Extraordinarycustomerservice.com

Leads. Customer. Sales. These are the 3 most important goals of every business. If you want to build a thriving business, you need to take care of your biggest assets – Customers. Sadly, most businesses are obsessed with lead generation – but careless...

Jeremy Watkin with SunShine BenBelkacem of Matter Group in front of the incredible infographic she created during his presentation. This post originally appeared on the FCR blog on June 24, 2016. Click here to read the original. Last month I had the...

Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton Worldwide has been dedicated to...

Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

Love Crazy Egg’s Hard-Boiled Guide to eCommerce Optimization? A PDF is coming. Check back to download your copy. In the meantime, happy reading! *** eCommerce optimization can be so all-encompassing and overwhelming that it’s difficult...