Overview: You can outsource services but you cannot outsource liability and responsibility. This webinar will discuss techniques that firms which outsource their IT environments can utilize to maximize their relationships with IT outsourcing vendors while exercising strong management control over the vendors. From a strategic point of view, this webinar will examine the internal organizational changes that may be required when an IT domain is handed over to a third party.
In this webinar we will take a close look at the major components that make up an end-to-end outsourcing event:
Onboarding
Compliance management
Risk management
Incident management
Auditing
Another word for outsourcing is ‘partnership’. However, it is a partnership where both participants must know their roles and have the ability to execute their duties flawlessly. It is not an equal partnership; the customer is ultimately responsible for all outcomes. The customer cannot ‘give away the farm’ and let the vendor be in full control, but the vendor needs a substantial control do their job properly. However, both parties need to be accountable to one-another and keep each other in check as their relationship evolves. This Webinar will address the interface between the vendor and the customer and discuss ways to maximize its effectiveness.
Why Should you Attend: It is very expensive to migrate an existing IT environment into a third-party datacenter or even to set up a new IT system from scratch. Therefore, making sure you have the internal capabilities and organization to work with the people, processes and technology used by a third-party outsourcing provider will ensure that you build a successful partnership. This full vendor-lifecycle approach is often overlooked until problems or conflicts arise and then both the vendor and the client are in a difficult and costly situation.
Areas Covered in the Session:
Overview of procurement-centric model and why it became the dominant model
Discussion of vendor management-centric model and why it is becoming the preferred approach
Managing Vendors as they adapt to far reaching changes in the industry: cloud computing, mobility, Big Data, and social information systems
Vendor performance reviews that will improve relationships and improve outcomes
What IT roles should never be outsourced
What can happen when an outsourcing partnership goes bad?
What companies are doing it right?
Developing vendor standards and objectives to align with business objectives and mitigate risk
Managing to individual clauses within the Service Level Agreement
Who Will Benefit:
CIOs
CTOs
Vendor Management Personnel
Technical Staff Responsible for business outcomes
IT Director
VP IT
ERP Manager
Infrastructure Manager
Technical Architect
Application Support Staff
Analyst IT operations
Manager Systems Operations
Network Manager
Network Engineer
IT Project Manager
Speaker Profile: John Ripma is an independent consultant and the founder of Technical Ink, LLC, a consulting firm specializing in content marketing for technology-based companies. With Technical Ink, John helps companies produce high quality written materials for a wide variety of purposes (whitepapers, webinars, blog posts, brochures, technical manuals, training/educational documents, and other purposes).
John started in the field of Information Technology in 1981 when he co-founded Applied Personnel Technology, one of the first PC-based software development and consulting firms in the country. Since then, John has been closely involved with technology in a number of roles such as project manager, business development manager, senior consultant, vice president, and CEO. Over the years, John’s focus has been on helping organizations analyze, select, install and maintain complex enterprise class systems. He has worked on many large and mission critical projects that involved PeopleSoft, JD Edwards, or SAP. He also was an instructor at the SAP Academy. Additionally, with the resurgence in infrastructure outsourcing and cloud computing, John has been working closely with a number of international firms to help them migrate their enterprise systems into hosted environments.
The world of technology continues to grow at a dizzying pace and, to help his clients keep pace, John keeps up-to-date on the latest developments such as in-memory computing, Big Data, mobility, data security, software defined data centers, infrastructure architecture, technology enabled business processes, and system integration.