Still some uncertainties on how to access Epic in the easiest way so you can try both options:
Option A)
Go to epicremotedesktop.nychhc.org and try logging in without other steps (another provider said this worked)
or
Option B)
1) Install or update your anti-virus definitions; if you need a new antivirus, you may use this one from avg.com (for mac use this link)
2) Go to https://secureaccess.nychhc.org
3) Follow the instructions and download Junos Pulse Secure
4) Go to your Java Settings; in Mac, this is under System Preferences (bottom row) –> Security–> make the level of security very high
Once you are in the system:
If you are on a Mac:
5a) Using Safari open a browser; go to: epicremotedesktop.nychhc.org then select “Epic Remote Access” and boom….you have epic.
If you are on a PC:
5b) I don’t know, because I don’t have a PC, but I assume you should use an Explorer browser to access epicremotedesktop.nychhc.org
*******NB*******
1) As you do the installation – if you run into ANY issues; your first step should be to update your antivirus software to have the most updated definitions for viruses.
2) If you have successfully logged in, and run into issues logging in again at a later date, as above, your first step should be update your antivirus definitions.
If any of these steps are incorrect, see the official email from HHC below and if needed, email/call the enterprise service desk.
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NEW PROCESS FOR REMOTE ACCESS TO NYC HEALTH + HOSPITALS NETWORK
Effective May 1, 2016, NYC Health + Hospitals will launch a new VPN (Virtual Private Network) system called Pulse Secure, which will offer better performance, greater security, and added functionality to its users. The upgraded system will support Mac products, mobile devices such as iPhone and Android phones, Internet Explorer (IE) 10 and above, and Windows 8. Action is recommended for existing VPN users. See details below:
Date
May 1, 2016
Systems
VPN (virtual private network)
Pulse Secure
Locations Affected
All NYC Health + Hospitals Facilities and Central Office
Impacts to Registered VPN Users
Effective May 1, registered VPN users will be required to log into the Pulse Secure client to remote into the HHC environment. When you visit NYC Health + Hospitals’ secure access site (https://secureaccess.nychhc.org) on or after May 1, the Pulse Secure client will automatically download to your Programs/Applications in a folder called Juniper Networks. You can then log into Pulse Secure at any time to establish a VPN connection to the network.
Action Recommended
It is recommended that registered VPN users download and test the technology as soon as possible in order to avoid any potential technical issues at a time when remote access is critical to your work. Once Pulse Secure is downloaded, you can log into the client at any time to establish a VPN connection to the HHC network. See instructions below.
Pulse Secure Download Instructions for Standard PC, Mac Computer, or Laptop
§ To download Pulse Secure prior to May 1, visit: https://sa.nychhc.org
§ To download Junos Pulse on or after May 1, visit: https://secureacess.nychhc.org
§ Upon first login, the Pulse Secure client will automatically download to your Programs/Applications in a folder called Pulse Secure (Note: If you’re a Mac user, you may need to use the Safari browser and adjust the security settings to download the client)
§ Once installed, click on the Pulse Secure client, and log in using your
NYC Health + Hospitals username and password to VPN into the network
Pulse Secure Download Instructions for iPhone, iPad, or an Android Device
§ If you’re an Apple user, download Pulse Secure Client from the App Store
§ If you’re an Android user, download Pulse Secure Client from Google Play
§ To login for the first time, click the Connection button, and enter the following information when prompted:
Ø Name: NYC Health + Hospitals VPN
Ø Url: sa.nychhc.org
Ø Username: Enter your NYC Health + Hospitals username
§ Save
§ Once installed, click on the Pulse Secure client, and log in using your
NYC Health + Hospitals username and password to VPN into the network
Technical Support
If you experience any issues downloading the Pulse Secure client or accessing VPN, please contact the Enterprise Service Desk via phone (877) 934-8442 or emailEnterpriseServiceDesk@nychhc.org.
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