**The Company:**
Ortho Clinical Diagnostics (Ortho) is a leading global provider of in vitro diagnostics. We have an established track record for providing high-quality products and services to the global clinical laboratory and immunohematology communities. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 3,800 employees, serving customers in more than 120 countries.
We are recruiting and retaining the best and brightest around the world. People who are performance driven, want to make a difference and who help us grow our leadership position in a changing marketplace. The power to reimagine starts with empowered people. People who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.
Our purpose is simple: to improve and save lives with diagnostics. We do that by reimagining what’s possible. It’s what defines us. It’s the Ortho difference.
**The Career Potential:**
Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.
**The Opportunity:**
As the company transitions, we are seeking a Customer Service Representative to join our team in supporting the Italian market from Prague.
**The Responsibilities:**
The overall responsibility is to process customer orders and enquiries in accordance with established processes, within the required timeline, effectively and efficiently, to meet customer needs and ensure their satisfaction.
Customer order management, working with both internal OCD contacts and external customers to ensure fulfillment of all order elements, for on-time delivery.
Receiving, managing and resolving customer enquiries concerning orders, product availability, general information.
Ensure technical and other enquiries etc are appropriately redirected and followed up.
Customer complaints handling, monitoring and follow up.
Providing support to Customer Services team colleagues (cross functional cooperation, supply chain team, sales.
Supporting activities, archiving, maintanance of customer data in OCD database, certificates.
**The Individual:**
+ High school graduate or equivalent is preferable. .
+ 2+ years relevant experience in a customer facing activity, such as Customer Service, or Customer Care in a commercial business in a market led economy.
+ Previous work experience in a multi-national company is of great advantage
+ Written and oral communication skills– to an advanced level.
+ Computer literate, knowledge of Word, Excel, Outlook.
+ Language skills – fluent – written and spoken – in business Italian. English on a communicative level.
+ Telephone skills – in the areas of listening, problem resolution, dealing with difficult situations/concerned customers.
+ Team work while ensuring follow up on individual responsibility
**Equal Opportunity:**
_At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career._
_Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law._
**Privacy Statement:**
_Your privacy is important to us. By continuing to use our site to apply to this position, you agree to our_ **_Candidate Notice_** _, which outlines our privacy policies on information collected during the hiring process._
**ID** _2017-3963_
**Job Locations** _CZ_ _-_ _Prague_
**Posted Date** _2/3/2017_