Title: I&A Lead Functional Manager - CD
Location: India-Karnataka-Bangalore-ETSC - Bangalore
Job Number: 16000CXN
Job Profile –Lead I&A CD Mgr
Job Title:
Reports to:
Business Area:
Function:
Information & Analytics – Functional CD
Information & Analytics
Standard Job:
I&A Functional Lead Mgr
Scope:
Location:
Global
ETSC Bangalore
Background
Unilever’s Enterprise & Technology Solutions team has the mission of continually improving the cost, service and environmental impact of the 5 Service Operations it is responsible for - HR, IT, Information Management, Finance and Workplace. Key Benefits will be:
Lower cost of delivery through standardization, process harmonization & scale leverage.
Better user experience by delivery of integrated service bundles to end-user.
Continuous improvement through end-to-end process ownership.
The volume and complexity of data creates both challenges and opportunities for organisations. The Information & Analytics (I&A) team leads the business information and advanced analytics agenda at Unilever, working with partners, functions, categories, and geographies to harmonise decision-making and deliver technology solutions to drive business insight. Driving innovation and creativity to deliver competitive advantage is at the heart of what the I&A team delivers.
The team is made up of specialists who are able to partner with ETS CD IT innovation and business areas to transform data to information & insights to deliver competitive advantage for Unilever, by using a diversified set of skills and tools.
There are 3 main skill sets necessary to cover the needs of the global CD community of users, leading to 3 distinct SME roles, including:
Core Data SMEs – Bangalore/Manilla - responsible for setting the data foundation and capabilities for Basic CD Performance management
Big Data SMEs for Net Revenue Management and Trade Promotions Mgt – UK - responsible for setting the data lake (data foundation) for insights generation in the areas of NRM / TPM –
Big Data SMEs for Route To Market/Retail Execution and Sales Productivity – Brazil - responsible for setting the data lake (data foundation) for insights generation in the areas of Route to Market/ Retail Execution and Sales Productivity.
Main purpose of job:
(A concise statement setting out the main purpose and objectives of the job)
This role will focus on business partnering and developing information & analytics solutions to the global CD CoE and in partnership with the global CD IT Innovation team.
This role will be responsible for delivering against the I&A strategy, portfolio of projects and services as agreed with the global CD IT Innovation and global CD CoE.
Key accountabilities:
(Describe the responsibilities and end results that would be expected)
Engage with the global CD and ETS stakeholders, providing end to end information leadership
Partner directly with ETS CD engagement teams and global business functions to understand the business functional needs and how to support the Unilever continuous improvement and growth
Provide information mgt knowledge in specific functional/sub-functional area of expertise
Work with global ETS and business functional area to establish I&A objectives, define strategies & portfolio of projects, draw up requirement specifications, conduct feasibility studies, produce high level business models, oversee development and implementation of the solution.
Work with the business leaders to ensure that the business benefits are realized within the terms of the business case.
Provide the relevant inputs to the Global Functional Execs to drive appropriate prioritization of global CD portfolio of projects with emphasis on Core Data Foundation, Information and Analytics solutions.
Develop and Deliver information & analytics products to the function
Manage and deliver the CD Information & Analytics innovation projects on-time, in-full, to-budget and in compliance with IT and Information standards and processes, without business disruption.
Evaluate and structure each functional opportunity into appropriate projects with clear deliverables, timelines and cost.
Establish and operate the governance mechanism to steer the projects (including support on prioritization, funding and resource commitments).
Partner with Global Market I&A teams to ensure the global capability fits for purpose at Cluster/MCO levels and to "land" functional projects in the regions.
Work collaboratively with I&A Capability teams to ensure foundational components of the solutions are delivered and transition to services is managed accordingly, eg.
Global Data Services - for provision of the data lake/platform for CD
Reporting & Presentation – for provision of front end solutions for CD
Analytics Hubs – for provision of analytics assets for CD
Provide superior information services to the function
Champion Information & Analytics with clients and regional (I&A/CD IT) teams to drive behavioral change.
Work with Regional teams to ensure maximum utilization of Information solutions and that improvements are made in the business operations as Information projects go live.
Provide 3 rd
level support on topics of Information & Analytics for CD
Work with I&A Global Data Services Area to ensure BAU performance & action plan is delivered in line with the global functional strategy.
Take full responsibility for the customer satisfaction at global level and leverage from the regional teams to ensure the same at cluster/MCO levels
Lead and manage a team of information professionals, containing both internal employees and external partners, to deliver to a high standard
, by being responsible for
Career planning and performance management of the team
Allocating tasks to team
members and taking full responsibility for their work
Managing and developing the suppliers to deliver to agreed standards of quality and cost
Driving appropriate balance between insourced and external roles aiming high quality services and speed to market.
Skills required
Required Leadership Behaviours:
Accountability & Responsibility
Growth Mindset
Consumer and Customer Focus
Bias for Action
Building Talent & Teams
5
years of Experience developing Information & analytics solutions using at least 2 of the technologies below
SAP
Teradata
SQL Server
Tableau
Microsoft BI
5
years of Experience managing Customer Development Stakeholders and delivering results via Information & analytics solutions.
Key interfaces
(List any external and internal contacts arising from the job)
Global CD stakeholders
ETS CD IT Innovation
Regional I&A teams
I&A Global Data Services
I&A Analytics Hub & Spokes
IT Services & Infrastructure
Job: Information Technology