Tekserve
Web Return RMA # [Your 7 Digit Number Here]
119 W 23rd St
New York, NY 10011
You must mark your RMA# on the shipping label and be sure to include all parts of the product being returned, including all original packaging, cables, manuals, etc. For faster processing, please email your return tracking number to websales@tekserve.com.
We cannot refund your original shipping charges. You are responsible for all shipping charges except if the mistake was our fault.
Once your item is received by Tekserve, your exchange, refund, or replacement will be processed within 5 business days. Refunds will be credited to the same credit card used to place the order. To check the status of any return, please email websales@tekserve.com.
How do I return something to Tekserve’s retail store?Hide How do I return something to Tekserve’s retail store?
How do I return something to Tekserve’s retail store?
Visit us at 119 W 23rd St. (between 6th & 7th avenues) New York, NY 10011.
Make sure to bring all parts of the product being returned, including all original packaging, cables, manuals, etc. Refunds will be electronically credited back to the same credit card used to place the order. We cannot refund your original shipping charges. Refunds will be processed within 5 business days. To check on the status of any return, please email websales@tekserve.com.
What forms of payment does Tekserve accept?
Through our web store at Tekserve.com we accept:
Visa
MasterCard
American Express
Discover
Although not available through Tekserve.com, please call (888) 929-3645 to use any of these forms of payment:
Tekserve Gift Card
Bank Wire Transfer (requires additional processing days to verify payment)
Business Lease
In our retail store we accept:
All of the payment methods above (major credit cards, Tekserve Gift Card, or lease)
Cash
Money orders
Cashiers Checks (requires photo ID)
Personal Checks (requires check signer to be present with state-issued ID)
Business Checks (requires person who picks up order to have a state-issued ID)
Can I use multiple forms of payment on one order?
This feature is not available on Tekserve.com. If you call us at (888) 929-3645 or visit our store, we can split your payment over multiple credit cards or Tekserve Gift Cards.
Does Tekserve offer a lay-away program or financing plans?
Special financing is available when you stop by Tekserve to shop, please see our financing deals. We offer 2- and 3-year leases for businesses. Learn more about business leasing by calling (212) 381-6381.
Does Tekserve charge sales tax?
Tekserve charges sales tax on orders shipped to addresses in New York state and picked up at our store. Sales tax is not charged on orders shipped outside New York state.
My business or school is tax exempt in New York state. How can I place an order?
First email your blanket tax exemption form to websales@tekserve.com or fax it to (212) 463-9280. Then call (888) 929-3645 to place your order by phone. We cannot process tax exempt orders through Tekserve.com at this time. Once we have a blanket tax exempt form on file for your organization, future purchases can be processed as tax exempt through phone sales or at our retail store.
If you’ve placed an order on Tekserve.com and need the sales tax charge refunded, please email websales@tekserve.com. We can process a sales tax refund up to 30 days after your order was placed.
What are Tekserve’s pricing policies?
All prices are final at the time of sale. Prices are subject to change without notice. We may refuse orders for products with pricing typographical errors.
Why did I get call from Tekserve’s verification department requesting more information?
In order to prevent credit card fraud and offer you the lowest prices possible, we may require additional information to process your order. In order to prevent these delays, please call your credit card company to authorize your shipping address (if it is different from your billing address).
If your order requires additional verification, you will receive a call and/or email from us within one business day of placing your order. Your order will not be processed until we hear from you.
Online credit card fraud is a major problem. Fraud forces businesses to charge higher prices, credit card companies to charge higher fees, and consumers to spend an average of 30 hours recovering from identity fraud. Educate yourself about common scams and protect your personal information with tips from avoiding spam, viruses, and other deliberately bad stuff.
What are Tekserve’s shipping policies?
We offer the following shipping services:
Ground (delivers in 4–5 business days after shipping)
Two Day (delivers in 2 business days after shipping)
Next Day (delivers in 1 business days after shipping)
Store Pickup at our Manhattan location (ready for pickup within 1 day)
Messenger delivery in Manhattan (same–day delivery on orders placed before 1pm Monday–Saturday)
Out of stock products will take longer to ship. Call (888) 929–3645 to verify the availability of any product.
PO Boxes & Military Addresses: Please select Ground shipping (two day and next day shipping is not available). We will use USPS parcel service to deliver your order. We usually do not ship to international addresses, except for APO/FPO addresses.
We require a signature for delivery on most orders. You will receive a tracking number after your order ships. The carrier will attempt to deliver up to three times. You may also have the package held for pickup at your local FedEx center. To have your package held or redelivered, follow the instructions on the call slip left on the first delivery attempt.
Tekserve ships items Monday through Friday except on these holidays:
Martin Luther King Jr. Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Day
New Year’s Eve
New Year’s Day
Can I use my own FedEx or UPS account number for shipping charges?
Call (888) 929-3645 to place your order and have it shipped using a corporate account.
Can I have my order delivered by messenger today?
Same–day messenger delivery is available in Manhattan on orders placed by 1pm Monday through Saturday. Someone must be available to sign for the delivery at your location. You may choose delivery before 5pm or after 6pm. For other times or delivery to other boroughs, please call us at (888) 929–3645.
Can I pick up my order at Tekserve’s retail store?
Select “Store Pickup” when checking out to pick up your order at Tekserve. During check out, you can choose to be notified by email or phone. You will be contacted when your order is ready to be picked up (within one business day). You can also call (888) 929–3645 to place your order over the phone and pick up the items at Tekserve.
Can Tekserve deliver orders outside the United States?
Tekserve can not ship orders internationally. However, we will ship to military APO/FPO addresses.
Does Tekserve have educational discounts?
Stop by or call us for details on our educational discounts.
Can I trade-in my Mac or iPod?
Tekserve accepts items for trade-in at our retail store. We accept recent working Macs in good condition for trade-in credit towards a new Mac. Learn more about the trade-in program and get an estimate.
What other brands is Tekserve authorized to sell?
Tekserve is an authorized dealer for every product listed on our website. We have longstanding relationships with many of the most popular Mac-compatible manufacturers including Adobe, Avid, Bose, Epson, G-Tech, Glyph, LaCie, Samsung, Wacom, and many more.
What is Tekserve’s privacy policy?
We will never share, sell, or rent your personal information to anyone for any reason except when required to process your order. For example, we may share your email address with UPS in order to send you a tracking number. Read our full privacy policy.
What are this site’s terms of use?
Read our full terms of use.
Contact Us
119 W. 23rd St. NYC 10011 | 212.929.3645
Mon-Fri 9am-8pm | Sat-Sun 11am-6pm
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General Information
help@tekserve.com
212.929.3645
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We receive faxes as email so feel free to just email us and skip the fax machine.
212.463.9280
SALES
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sales@tekserve.com
212.929.3645
Web Sales
websales@tekserve.com
888.929.3645 (toll free)
BUSINESS SOLUTIONS
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business@tekserve.com
212.381.6381
Audio, Video, Graphics & Desktop Publishing
pro@tekserve.com
212.381.6363
Rentals
rentals@tekserve.com
212.929.3645
SERVICES
Service & Repair Status
servicestatus@tekserve.com
212.929.3645
Corporate Service Accounts
corporateservice@tekserve.com
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On Site Service
athome@tekserve.com
212.929.3645
Training
training@tekserve.com
212.929.3645
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mediarequests@tekserve.com
631.659.2309
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Tekserve
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