SECURITY INDUSTRY
Titan Security & Protective Services P/L
La Trobe Valley / Traralgon / Lakes Entrance
Titan Security & Protective Services has been providing security services to the La Trobe Valley, Gippsland, Bairnsdale and Lakes Entrance regions for over 17 years. Our core business activities include Static Guards, Patrols, ATM Maintenance, Cash In Transit, Event Security and Electronic Alarm Services.
The business has a clear strategy for further growth within the regions we currently service and beyond. As a result of this continued growth, Titan is now seeking an experienced and highly motivated, Senior Operations Manager to manage the day to day operations across all of the regions we operate and service.
This is a Senior level appointment that will report direct to the Managing Director.
The role will primarily be based at our Traralgon office, with some travel required to our other locations from time to time.
Key Responsibilities of the role are:
Manage the day to day operations across multiple sites
Lead and develop a performance driven culture focussed on safety, service and excellence
Mentor and coach direct reports and the broader team
Manage relationships with customers and third party suppliers, ensuring that we deliver on the services we are contracted to perform, and looking for opportunities to grow the business relationship
Provide input into operational budgets, and measure performance against an agreed set of KPI’s
Assist in the development of company’s strategic plans from an operational perspective
Planning, organising, directing and controlling the activities of all security guards, including shift supervisors
Preparation of rosters, security detail assignments and payroll records
Develop Standard Operating Procedures for implementation across all sites
Monitor and report on the performance of security against agreed business plans and contract requirements. Identify and implement improvements in a cost effective manner.
Monitor all incident reports, ensuring accurate and effective handling and initiating of the investigation process, including liaison with police where required
Monitor crime and incident trends, legislative changes and industry best practice.
Conduct audits of security management activities including random audits of guards across shifts
Develop, document and implement training programs to ensure all staff have attended training sessions as required by contracts that we enter into
Participate in the development and management of Workplace Health & Safety in the workplace
Conduct staff induction, on the job training and mentoring for all new staff
Knowledge Skills and Experience
Excellent knowledge of site security, building management and the application of standard operating procedures
Must be responsive, with a strong sense of urgency
A genuine value and understanding of customer delivery and customer relationship management
Possess a passion and have achieved success in leading, coaching and developing teams
Experience in identifying, documenting and implementing process improvements
Ability to identify and eliminate revenue leakage from operational processes
Demonstrated experience in workforce planning
Commitment to WHS management
Excellent verbal and written communication skills, able to clearly and comfortably communicate with all levels of staff and customers
Confidence to work autonomously
Intermediate Microsoft Office skills
First aid certificate, or willingness to obtain
Company Values
At Titan, we are endeavouring to develop a strong, collegiate, team environment. The ideal applicant will possess:
A strong sense of team
A willingness to learn, and the drive to rapidly develop the business
Initiative to share ideas, always looking for ways for the company to become even easier to do business with
Inspire a fun and friendly workplace
Have a strong sense of community
Be committed to delivering the absolute best customer experience, every time
Applications will close Thursday 20 October 2016. Please apply online attaching your CV and cover letter detailing your experience and interest in the role.
Only successful candidates will be contacted.