IT is rapidly evolving to meet enterprise requirements for new service management solutions. Two breakout sessions and live booth demonstrations by EasyVista will show how service management is being reinvented for the mobile user to meet those demands and prepare companies for the digital workplace
WHAT: EasyVista, a Gold Sponsor of Pink Elephant’s 21st Annual IT Service Management Conference in Las Vegas, presents two breakout sessions:
What is a Mobile-First Service Management Platform?
Service management solutions have had to evolve for the mobile enterprise. This session looks at:
The market forces and trends driving a new era service management
What enterprises can do to meet the service expectations of their mobile users
What are the consequences of not meeting user needs?
What is a “mobile-first” solution and why it is important?
The 10 “must ask” questions solution vendors need to ask to ensure success
How to avoid the “gotchas” in service management solutions today
Applying the Mobile-First Mindset to IT
Innovations in social, mobile, analytics, and cloud have created a world of highly personalized consumer services. The “mobile first” mindset is about more than just catering to the needs of mobile users— it’s about applying modern mobile experience principles to all areas of IT. Attend this session to find out how to apply a mobile-first mentality to personalize service delivery for all users and revolutionize IT’s ability to enable successful business.
WHO:
Evan Carlson, VP Sales East, EasyVista
Evan Carlson joined EasyVista in 2010 to establish the North American business and currently serves as the Vice President of Sales. In this role, Evan is responsible for growth strategies focusing on new customer acquisition, existing customer expansion, and partner enablement. He specializes in innovative strategies that ensure customer success and empower highly motivated sales teams. Evan remains actively involved in IT industry organizations, such as HDI, where he started the Rhode Island Local Chapter and currently holds a VP of Content Relations role. Before EasyVista, Evan held leadership roles for high-tech organizations including OPNET, Optinuity and Visual Networks.
Tim Wilde, Sr. Solutions Consultant, EasyVista
Tim Wilde has nearly 20 years of experience delivering enterprise IT solutions & services. Tim’s knowledge spans a broad range of IT disciplines, including management of IT and Infrastructure, Security, Customer Service & Support, Product Marketing, Technical Training, Sales Engineering, and Professional Services departments. He was formerly a principal consultant for Allen Systems Group, a comprehensive BSM (Business Service Management) solutions provider, and he was Director of Technology and Client Services for the North American operations of NTRglobal, a provider of chat, remote desktop, and device management solutions.
WHERE: Bellagio Hotel, Las Vegas
WHEN:
Monday, February 20, 2017 @ 1:00p.m. – 2:00 p.m.
What is a Mobile-First Service Management Platform?
Speaker: Evan Carlson, VP Sales East, EasyVista
Tuesday, February 21, 2017 @ 11:45 a.m. – 12:45 p.m.
Applying the Mobile-First Mindset to IT
Speaker: Tim Wilde, Sr. Solutions Consultant, EasyVista
Hours of Service Apps Lounge at EasyVista’s Booth 100
Where companies can stop by and build their own apps or see demos.
Sunday, February 19, 2017 –5:00 p.m. – 7:00 p.m.
Monday, February 20, 2017 – 11:30 a.m. – 2:00 p.m.
Monday, February 20, 2017 –5:00 p.m. – 7:00 p.m.
Tuesday, February 21, 2017 – 11:30 a.m. – 3:30 p.m.
About EasyVista
EasyVista is reinventing service management for the mobile user — making it easy to deliver and easy to use. EasyVista is a service management platform that automates and personalizes service delivery for employees and other end users — without a single line of code. The only solution on the market that is purpose-built as a mobile-first experience, EasyVista helps 1,000+ enterprises around the world radically improve the service experience, dramatically simplify and accelerate service creation and management and reduce and control the total cost of service delivery. With more than 20 years in service management, EasyVista serves companies across a variety of industries, including financial services, healthcare, higher education, technology, public sector, retail, manufacturing and more. Headquartered in Paris and New York, EasyVista is traded on the French stock exchange as ALEZV:EN.
For more information:
Visit EasyVista’s website
Follow EasyVista on Twitter at @EasyVista
Read the EasyVista blog
Follow EasyVista on LinkedIn
Become a fan of EasyVista on Facebook
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Press Contact
EasyVista, Inc.
Julia Glenister
(415) 459-3688
easyvista@jagwiregroup.com
The post NEWS ADVISORY: EasyVista to Present on What Mobile-First Means for IT at PINK 2017 appeared first on EasyVista.