**Ben & Jerry's Quality Front Line Manager**
**Description**
Ben & Jerry's Homemade Inc\., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield\. In 2000 Ben & Jerry’s became a wholly\-owned subsidiary of Unilever whilst maintaining an independent Board of Directors to provide leadership focused on preserving and expanding Ben & Jerry's social mission, brand integrity, and product quality\. Nowadays our products are distributed in 35 countries in supermarkets, grocery stores, convenience stores, franchise Ben & Jerry’s Scoop Shops, restaurants and other venues\.
At Ben & Jerry’s we have an inspiring ambition\. We aim to pioneer our ‘linked prosperity business model’ to advance the global movement for social and economic justice while growing our sales to one billion € by 2020\. Therefore we are expanding rapidly in Europe as well as in new markets in Asia and Latin America\. This translates into a high\-paced growth environment where we bring our grassroots and activist spirit every day\. That is how we remain a true values\-led organization with a connected 3 part mission, which you will find reflected in your goals and aspirations:
Social Mission: To initiate innovative ways to improve the quality of life locally, nationally and internationally
Product Mission: To make and distribute the finest quality all natural and super premium ice\-cream and euphoric concoctions
Economic Mission: To operate the Company on a sustainable financial basis of profitable growth
It takes a variety of people and disciplines to navigate this odyssey\. Interested in joining our mission to fill store shelves with our ice cream? Our Vermont Manufacturing team is currently looking for a Quality Front Line Manager to support Manufacturing Activities for our site in St\. Albans, VT\.
JOB SUMMARY
Reporting to the site Quality Manager, the site Quality Front Line Manager supports the implementation of factory specifications, standards and Quality Management System \(QMS\) for food safety, quality assurance and controls in alignment with applicable regulatory requirements\. This key Quality role ensures systems are in place to comply with local regulatory requirements and drives site Quality improvement activities to ensure product consumer safety & overall quality and address consumer / customer issues\. This person will supervise the day\-to\-day activities of the St\. Albans factory QA team to maximize resource effectiveness and utilization and provide technical and supervisory support to all site departments including production, maintenance and facilities as required achieving business goals\.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Supervise the site QA team by providing daily direction and support
* Responsible for completion of performance mid\-year and end of year reviews and ensuring people development, with approval from the Quality Manager
* Help lead the identification, evaluation and resolution of issues impacting product quality and food safety including the completion of routine site inspections\.
* Work with the Quality Manager to ensure the continued implementation of all company quality policies and procedures
* Prepare data, evaluate and work with site manager to determine ingredient and product dispositions\.
* Prepare monthly reports as required on the activities of the laboratory and quality related performance of the site\.
* Provide annual and routine training to employees on quality topics such as methods to comply with GMP’s, Allergen Control and Statistical Process Control procedures\.
* Monitor the production process by reviewing operations control data, respond to and document out\-of\-spec incidents and respond to questions from staff on quality issues\.
* Identify and follow up on corrective actions from both Internal and External Audits\.
* Follow all company policies and procedures such as safety requirements
* Coordinate continuous improvement activities in Quality with direction from WCM department
* Provide support towards consumer complaint reduction and improvements
* Support Quality plant teams; HACCP, Consumer complaint, Sanitation, and RCA
* Help lead the validation and verification for sanitation and allergens all production lines
* Develop and update Quality loss trees and drive actions and follow\-up for improvements
* Partner with Waterbury Quality supervisor to align ways of working in Quality across VT sites
* Co\-Lead Q\-Pillar, Support QM Pillar team at site, develop and roll out all Q points, and ensure compliance with WCM standards
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily\. The requirements listed below are representative of the knowledge, skill, and/or ability required\.
* Bachelor Degree, preferably in Food or Dairy Science
* Minimum three \(3\) years’ experience supervising a technical staff preferably in a dairy or food environment
* Strong analytical skills
* Excellent math, written and verbal communication skills
* Computer proficiency, esp\. Excel, Word, Windows NT\.
* Flexible, motivated individual with the ability to adapt quickly and effectively\.
* Basic knowledge of ice cream composition, sanitation principles, microbiology and quality assurance policies\.
The above cited duties and responsibilities describe the general nature and level of work being performed by people assigned to this job\. It is not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected to perform\.
Unilever/B&J offers a competitive compensation package which includes: Medical & Dental Plans, Life Insurance, including eligible spouses, domestic partners & children; Health Care Flexible Spending, Dependent Care, Retirement & Savings Plans, Tuition Reimbursement, Paid Vacation and Holidays\.
Please note: as part of the job application, you will be asked to complete pre\-screening questions\. Completion of the pre\-screening questions are mandatory in order to be considered\. Please allow yourself plenty of time to complete both the application and pre\-screening questions\. If the pre\-screening questions are partially answered or not at all, it will adversely affect the progress of your application\. Please be aware that you will have to complete the pre\-screening questions at once as you will be unable to return to it later\.
Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities\. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business\.
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities
Applicants and employees are protected from discrimination under Federal law\. For more information, please seeEEO is the Law
Employment is subject to verification of pre\-employment drug\-screening results and background investigation\.
**Job:** Supply Chain
**Primary Location:** United States\-Vermont\-St\. Albans\-St\. Albans \-BJI\- VT Plant
**Schedule:** Full\-time
**Shift:** Day Job
**Travel:** No
**Unposting Date:** Nov\-30\-2016, 11:59:00 PM
**Req ID:** 16000HH9