Since UBC has started using Connect, we’ve been using a variety of ways to keep track the known issues you encounter with the Blackboard Learn platform. We began with using the UBC Wiki and then moved over to using UBC CMS.
Since last week, we have moved the Connect Known Issues List to ServiceNow, the same platform that used by UBC IT.
You can visit the Known Issues List at https://ubc.service-now.com/kb_list.do?jvar_view_topic=Known+Error&sysparm_refer=kb_home.do.
A screenshot of the known issues list in ServiceNow
Why service now? Here are some of the key features of ServiceNow:
a common platform for logging, tracking and transferring tickets across multiple groups
a standard entry form for incidents and service requests
automatic ticket creation for requests submitted via email or existing webforms
a global prioritization matrix
a subject tree viewable across groups with a service-service offering-item relationship
a global report library
More information is available at UBC IT ServiceNow FAQ page.
For the Connect community, this means:
Improved searching for a specific known issue;
Supports the creation of a knowledge base;
For ISS, easy tracking of submitted tickets.
If you have discovered a new known issue, you can still submit it at http://elearning.ubc.ca/connect/known-issues/. All submissions will be emailed directly to you and to UBC IT for verification and inclusion.