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JOB OF THE WEEK SR SALES ANALYST/PLANNER SIRIUSXM NYC Wide Orbit & Media exp req’d. 4+ yrs exp Pricing & Plan’g or sales analysis in media. 2 yrs exp w/inventory and avails reports, max rev, optimize, analyze ad rts, bld scheds. BA deg or...

Customer Success is quickly becoming the Holy Grail for all companies with a subscription-based revenue model. It’s not surprising, since Customer Success done correctly can massively expand conversions and renewals, reduce churn, increase customer satisfaction...

We have some exciting news to share today. When Tobias and I founded Gurock Software more than 10 years ago, and when we released our now flagship test management tool TestRail in 2010, we never envisioned that we would get the opportunity to work with...

The following is part of a series of conversations about Customer Success Management (CSM) between Pam McBride, Direct of Marketing at Amity and Jason Whitehead, CEO of Tri Tuns. Pam looks at CSM from the perspective of the tools and platforms...

Editor’s Note: This post originally appeared on Medium. The below is an excerpt. You can read the article in its entirety here. In my previous article, How To Track Customer Acquisitions: Customer Lifecycle, Sales Funnel, and Content Strategy, I described...