A few weeks ago, Consumer Reports removed the Tesla Model S from its list of recommended cars, citing a raft of complaints from owners. “Tesla owners chronicled an array of problems: display screen freezes, door handle malfunctions, sunroof leaks, and full-blown replacements of their car’s electric motors,” said Jake Fisher, auto test director for Consumer Reports.
Tesla CEO Elon Musk immediately took to Twitter, his preferred way of communicating with the world. “Consumer Reports reliability survey includes a lot of early production cars. Already addressed in new cars,” he tweeted. The company also sent customers an email claiming that quality issues had been cut in half recently.
An excerpt from Tesla’s email
With regard to Musk’s claim that most of the complaints are associated with early cars. Consumer Reports fired back with their own statement, in which they allege newer cars have more reported problems than older models.
“Specific areas that scored worse on the 2015 model, compared with the 2014 model in last year’s survey, were the climate control, steering, and suspension systems, Complaints about the drive system have also increased as the cars have aged – specifically for the 2013 model, which was the car’s first full model year.”
That probably won’t be the last shot fired in the war of words between Tesla and Consumer Reports.
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