GENERAL INFO
The Tour Manager serves in oversight and management of Seattle-based tours for set departures, private luxury eco-adventure tours and corporate programs. This position is up to full time year-round, and primarily administrative in nature.
ORGANIZATION
From Northern California to British Columbia, EverGreen Escapes is Cascadia’s most reputable nature, adventure and epicurean tour operator specializing in providing authentic and educational local experiences which immerse our escapists into our mountains, islands, waterways, culture, farms, fare, brew and wine.
We provide daily small group tours, custom and private tours, multi-day adventures, team building experiences and corporate retreats. All escapes are led by local “Escape Artist” naturalist guides in biofueled Mercedes SUV’s, Vans and Luxury Motor Coaches. EverGreen Escapes also designs and hosts adventures and excursions to six continents in the world using the above values and methods. Our demographics primarily include adults aged 35-75 from across the United States and worldwide. We maintain base camps in both Seattle, WA and Portland, OR, USA. Our central office is in Seattle.
SPECIFIC DUTIES
Guide Management
Hire, train and supervise Seattle-based team of naturalist guides
Maintain guide scheduling, field performance and time sheet review
Model professionalism and quality standards to all guides whenever working in the field
Act as advocate for guide team in all interdepartmental communications
Coordinate with Director of Sales to ensure accurate fulfillment and itinerary review of custom leisure tours and corporate programs
Co-manage product quality, routes and itineraries
Support company President in managing company-wide Human Resources
Risk Management
Maintain all guide certifications
Purchase, inspect and manage adventure equipment, including snowshoes and sea kayaks
Incident response and review
Design and deliver seasonal guide trainings and execute medical scenario reviews
Ensure compliance with industry standards for institutional wilderness travel and adventure activities
Access & Relationship Management
Maintain all permits and relationships with land managers
Maintain relationships with gear manufacturers and pro deals, including Columbia Sportswear company sponsorship
Tour Guiding
Occasionally guide leisure tours and corporate programs, including custom private experiences, both single- and multi-day
Other duties as assigned
QUALIFICATIONS – REQUIRED
BA, BS or equivalent
Minimum 5 years experience in travel, environmental, outdoor, and/or adventure education
Risk management experience & command of institutional standards in adventure activities
Responsible, independent, creative-thinking, self-starting, charismatic individual
Able to provide 5-star guest service for individuals from various backgrounds, beliefs and cultures.
Clean driving record
Comfortable driving 12-passenger luxury Mercedes vans, crossovers and SUV’s in all conditions (city streets under heavy traffic through snowy mountain roads requiring chains to be installed/removed)
Within first two weeks of hire, must have completed Leave No Trace Awareness certification, In-House Driver training, Food Handlers permit and alcohol handling “mixologist” permit.
Ability to lift 40 lbs/18 kg
QUALIFICATIONS – PREFERRED (some or all)
2 or more years supervisory experience in environmental, outdoor, and/or adventure education
Experience in leadership development, team building, and/or group facilitation
Pertinent professional adventure certifications, including: AMGA single pitch instructor (or higher), ACA/BCU sea kayak certs, and/or avalanche Level 1 (Level 2 or higher preferred).
Knowledge of naturalist specialties which may include: birding, ethnobotany, geology, snow morphology, marine ecology, vulcanology, or others.
NAI-certified interpretive naturalist
PNW region-specific knowledge of geography, culture, natural & human history, and ecology
Multilingual (especially Japanese, Mandarin, Spanish, French, Portuguese, Arabic, and/or German)
Wilderness First Responder (WFR) certification or higher
Experience in the adventure travel industry
COMPENSATION
Employee Class: up to full time, year-round, salary DOE
Friends-and-family discounts
Industry discounts on equipment and clothing
Many opportunities for training, networking & professional development in industries of adventure travel, outdoor/environmental education, and meetings/event management
Travel Industry Perks regionally and internationally
CONTACT
Qualified candidates should email a resume, cover letter, and 3 references. No calls, please.
CLOSING DATE
Position opening is immediate and open until filled.