Welcome to Diversify ISS, where offshore outsourcing makes sense and is made easier.
Offshoring is the business of using an offshore service provider to help you recruit, engage and manage offshore white collar staff for the benefit of your business.
Diversify ISS is a leading offshore outsourcing solutions company based in the beating heart of the Philippines.
Our business brings offshoring to businesses like yours so you can:
save 75–80 per cent on the total cost of setting up a new staffing team
get the edge over your competitors as you strategically expand your business, increase profitability and enhance service delivery without the crushing costs (and lack of control of traditional outsourcing)
join big name companies around the world, like Hewlett Packard, JP Morgan, Macquarie Bank, Virgin, and Baker & McKenzie, who are seeing the sense in offshoring
make the most of the many benefits that well-managed offshoring can bring to your business
Diversify ISS makes offshoring easier for you. Put simply: you manage your people; we manage everything else.
In the offshoring industry, we stand out for all the right reasons:
We have a narrow focus. We specialise in our niche markets and we don’t spread ourselves too thin. We focus on the legal, accounting, major retail, and franchising industries because we know them inside out and we know how we can add real value.
We’ve walked the walk. Diversify ISS got started because its Managing Director Robert Hynes needed to solve his own staffing expansion dilemmas for his Australian-based businesses. So we’ve been through the process for ourselves and we know it works. We offer real, practical experience in achieving business growth, increased profitability and enhanced service delivery through offshoring. So you know we’re not just bluff and bluster; we’ve done it for our own bottom line.
We can anticipate your requirements. There are aspects to offshoring you might not yet realise you’ll need. Like local change management. We understand what you’ll need and how to manage it when the time comes. We take a long-range view to keep you moving forward.
We’re not a catchall, we customise. We tailor our solutions to your business. We don’t try to tailor your business to our solutions. There’s a big difference. We work with you to customise an offshoring workforce strategy that works for you, whether you need full-time, part-time or some combination of staff.
We’re dedicated to staff engagement and retention. Our outstanding facilities in Makati, Manila in the Philippines (chosen for its suitability to most western businesses) and our commitment to creating an engaging and positive workplace and culture are all geared to the long-term success of your offshore workforce strategy. Attracting and retaining great staff is our highest priority.
Read about some of our clients who have had great success with offshoring:
Terry White
As a national franchisor operating in a very competitive retail market, Terry White was experiencing significant pressure to simultaneously add resources to support franchisee operations and cut costs to maintain business profitability. In addition, the business premises were near capacity with little room to add additional resources, which would further increase business fixed operating costs.
The solution was to engage Diversify ISS to undertake consultation with each of the department managers and their teams to consider how using offshore staff would solve the need for the incremental capacity required, at an affordable cost. The requirement was to help meet their medium and long term objectives. As a result of this review, a number of roles were identified as being capable of being offshored.
Thereafter, the rollout of the offshoring strategy was implemented in conjunction with a business-wide communication strategy. The roles which have since been offshored include finance, IT support, graphic design, customer support and marketing support. This has all been done without the need to increase local business infrastructure and related fixed operating costs.
Hynes Legal
Hynes Legal is a boutique specialist law firm located in Brisbane. With the legal services market under significant pressure to provide better value to clients, Hynes Legal decided to offshore a range of functions to both increase their back office resources and to downsize their office space to reduce fixed costs.
Through the process of offshoring, Hynes Legal has added a range of business support services that it simply could not afford locally. These include a search engine optimisation specialist, a graphic designer, a precedents coder, a data entry specialist and a journalist. In addition, word processing and finance support is also now Philippines-based. This significant reduction in fixed costs, achieved through both offshoring and downsizing of local operations, has allowed the firm to reduce the hourly rates charged to clients by an average of 15 % while at the same time improving the quality of business support services.
The implementation of this strategy has resulted in a significant improvement in the firm’s systems, processes, precedents and marketing activities, and has dramatically increased its overall profitability.
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