Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.
Professional Qualification
1. ADV. DIPLOMA IN IT INFRASTRUCTURE AND NETWORK ENGINEERING, (MCITP, CCNA, CWNA, RHEL) from ACCEL IT ACADEMY Thrissur in August 2010 with A Grade & Microsoft Certification in MCITP.
Academic Qualifications
Degree — B.C.A. Under Bharathiyar University.
DCA — From L.B.S Centre for Science And Technology Thrissur A Government of Kerala Undertaking. 75% Fist Class with Distinction .
BSE — From Education Centre, Thrissur A Human Resource Development Society Undertaking. A Grade.
Plus Two — From Presidencey, Erumapetty under Kerala Board of Public Examination in March 2007 with 60% Marks.
S.S.L.C — From G.B.H.S.S, Wadakkanchery under Kerala Board of Public Examination in March 2005 with 60% Marks.
Knowledge and Skills
Good knowledge in System Center Operations Manager
Thorough knowledge in Windows 2000/2003/2008 networking environment
Fully proficient at LAN, WAN, and Wireless building, cable installation and testing
Exchange Server, Active Directory
Exchange Server 2003, 2007
Configuration and Managing of Servers and Workstations
Extensive knowledge in Computer Hardware
Good troubleshooting skills
Install various IT equipment, software's,
Set up and maintain online conference system
Network administration, allocate IP Address, and LAN cable pulling Troubleshoot system errors, system hardware's, and various programs Provide file-server access to shared folders, and backups, Purchase IT equipment and accessories
Support other project offices upon request .
Support office administration when necessary..
Installing, upgrade & support and troubleshoot Windows 7, Windows 8 and Microsoft Office 2007, 2010, and any other authorized desktop applications.
Installing, upgrade & support and troubleshoot for printers, scanner, computer hardware and any other authorized peripheral equipment.
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
Provide user data and application recovery.
Troubleshoot problems associated with network connectivity, and workstation hardware/software.
Responsible for tracking hardware and software inventory.
Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineer.
Works with vendor support contacts to resolve technical issues within the desktop environment.
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines.
Maintain adequate knowledge of operating systems and application software used to provide a high level of support
Operating System: Windows XP/Windows 2003/Windows7/Exchange Server2008& R2/Linux/ Ubuntu
Hardware : Installation of Windows 98/2000/2003/XP/ Windows7/ Linux/ Exchange Server 2008 & R2/ Assembling of Pcs, Trouble shooting, Networking. Software Installation and Repairing, Hardware Repairing, CCTV Installation.
Languages: C, C++, Java,
Job Duties
1) Diagnose hardware and software problems, and replace defective components.
2) Perform data backups and disaster recovery operations.
3) Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
4) Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
5) Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
6) Perform routine network startup and shutdown procedures, and maintain control records.
Job Activities
1) Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
2) Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job.
3) Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.
4) Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
5) Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
6) Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
7) Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
8) Analyzing Data or Information -- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
9) Thinking Creatively -- Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
10) Repairing and Maintaining Electronic Equipment -- Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
11) Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work.
12) Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
13) Monitor Processes, Materials, or Surroundings -- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
14) Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
15) Training and Teaching Others -- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
16) Inspecting Equipment, Structures, or Material -- Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
17) Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
18) Interpreting the Meaning of Information for Others -- Translating or explaining what information means and how it can be used.
19) Provide Consultation and Advice to Others -- Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
20) Developing Objectives and Strategies -- Establishing long-range objectives and specifying the strategies and actions to achieve them.
21) Scheduling Work and Activities -- Scheduling events, programs, and activities, as well as the work of others.
1) Troubleshooting -- Determining causes of operating errors and deciding what to do about it.
2) Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
3) Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
4) Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.
5) Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
6) Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
7) Service Orientation -- Actively looking for ways to help people.
8) Equipment Selection -- Determining the kind of tools and equipment needed to do a job.
9) Coordination -- Adjusting actions in relation to others' actions.
10) Installation -- Installing equipment, machines, wiring, or programs to meet specifications.
11) Time Management -- Managing one's own time and the time of others.
12) Repairing -- Repairing machines or systems using the needed tools.
13) Technology Design -- Generating or adapting equipment and technology to serve user needs.
14) Systems Analysis -- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
15) Systems Evaluation -- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
16) Instructing -- Teaching others how to do something.
17) Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
18) Speaking -- Talking to others to convey information effectively.
19) Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
20) Operations Analysis -- Analyzing needs and product requirements to create a design.
21) Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
22) Writing -- Communicating effectively in writing as appropriate for the needs of the audience.
23) Equipment Maintenance -- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
24) Operation and Control -- Controlling operations of equipment or systems.
25) Mathematics -- Using mathematics to solve problems.
26) Negotiation -- Bringing others together and trying to reconcile differences.
27) Persuasion -- Persuading others to change their minds or behaviour.