MBM has been serving the foodservice industry since 1947. Today, MBM services customers coast to coast as well as internationally. As one of the nation’s premier systems distributors we deliver customized foodservice solutions to more than 29 multi-unit chain restaurants. From 34 strategically located distribution centers across the U.S. We deliver excellence one customer at a time, to 15,000 locations and more than 27,000 deliveries each week.
Based in Rocky Mount, North Carolina, MBM is a wholly owned subsidiary of McLane Company, Inc.®.
JOB SUMMARY / GENERAL DESCRIPTION:
This position is responsible for obtaining customer orders in a timely manner and meeting deadlines, all while providing exceptional customer service.
ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:
Other duties may be assigned. A teammate in this position must have the ability to:
* Secure Manual food orders and/or work with Sourcelink failed calls using JDE and PCM software.
* Contact customers as necessary when we are unable to secure their automated order.
* Be vigilant in manning inbound phone queue to assure inbound customer calls are handled with minimum hold times.
* Polling automated orders that were not secured via their first computer call.
* Assist customers with problems associated with the automatic order taking process, i.e. resetting modems or referring them to the appropriate Help Desk.
* Keep abreast of current promotions and tests and be able to provide customers with product and item number information.
* Maintain a high level of customer service.
* Make sure deadlines for each individual Distribution Center are met and each customer has had appropriate attempts to secure their food order.
* Process automated orders that have "exceptions" that is: will not post.
* Cover phone help desk to assist customers and CSR's with item number questions, add-ons to food orders, or other customer issues.
* Review unsecured orders at deadline and make a final attempt to collect a manual order.
* Follow DC directions for final processing of any outstanding orders (move to DC, duplicate or no order).
* Secure all orders before we leave regardless of the time of day.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
A teammate in this position must:
* Have High School Diploma or GED.
* Be able to speak, read and understand the English language.
* Be able to successfully pass a physical capabilities test, drug screen and criminal background check.
* Have excellent customer service skills.
* Have good computer and ten key skills.
* Have strong listening, verbal and written communication skills.
* Have schedule flexibility.
* Have organizational skills.
* Have previous customer service experience and knowledge of foodservice distribution process is preferred.
WORKING CONDITIONS:
* Office environment.
**MBM BENEFITS**
MBM offers competitive pay and benefits including medical, dental, vision, life insurance, STD/LTD and 401(k).
Candidates must pass a background check, drug screen and other job requirements.
_MBM is an_ **_EOE AA M/F/Vet/Disability_** _._