Adapted from FindLaw
If you are involved in a motor vehicle accident, it is important you maintain appropriate communication with your insurance company.
As New Jersey’s only factory authorized collision/cosmetic repair facility, Douglas has a unique perspective and extensive industry experience to help you through the process.
Following are some “dos and don’ts” to remember throughout the insurance claims process. And regardless of whether you purchased a new Volkswagen, Infiniti or Douglas select pre-owned vehicle, you can rely on us to help you know your rights and get the most favorable outcome for you and your car.
First: THE DOS
DO call your agent as soon as an accident or injury takes place. As soon as you get home from the accident, or even before you go to the doctor, call your agent. He/she may have special instructions on what to say and when.
DO review and understand your coverage before talking to your insurer or your agent. Read the “Coverage” and “Exclusion “sections of your policy in particular.
DO take and keep detailed notes of all conversations with insurance company representatives, and get names, phone numbers and job titles of people you speak with, including supervisors’ names.
DO consider whether you might have insurance coverage under some other insurance policy as well. Many people have more than one policy that might cover a claim. In particular, look at homeowner policies, “umbrella” policies and materials that came with your credit cards.
DO take pictures, if possible, of damage to your vehicle, the accident scene and your injuries.
DO be honest and forthcoming with your insurer. Even if it is embarrassing, it is better if your insurer knows all the facts. Failing to be candid with your insurer might invalidate your policy or cause a denial of coverage. Also, insurance fraud is a serious offense here in New Jersey.
DO understand the difference between replacement coverage and depreciated or actual cash value. If your policy provides replacement coverage, don’t settle a personal property loss for “actual cash value.” You may be required to replace the lost items before getting your full reimbursement if you have replacement cost coverage.
DO keep all receipts of meals, lodging, and purchases made in connection with time spent pursuing your claim or recovering from your injuries, from the time of the covered event until final settlement with your insurance company.
Now, THE DON’TS
DON’T give any recorded or written statements to your insurer until you are sure you understand your coverage. Remember you are not required to allow the insurance company to record your telephone conversation. If you have doubts, do consult an attorney.
DON’T automatically accept the estimate or appraisal of your losses given to you by the insurer. Insurance companies will often try to get you to accept their estimator’s or contractor’s repair or replacement estimates, which might be a bit low.
DON’T sign any releases or waivers of any kind until you obtain legal advice. A bad financial situation after a major loss may make it seem necessary for you accept a premature, inadequate settlement from your insurer. But you may remember destroyed items after you have signed a release as to payment for your personal property inventory or other claims. For these reasons, it is advisable to consult an experienced counsel before signing a release or waiver. Be sure to read the fine print on any payment from the insurance company.
DON’T accept any check that says “final payment” unless you are ready to do so.
DON’T ignore time limits set by your policy. Most policies require a signed proof of loss within a certain time limit. Be sure you comply with this requirement unless you obtain a written waiver from your insurance company. Many policies allow you only one year from the date of loss in which to bring a legal action if your claim has not been adjusted fairly. If your claim has not been settled to your satisfaction eleven months after your loss, consult an attorney immediately. Failure to do so could result in the loss of your right to sue.
DON’T forget that you have a contract with your insurer. Your insurer has a legal obligation to provide the coverage you purchased. Make sure they deliver on all their provisions.
At Douglas, we staff our collision repair shop with an experienced staff that knows most insurance carriers’ requirements and quirks. We use only original equipment manufacturers’ parts, and guarantee our work. By coming to Douglas, you’re insuring that the future value of your vehicle is not compromised.
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