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A local IT company has extended its capabilities by acquiring a human-centered design consulting firm. Grand Rapids-based Open Systems Technologies, or OST, announced today its acquisition of Visualhero Design in Grand Rapids, a long-time partner of...

Illustration ©2016 Daniel Hertzberg When Melanie Huggins, executive director of the Richland Library, ­Columbia, SC, took a look at the library’s use statistics a couple of years ago, one in particular stood out. Patrons who used the holds process were...

POSITION OVERVIEW Managing Director of Design and Innovation Reports to: Executive Vice President of Market Research and Solution Development We believe in being a force for the greater good, devoted to accelerating and growing the financial inclusion...

Let’s say for some time you single-handedly make something that people love to consume: cinnamon buns, maybe, or content. You decide to go big with your operations and bring more bliss into the world. Boatloads of bliss. We’re talking content (or cinnamon...

The idea behind design thinking is to address the user problems and ensure that the user’s needs are in focus during the different design process phases. it does not matter which design process model you apply in your business; IDEO model, d.school design...